This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, a message to -??Have Vehicle Checked Immediately" was displayed on the instrument panel. The check engine warning light was illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was notified of coolant intrusion into the engine and that the engine needed to be replaced. The contact researched online and became aware of TSB Number: 19-2346; and linked the failure to the TSB. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 42,000.
The contact owns a 2017 Ford Escape. The contact stated that while driving at approximately 45 MPH, the check engine, check oil, and several other unknown warning lights were illuminated, and the vehicle then stalled. The vehicle was not able to restart. The vehicle was towed to the dealer where it was diagnosed that the wall in between the coolant and the piston was worn, and coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 77,000.
The contact owns a 2017 Ford Escape. The contact stated that while cold starting the vehicle, the vehicle was idling roughly. The contact stated that once the engine had warmed up the engine started running normally. The contact stated that the check engine warning light was illuminated. The contact checked the engine and observed that the coolant level was extremely low. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that there was coolant intrusion into engine. The vehicle was not repaired. The contact was informed that the check engine warning light was illuminated and needed to be taken back to the independent mechanic. The manufacturer was not informed of the failure. The failure mileage was approximately 106,000.
The contact owns a 2017 Ford Escape. The contact stated that while having the vehicle inspected, the check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intrusion into engine and the engine could be damaged. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that there was no warranty coverage on the vehicle. The contact was then referred to the NHTSA Hotline. The failure mileage was approximately 47,000.
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, an unknown warning light illuminated. The message, high heat, pull over immediately was displayed. The driver pulled over, but the vehicle failed to restart. The contact noticed there was no coolant inside the radiator. The contact stated that the mechanic added coolant and drove the vehicle to the residence. The vehicle failed to restart. The coolant reservoir was empty, with no indication of a leak. The vehicle was towed to the local dealer, where it was diagnosed that coolant had leaked into the cylinder, and it was recommended that the engine be replaced. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 36,000.
- Payson, AZ, USA
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The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was flashing while starting the vehicle; however, while driving, the warning light independently turned off. The contact stated that after driving for a while, the check engine warning light illuminated and remained illuminated while accelerating after the vehicle had been parked. The contact immediately stopped driving. The contact called the dealer and was advised to have the vehicle towed to the dealer. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into cylinder #2; causing several engine misfires, and the spark plugs to oxidize between the cylinder head and the engine. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The contact became aware of Customer Satisfaction Program, NHTSA ID Number: 10213732 (Engine and Engine Cooling). The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the Customer Satisfaction Program. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 59,554.
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked, while attempting to leave the residence, the vehicle made an abnormal sound. The contact stated that the check engine warning light was illuminated. The vehicle was driven to a dealer to be diagnosed. The contact was informed that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the vehicle was idling roughly, causing the vehicle to vibrate abnormally. The contact stated that the check engine warning light was illuminated. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that ignition coil #2 needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was taken back to the same independent mechanic who diagnosed the vehicle and determined that the air intake assembly needed to be replaced. The vehicle was repaired. The contact stated that failure reoccurred, and the vehicle was taken to another independent mechanic who informed the contact that coolant had leaked into cylinder #2, and that the valve cover was cracked. The vehicle was not repaired. The manufacturer was informed of the failure. The contact stated that the independent mechanic related the failure to Technical Service Bulletin Number: 19-2208 - Coolant In Cylinders (Engine and Engine Cooling). The failure mileage was 104,590.
The contact owns a 2017 Ford Escape. The contact stated while driving 35-40 MPH, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a misfire in the engine. The mechanic cleared the check warning light; however, the failure recurred while driving. The vehicle was taken to a local independent mechanic, where it was diagnosed with coolant intrusion into the engine. The mechanic determined that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 51,000.
The contact owns a 2017 Ford Escape. The contact stated that while his son was driving approximately 65 MPH, the check engine warning light illuminated, the vehicle started losing motive power and stalled. The vehicle was later towed to the local dealer who diagnosed that the engine had failed due to coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 86,020.
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked and attempting to start the vehicle, the vehicle failed to respond as intended with the check engine warning light illuminated. The contact stated that several days later while attempting to start the vehicle, there was a considerable amount of white smoke coming from the exhaust pipe. The contact inspected the coolant reservoir and became aware that the coolant reservoir was empty. The contact refilled the coolant reservoir; however, two days later the coolant reservoir was empty again. The vehicle was taken to a local dealer where it was diagnosed with a coolant leak. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.
The contact called on behalf of his daughter who owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine was misfiring. The contact stated that the failure persisted and the engine overheated. The contact was able to pull the vehicle to the side of the road, where white smoke was coming from the front of the vehicle near the engine compartment. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion into cylinder #1. The vehicle was not repaired and remained with the dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 78,000.
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to several independent mechanics who diagnosed the vehicle with a coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.
The contact owns a 2017 Ford Escape. The contact stated while driving 25 MPH, the engine warning light illuminated. The vehicle hesitated and was slow to respond. The vehicle was taken to the local dealer, where it was diagnosed and determined that there was an indication of coolant intrusion in the engine. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that there was no recall coverage for the failure. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 52,533.
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle overheated and stalled. There was no warning light illuminated. The contact was able to pull to the side of the road and the vehicle failed to restart. The vehicle was towed to the dealer, where the air compressor, water pump, and thermostat, and radiator were replaced; however, the failure persisted. The contact stated while driving 55 MPH, the failure recurred. The vehicle was towed to the dealer, where it was diagnosed and determined that there was a coolant intrusion in the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 118,000.
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 46,000.
The contact owns a 2017 Ford Escape. The contact stated that the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic where a tune-up was performed; however, the failure returned. The vehicle was taken back to the independent mechanic where a code reader determined an oil leak in the head gasket. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that there were no recalls on the VIN. The manufacturer was not notified of the failure. The failure mileage was approximately 133,000.
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The contact's son used a code reader that determined that the O2 sensor was defective. The vehicle was taken to a Ford dealer where it was confirmed the O2 sensor was defective; however, the mechanic also discovered coolant intrusion into an engine cylinder. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was approximately 48,000.
The contact owns a 2017 Ford Escape. The contact stated that on several occasions while the vehicle was running, the vehicle shuddered with the check engine warning light illuminated. Additionally, the contact stated that on each occasion, the vehicle drove rough, and while decelerating the vehicle jerked continuously until shifted into park(P). The vehicle was taken to an independent mechanic where it was diagnosed that the spark plugs needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was then taken to a dealer where it was diagnosed that the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 75,000.
A D V E R T I S E M E N T S
- Fountain Hills, AZ, USA