This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The lugnuts on my Escape are now swollen and misshapened through no fault of mine. I have been informed of this defect during last 2 service visits. Dealer did not rotate tires on last service because of this problem. This is a safety issue since lugnuts hold wheel and tire onto car. The expense to replace should not be absorbed by owner of vehicle, but rather by the manufacturer.
The contact owns a 2017 Ford Escape. The contact stated while having routine maintenance at the local dealer, he was informed that the lug nuts were swollen, and all the lug nuts needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The approximate failure mileage was 88,000. The VIN was not available.
The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the driver-??s side run-flat tire loss air. As the contact pulled over and attempted to change the tire, he discovered that the lug nuts were deformed and could not be removed with the lug wrench. The contact's wife called the manufacturer however, the manufacturer offered no assistance. Two fellow motorists were able to assist the contact and the tire was replaced. The contact had the lug nuts replaced. The contact wrote a letter to the manufacturer however, there was no response from the manufacturer. The vehicle was repaired. The failure mileage was approximately 70,000.
The contact owns a 2017 Ford Escape. The contact stated that upon taking the vehicle to bondy's Ford Lincoln (3615 ross clark cir, dothan, al 36303) for an oil change, he was informed that the lug nuts on the four wheels needed to be replaced due to swelling. The contact was given an estimate for the replacement and the lug nuts were replaced without approval. The manufacturer was notified of the failure. The contact then received an email which stated that the manufacturer was unable to reimburse for the cost of the lug nuts due to wear and tear. The contact stated that the manufacturer was aware of the defective lug nuts and that a recall should have been placed on the lug nuts. The vehicle was repaired. The failure mileage was approximately 42,000.
- Dothan, AL, USA
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- Mentor, OH, USA