This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Escape. The contact stated that upon inspection an local independent tire shop, it was noticed that the lug nuts for all four tires were cracked. The vehicle had a total of 14 lug nuts replaced and was paid out of pocket however, 6 lug nuts still remained that needed to be replaced. The vehicle was not repaired. The lug nuts were all original manufacturer equipment. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,135.
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was at the dealer for a tire rotation, the dealer informed the contact that the lug nuts were defective and needed to be replaced to perform the tire rotation. The lug nuts were replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that there was no recall related to the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 41,596.
The contact owns a 2017 Ford Escape. The contact stated while attempting to change a flat tire, he became aware that the lug nuts became deformed. The vehicle was taken to the dealer, who diagnosed a failure with the lug nuts, informing the contact that the lug nuts were over torqued, resulting in damages to the lug nuts. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 77,000. The VIN was not available.
The contact owns a 2017 Ford Escape. The contact stated that while attempting to rotate the tires, it was discovered that the lug nuts on all four wheels were swollen and damaged. The contact indicated that the lug nuts were unable to be removed. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 60,000. The VIN was not available.
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was at the dealer for routine maintenance, the contact was informed that the lug nuts were swollen and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer declined to cover the cost of repairs due to wear and tear. The failure mileage was 44,346.
- Spring Lake, MI, USA
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The contact owns a 2017 Ford Escape. The contact stated while having a routine brake check, the mechanic was not able to remove the lug nuts on all four wheels. The dealer stated was aware of the failure but stated there was no recall for the failure. The dealer recommended the replacement of the lug nuts. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 26,000.
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was at the dealer for routine maintenance, the dealer determined that 20 lug nuts were swollen and needed to be replaced. The lug nuts were replaced. The manufacturer was not made aware of the failure. The failure mileage was 46,299.
Can not remove the lug nuts using the provided tool. As a result, could not change a flat tire and had to call a tow truck. The tow truck could not remove the lug nuts using additional professional tools. Extra expense and time was incurred to fix the flat tire due to failure of the Ford tool to remove the Ford lug nuts.
Swollen lug nuts. If I had a flat tire I could not change, and or roadside assistance. Dealer could not rotate tires. Inspected by dealer, seems to be because of aluminum lug nuts characteristics. No warning light attached to this part.
The contact owns a 2017 Ford Escape. The contact took the vehicle to the local dealer for tire service however, the dealer was unable to remove the lug nuts. The contact stated that the lug nuts were swollen. The vehicle has not been repaired. The contact stated that the parts to do the repair was not available. The manufacturer had been informed of the failure. The failure mileage was approximately 20,047. The contact expressed concerns over the possibility of getting a flat tire and how he would change it. The current defective lug nuts are chrome and need to be replaced with steel ones.
Lug nuts could not be removed to change flat tire. AAA service provider could not remove lug nuts at external location to change flat tire out with spare. Independent service center needed to replace lugs with new set.
Took vehicle to service to ford dealership to include tire rotation. Was told technician had difficult time removing lug nuts as the were swollen and frozen. Service Manager informed me they would need to be replaced as in emergency on road may not be able to be removed. Was told by service manager this is an ongoing issue. Have researched this and this appears to be an ongoing issue as per numerous web sites and has resulted in several law suits.
The contact owns a 2017 Ford Escape. The contact stated while the tires were being replaced, she was informed that the lug nuts were swollen and needed to be replaced. The lug nuts were replaced. The dealer was not made aware of the failure. The manufacturer was made aware of the failure and a case was filed. The approximate failure mileage was 65,000.
The contact owns a 2017 Ford Edge. The contact stated that the original lug nuts installed on all four wheels were made of steel and covered in chrome. Over time, the lug nuts had become swollen which made it difficult to remove the lug nuts. The vehicle was taken to an independent mechanic and the contact was informed of the failure. The mechanic declined to remove the lug nuts out of concern that the lug nuts would not be able to be reinstalled once removed. The manufacturer was notified of the failure and informed him that the vehicle was out of warranty. The vehicle was not repaired. The failure mileage was approximately 35,000.
The contact owns a 2017 Ford Escape. The contact indicated that while his son was attempting to remove the wheel from vehicle it was discovered that the wheel lug nuts had swollen and could not be removed using the manufacturer lug nut wrench that was provided with the vehicle. The local dealer was contacted and all the lug nuts had to be replaced. The manufacturer was not notified of the failure. The VIN was not available. The approximate failure mileage was 85,000.
The contact owns a 2017 Ford Escape. The contact indicated that while his daughter was attempting to remove the wheel from the vehicle, it was discovered that the lug nuts had swollen and could not be removed using the manufacturer-??s lug nut wrench that was provided with the vehicle. The local dealer was contacted, and all the lug nuts had to be replaced. The manufacturer was not notified of the failure. The VIN was not available. The approximate failure mileage was 90,000.
The contact owns a 2017 Ford Escape. The contact stated that while his granddaughter was driving at an undisclosed speed, the passenger-??s side rear tire became flat. While attempting to remove the wheels to install the spare tire, it was discovered that the lug nuts had swollen, and the manufacturer-??s provided lug nut wrench could not fit over the lug nuts. The contact was unable to remove the wheel. The vehicle was towed to the local dealer who indicated that all the lug nuts for each wheel had experienced the same failure and would need to be replaced. The lug nuts were replaced, and the failure was remedied. The manufacturer was not notified of the failure. The failure mileage was 30,000.
The contact owns a 2017 Ford Escape. The contact stated that while having the tires rotated at an independent mechanic, she was informed that the lug nuts were difficult to remove. The mechanic broke the lug nuts and replaced them. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 68,000.
Lug nuts. Two piece design. Chrome part swells and makes it impossible to remove lug nuts without damaging them. Dealer informed me that this is a common occurance and class action lawsuits have been attempted but rejected. I had to buy a set of 20 new lug nuts for $104. Ford technicians and customers have lost money because of this. I wanted to report another occurance in the hopes that Ford will have to do something about it. I can provide a receipt for the purchase, if necessary.
A D V E R T I S E M E N T S
- Cullman, AL, USA