This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the engine started misfiring. The check engine warning light was illuminated. The contact was able to veer to the side of the road. The vehicle was towed to the residence, where the contact scanned the vehicle and retrieved a DTC code for cylinder #2 misfire. The vehicle was taken to an unknown dealer, where the same assessment was made, and the dealer determined that the cylinder #2 exhaust valve was burned. The dealer determined that the cylinder head assembly needed to be replaced. Additionally, the dealer informed the contact that the short block had a manufacturing defect and recommended that the short block be replaced. The contact related the short block defect to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.
The contact owns a 2017 Ford Escape. The contact stated there was heavy white smoke coming from the exhaust pipe at start-up. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and a dealer, and a diagnostic test was performed. The contact was informed that coolant had leaked into cylinder #2. The contact was informed by the dealer that the engine needed to be replaced. The contact's wife called the manufacturer and was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 69,500.
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that there was coolant intrusion into the cylinder and that the engine long block needed to be replaced. The dealer made the contact aware of Customer Satisfaction Program Number: 21N12 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 42,198.
The contact owns a 2017 Ford Escape. The contact stated that the message "Service Engine Soon" was displayed. The vehicle was taken to a dealer, where it was diagnosed with coolant intrusion in cylinder #3. The dealer determined that the long block needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2208. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 29,499.
The contact owns a 2017 Ford Escape. The contact stated that while cold starting the vehicle, the engine was idling roughly. The contact stated while driving approximately 30 MPH, the check engine warning light illuminated. The contact stated that the message -??Stop Driving -?" Engine Overheating-?? was displayed and an audible chime was heard. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and retrieved DTC codes: P0302 and P0306; and determined that coolant was leaking into the engine block. The vehicle was not repaired. The contact then stated that while driving approximately 35 MPH, the "Stop Driving" warning light flashed on the instrument panel. The contact stated that the vehicle lost motive power and failed to accelerate above 10 MPH. The contact drove the vehicle back to the residence. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to Technical Service Bulletin Number: 22-2134 Coolant Intrusion into the engine block (Engine and Engine Cooling). The manufacturer was not informed of the failure. The failure mileage was 70,517.
- Albuquerque, NM, USA
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The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was a loud noise coming from under the hood. The contact stated that the check engine warning light was illuminated. In addition, the contact thought that the vehicle was going to explode. The vehicle was taken to the dealer where it was diagnosed with engine failure due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 38,000.
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to an independent mechanic and the contact was informed that the fuel pump had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to another dealer where the same diagnostic was provided to the contact that the fuel pump failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer where it was determined that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 75,000.
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle failed to respond while the RPMS had risen significantly high. The contact stated that upon releasing the accelerator pedal, the vehicle responded as needed. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The check engine warning light was illuminated. The contact stated that while driving 60-65 MPH, the engine overheated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was coolant leaking from the head gasket. The mechanic replaced cylinder #3 and the spark plugs; however, the failure persisted. The dealer was notified of the failure and informed the contact that the vehicle would be repaired at the contact-??s expense because the VIN was not included in a recall. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2346. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the same diagnostic was provided, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,000.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle went into idle, with the check engine warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that coolant intrusion leaked into the engine's cylinders which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 119,239.
The contact owns a 2017 Ford Escape. The contact stated that after a recent oil change, the contact was informed that the coolant level was lower than normal. The contact stated that while driving at various speeds, the vehicle failed to accelerate while depressing the accelerator pedal. The failure persisted with the check engine warning light illuminated. The vehicle was taken to the dealer where the mechanic discovered that there was coolant intrusion into a cylinder. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline to report the failure. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was unknown.
The contact owns a 2017 Ford Escape. The contact stated while driving 45-50 MPH, the engine warning light was illuminated. The contact stated that while driving, the engine started to overheat. The contact added coolant. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intrusion into the cylinder, and that the long block needed to be replaced. The dealer referred the contact to the manufacturer for assistance. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 69,000.
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 41,776.
The contact called on behalf of her daughter who owns a 2017 Ford Escape. The contact stated that when the vehicle started, the check engine warning light illuminated, and the vehicle was shaking abnormally. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion in cylinder #4 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. Additionally, the contact was informed that the repair was not covered under warranty or recall. The failure mileage was approximately 43,000.
The contact owns a 2017 Ford Escape. The contact stated that while cold starting the vehicle, the vehicle was idling roughly but after warming up the vehicle was running normally. The contact stated that the failure was intermittent but was a recurring failure. The contact stated while driving 40 MPH, the messages "Engine Overheating" and "Pull Over and Stop Vehicle" were displayed. The contact checked and observed that the coolant reservoir was low. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had leaked into the engine block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not covered under Customer Satisfaction Program number: 19B37 - Coolant Intrusion into Engine Block (Engine and Engine Cooling). The failure mileage was 35,346.
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated with heavy white smoke coming from the exhaust pipe. The vehicle was taken to the local dealer where a diagnostic test was performed. The contact was informed that there was a coolant leak into cylinder #1. The manufacturer was notified of the failure, and the contact was informed that there were no recall or warranty on the vehicle. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 79,000.
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that the engine was severely damaged due to coolant intrusion into the cylinders. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 80,000.
The contact owns a 2017 Ford Escape. The contact stated that the engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was a coolant intrusion into cylinder #1. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 58,000.
The contact owns a 2017 Ford Escape. The contact stated that while his friend was driving at an undisclosed speed, there was excessive white smoke coming from the exhaust. The vehicle was not repaired. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the engine. The owner was informed that the engine needed to be replaced. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was not notified of the failure. The failure mileage was 73,000.
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was being repaired under an unstated recall, there was an abnormal amount of smoke coming from the exhaust pipes. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that there was a coolant intrusion into the engine short block. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 85,000.
A D V E R T I S E M E N T S
- Cathedral City, CA, USA