This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 35 MPH, the vehicle started to lose motive power with white smoke coming from the exhaust before the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that coolant had intruded into the engine cylinders causing the engine to fail. The contact was informed that the engine short block needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 31,000.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that engine was damaged due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 however, but the vehicle was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 98,000.
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the vehicle started to run rough, causing the vehicle to vibrate abnormally. The contact stated that the check engine warning light was illuminated. The contact stated that the engine failure was intermittent. The contact was unable to start the vehicle and the vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that coolant had intruded into cylinder #1. The dealer stated that the engine needed to be replaced. The vehicle had not been repaired. The contact stated that the dealer advised that the failure was related to TSB Number: 22-2229 - Coolant in Cylinders (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 103,000.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who replaced the spark plugs. The vehicle was repaired, but the failure recurred. The vehicle was taken to the mechanic a second time and the cooler pack was replaced. The contact was informed there was a misfire in cylinder #4. While driving, the temperature gauge rose to the hot level. The contact pulled over to let the engine cool down. The driver became aware there was no coolant in the coolant reservoir. Additional coolant was added on several occasions. The contact called the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 61,500.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine had misfired, and spark plug #1 needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that at start-up, the engine rumbled, and the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacture was notified of the failure and the contact was informed that the vehicle was not covered under warranty. The failure mileage was approximately 36,000.
- Philadelphia, PA, USA
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The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, the contact saw smoke coming from underneath the hood. The vehicle was taken to an independent mechanic and was diagnosed with coolant leaking into the engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 114,300.
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 65 MPH, the engine overheated. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 116,766.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the message that the engine was overheating was displayed. The vehicle stalled and would not immediately restart. The vehicle was taken to the local service center who was unable to determine the cause of the failure. The vehicle was later towed to the local dealer who diagnosed the vehicle and determined that there was coolant inside the cylinder head. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 80,000.
The contact owns a 2017 Ford Escape. The contact stated while his daughter was driving approximately 60 MPH, the check engine light illuminated, and the vehicle started losing motive power and was running rough and vibrating. The contact had the vehicle towed to an independent mechanic who diagnosed that the failure was due to coolant intrusion into the cylinders and advised the contact to take the vehicle to a dealer. The contact had the vehicle towed to a local dealer however, the vehicle was not diagnosed. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact had been advised by the manufacturer that the failure was related to Customer Satisfaction Program: 21N12 - Coolant Intrusion Into Engine Block (Engine and Engine Cooling). The failure mileage was approximately 100,000.
The contact-??s wife owns a 2017 Ford Escape. The contact stated that the vehicle was overheating after driving 20-25 miles. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant was leaking into the cylinders, causing the vehicle to overheat. The independent mechanic diagnosed that the engine needed to be replaced. The vehicle was not repaired. An unknown dealer was contacted and informed the contact that there was an Extended Warranty Coverage related to the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the Extended Warranty. The vehicle was not repaired. The failure mileage was approximately 82,000.
The contact owns a 2017 Ford Escape. The contact stated when the vehicle was started, the vehicle idled roughly with white smoke coming from the exhaust. The contact stated that the check engine warning light was illuminated. The contact stated that the failure occurred frequently. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced due to coolant leaking into the cylinders. The vehicle had not been repaired. The contact researched online and related the failure to TSB Number: 19-2346 Coolant In Cylinders, White Exhaust Smoke (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 119,000.
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 55 MPH, the vehicle started shuddering and lost motive power. The contact stated that the check engine and engine default warning lights were illuminated. Additionally, the temperature gauge rose to the red zone. The contact pulled off the roadway and turned off the vehicle. The contact stated that a big puff of white smoke came from the exhaust pipe. The contact restarted the vehicle and drove to a shopping mall and filled the radiator with one gallon of water. The contact had taken the vehicle to a local parts dealer where it was diagnosed and determined that coolant had leaked into cylinder #2 and #3. The contact called a dealer and was advised not to drive the vehicle. The vehicle had not been repaired. The contact researched online and related the failure to TSB Number: 19-2346 Coolant In Cylinders, White Exhaust Smoke (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 82,000.
The contact owns a 2017 Ford Escape. The contact stated that after starting the vehicle, the check engine warning light illuminated intermittently. The contact took the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and associated the failure with Manufacturer Recall Number: 21N12 (Short Block Replacement After Coolant Intrusion). The failure mileage was approximately 69,000.
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the engine was misfiring. The mechanic replaced four spark plugs and the ignition coils. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the independent mechanic, who replaced the ignition coils another time and informed the contact of a coolant leak. The contact called the local dealer, who informed the contact that the repair was not covered under warranty. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 115,000.
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the fuel injector needed to be replaced. The vehicle was repaired but the failure occurred several times. The vehicle was taken to another independent mechanic and the contact was informed that the head gasket could be replaced; however, the contact was advised that the failure might reoccur. The vehicle was not repaired. The vehicle was taken to the dealer and the contact was advised that coolant was leaking inside the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 70,000.
The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, and it was stated that cylinder #3 was misfiring, and that coolant was leaking into the engine and that the engine needed to be replaced. The contact was advised to contact the local dealer. The dealer was contacted and stated that the vehicle needed to be diagnosed and advised to contact the manufacturer. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided and the contact was advised to contact the NHTSA Hotline. The failure mileage was 76,588.
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 10 MPH, the vehicle overheated and went into LIMP Mode. The engine overheating warning light was illuminated. The failure reoccurred while driving approximately 65-70 MPH. The failure recurred approximately four times. The vehicle was taken to a certified mechanic and the contact was informed that coolant was leaking into the engine block and the cylinders causing a misfire. The spark plugs and ignition coils were replaced but the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 110,000.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated and the engine misfired. The contact detected smoke coming from the engine compartment. The vehicle was taken to an independent mechanic and the contact was informed that there was antifreeze leaking into the cylinder head. The local dealer was contacted, and the contact was referred to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to check for recalls. The approximate failure mileage was 88,000.
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light illuminated, and the contact became aware that the coolant level was low. The vehicle was taken to an independent mechanic and the contact was informed that cylinder #2 and #3 were misfiring, and that coolant had leaked into the engine and that the engine needed to be replaced. The dealer was contacted and stated that the dealer was aware of the failure but that the VIN was not under recall. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 67,000.
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light had been illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant had leaked onto the spark plugs, and cylinder #3 was misfiring. The mechanic informed the contact that it was a known failure and referred the contact to the dealer for assistance. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 93,000. The contact stated replacing the engine was in the amount of $7,303.39, as well as the diagnosis with two separate amounts of $289.52 and $113.43.
A D V E R T I S E M E N T S
- Winter Park, FL, USA