This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Escape. The contact stated while operating the vehicle, the check engine warning light remained illuminated, and the vehicle experienced rough idling. The vehicle was taken to the local dealer who determined that the engine block had cracked due to coolant intrusion into the engine, causing the engine to overheat. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contacted indicated that the engine was previously replaced for a similar failure. The failure mileage was 65,000.
The contact owns a 2017 Ford Escape. The contact stated while cold starting the vehicle, there was a large cloud of white smoke coming from the exhaust pipe. The contact stated that the vehicle was idling rough until the engine had warmed up. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent at first but had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine block was cracked, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 62,000.
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 45 MPH, the vehicle was shaking and vibrating abnormally. The contact stated that the check engine warning light was flashing off and on. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 62,000.
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated. The engine overheating warning light was illuminated. The vehicle was taken to the independent mechanic where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. In addition, the contact was informed that the repair was not covered under a recall. The failure mileage was approximately 116,500.
The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, there was white smoke coming out of the exhaust pipe. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the Customer Service Program: 19B36 had been completed in July 2020. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 134,000.
- Bardstown, KY, USA
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The contact owns a 2017 Ford Escape. The contact stated that while cold starting the vehicle, the vehicle was idling rough until the engine had warmed up. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 72,000.
The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 40 MPH, the vehicle shuddered, and lost motive power. The contact stated that the message "Engine over temperature" was displayed and the temperature gauge indicated that the engine was hot(H). Additionally, the contact observed an abnormal burning odor after exiting the vehicle. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion in cylinder #3. The vehicle was in the process of being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 94,000.
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle began to shake and vibrate abnormally. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there was coolant inside the engine, and that the engine needed to be replaced. The engine was replaced but shortly after retrieving the vehicle, the check engine warning light illuminated again. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 44,000.
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 25 MPH, the message that the -??Engine was overheating - Stop Driving" was displayed. The contact stated that the vehicle lost motive power and decelerated to 5 MPH. The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and determined that there was coolant intrusion into the engine block and the cylinders. The independent mechanic informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2139 Coolant Intrusion into Cylinders (Engine and Engine Cooling). The failure mileage was approximately 140,000.
The contact owns a 2017 Ford Escape. The contact stated that upon start of the vehicle, there was heavy white smoke coming from the exhaust pipe. The contact stated that the vehicle vibrated abnormally while idling. The contact stated that the vehicle shut off independently while driving at various speeds. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and the contact was informed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was an engine misfire with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with coolant leaking onto the spark plugs, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, a case was opened, and the contact was referred to the NHSTA Hotline for further assistance. The failure mileage was approximately 141,000.
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired and the vehicle lost motive power. The contact noticed white smoke coming from the tailpipe. In addition, the low coolant level warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into cylinder #2 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 110,000.
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle experienced rough idling and an abnormal vibration. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the engine needed to be replaced due to coolant intrusion into cylinder #4. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 22-2229 (Coolant in Cylinders, White Exhaust Smoke And/or Illuminated MIL); however, the vehicle was not covered under the TSB. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 64,733.
The contact owns a 2017 Ford Escape. The contact stated while inspecting under the hood of the vehicle, it was discovered that there was a crack in the engine. The engine fault message was displayed. The vehicle was taken to a dealer where it was diagnosed that coolant was entering the engine and because of the failure, the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 91,000.
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer who sent the vehicle to a nearby mechanic where the oxygen sensor was replaced. The failure occurred. The vehicle was taken to a certified mechanic who diagnosed that the spark plugs had failed and needed to be replaced. The spark plugs were replaced; however, the failure persisted. The vehicle was returned to the mechanic where it was diagnosed that cylinder # 2 had failed and needed to be replaced. The vehicle had been repaired but the failure persisted. The vehicle was returned to the dealer where it was determined that cylinder # 2 might be faulty and cylinder #2 was replaced again. After the repair as completed, while driving approximately 62 MPH, the vehicle stated in an audio message that the engine was overheating. The vehicle was taken to a certified mechanic and the contact was informed that the coolant level was low. The mechanic retrieved DTC code: P0302 indicating there was an issue with the fuel running lean, and the fan relays had failed and needed to be replaced. The fan relays had been replaced, the vehicle was refilled with oil, and the wheels were rotated. The contact stated that after having the vehicle repaired and driving for approximately 1 mile the check engine warning light illuminated. The vehicle was returned to the mechanic; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 141,060.
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 76,421.
The contact owns a 2017 Ford Escape. The contact stated on several occasions while starting the vehicle, the check engine warning light illuminated. The contact stated that while driving on several occasions at various speeds, the vehicle was shaking violently before the vehicle lost motive power. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to coolant intrusion into cylinder #2. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.
The contact owns a 2017 Ford Escape. The contact stated while operating the vehicle, the message "Service Engine" was displayed. The vehicle was taken to the local mechanic to be diagnosed. The contact was informed that there was coolant inside the engine cylinders, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 67,245.
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with timing belt, water pump, and engine failure. The contact was informed that the timing belt, the engine, and the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the repair was not covered under warranty or recall. The failure mileage was approximately 93,000.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with a misfire in the engine. The message of cylinder #2 misfire was displayed. The contact stated that there was smoke coming from the engine compartment. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where the vehicle was diagnosed, and it was determined that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 124,000.
A D V E R T I S E M E N T S
- Indian Land, SC, USA