This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the gear shifter intermittently failed to shift out of park(P). The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,000. VIN tool confirms parts not available.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Powertrain) however, the parts to do the repair were unavailable. The contact stated that after he parked the vehicle, he placed the gear shifter in park however, the gear shifted to reverse. The contact then stated that he placed the shifter back in park to check under the hood of the vehicle when he noticed that an unknown part had popped off and the bushing was missing. No warning lights were illuminated. The contact notified the dealer of the failure however, the contact was informed that parts were unavailable to remedy the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 164,000
The contact owns a 2016 Ford Escape. The contact stated while driving at 25 MPH and coming to a stop at the stop light, the brake pedal was depressed; however, the vehicle accelerated unintendedly and crashed into the rear end of another occupied vehicle. The air bags deployed. The contact sustained soreness on the neck and shoulders but did not seek medical assistance. The passenger of the other vehicle sustained injuries but did not seek medical assistance. A police report was filed. The contact was towed to a tow lot. An unknown dealer was notified of the failure and informed the contact that they did not have the parts for recall repair of NHTSA Campaign Number: 22V413000 ( Power Train). The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 96,000. The consumer stated the repairs were performed on 1/5/22.
While driving transmission suffered a sudden complete failure, with no warning signs. Car had to be towed to local service station. Mechanic verified transmission was bad from original manufacturing, i.e., bad transmission from the factory
While driving on the highway transmission suffered a sudden complete failure, with no warning signs. Leaving me stranded in the middle of the highway had to have police block off road to get me to a safe place.
- East Hartford , CT, USA
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I pulled into a walkway access and a passenger got out and closed the door. I shifted the gear shift to reverse and backed up so I could proceed to my left and shifted the gear shift to Drive but, the vehicle went backward. Sitting there with my foot on the brake I turned the key off. I was unable to put it in Park until pushing it to a better position and removing power to the fuse box rather than searching for the fuse that got it. While in Park the reverse lights were on, so I was not able to start; I had it towed to a mechanic because it was stuck in reverse. The next day I learned the mechanic was unable to get information from the modules and it needed to be transported to the local dealership. I have now missed 2 nights of work and the Dealership estimates the 23rd for completion but is not providing a rental nor loner; so poor manufacturing on good faith purchase is complaint here. Additional info - I did hear clicking on the interstate from forward in the vehicle and a brake light bulb went out between receiving the safety notice and the breakdown. I'm not sure I recall the rear video for backing was on or off. I recall an incident last winter while sliding on ice and a semi was in a slide toward me that with the wheels locked in breaking it died when shifting to reverse; it's safer if it does shift because cars can spin on ice into oncoming traffic and I've kept the oncoming traffic lane free before.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while shifting the gear shifter to Reverse(R) out of a parking space, the vehicle inadvertently drove forward over two curves before crashing into two vehicles and then rolled backward and crashed into a third vehicle. Additionally, the brakes failed to stop the vehicle while the brake pedal was depressed. The air bags were not deployed upon impact. The contact sustained back pain from the collision; however, no medical attention was received. A police report was filed. The vehicle was towed to a body shop and was not yet deemed totaled by the insurance company. Prior to the failure, the dealer was contacted but confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,000. VIN tool confirms parts not available.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving and accelerating, the vehicle jerked and hesitated. The approximate failure mileage was 115,700. VIN tool confirms parts not available.
The contact owns a 2016 Ford Escape. The contact stated that the vehicle failed to shift into reverse. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission shifter cable bushing needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that after reversing out of a driveway, the gear shifter seized in park(P), impeding oncoming traffic. Due to the failure, the contact had the vehicle towed to her home and was unable to remove the key out of the ignition. The dealer was notified about the failure and confirmed that parts for the repair were not yet available. The contact was then informed that the vehicle had to be repaired out of pocket; however, she might be reimbursed by the manufacturer once parts were available. The manufacturer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while attempting to shift the gear shifter into Reverse(R), the gear shifter seized and was unable to shift into the intended gear. The vehicle was towed to the dealer where it was diagnosed with a faulty transmission shifter cable bushing. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 100,100. VIN tool confirms parts not available.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the gear shifter seized and was unable to shift to the intended gear. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) and requested to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.
While operating the vehicle, the transmission shifter failed to appropriately shift into the intended gear position, which caused the car to not drive when the gear was in -??drive-?? the car would not move forward when pushing on the gas pedal which left us in an extremely dangerous predicament. The intended function of the transmission was completely unreliable. When shifting the transmission to or from the -??Park-?? position, the transmission was unpredictable and did not sufficiently and safely put the car in the park position or in the intended position and significantly increased the risk of injury or crash. The car was inoperable because the transmission was no longer functioning properly or safely enough to drive and we had no other choice but to have the car towed and the repair fixed in order to have a safe functioning vehicle. Because of the safety recall for the same issue, we are requesting a full refund totaling $3,500.09 for the repaired issue.
The contact owns a 2016 Ford Escape. The contact stated that while her daughter was driving at an unknown speed, the transmission downshifted without warning. Her daughter pulled over and restarted the vehicle; however, the gear shifter failed to operate as needed. After multiple attempts, she was able to resume normal driving operations and drove home. The vehicle was then towed to an independent mechanic where the mechanic was unable to service the vehicle; the mechanic towed the vehicle to another independent mechanic who they were unable to retrieve the part to repair the vehicle. The contact then called Hempstead Ford (301 N Franklin St, Hempstead, NY 11550) and Crown Ford Inc (420 Merrick Rd, Lynbrook, NY 11563) and both informed her that the parts for the repair were on backorder. The contact then received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 48,000. VIN tool confirms parts not available.
The contact owns a 2016 Ford Escape. The contact stated while attempting to shift into reverse(R), the gear shifter remained in drive(D). The contact stated that upon moving the gear shifter into reverse(R) successfully, she heard an abnormal loud popping sound coming from the hood. The contact also saw smoke coming from underneath the hood of the vehicle. There was no warning light illuminated. The vehicle was towed to an unknown dealer where the transmission was replaced. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) which she associated with the failure. Additionally, the contact stated while driving 10-15 MPH, the vehicle lost power steering functionality. A warning message indicating that the vehicle needed assistance was displayed. The contact veered to the side of the road. The contact stated that upon turning off and restarting the vehicle, the vehicle regained power steering functionality. The contact was able to drive to her residence however, the failure reoccurred while driving. The vehicle was towed to an unknown local dealer and was being repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2016 Ford Escape. The contact stated while driving approximately 25 MPH, the vehicle failed to exceed 25 MPH while attempting to accelerate. The contact was able to get to her destination; however, the vehicle became difficult to move forward or backward. There were no warning lights illuminated. The vehicle was towed to the local dealer who diagnosed a failure with the transmission. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The approximate failure mileage was 110,000.
We have maintained this vehicle per manufacturer instructions including flushing the transmission system. While on vacation 2 states away a transmission fault light came on. There were no indications like hard shifting or the transmission slipping. It Said to hit the OK button so we did. Then the indicator went away. It came right back on and then the engine fault light came on. The car shuddered and then the transmission quit. I have never had a car do this before. This is an expensive fix for a car that has been properly maintained and had only 111,000 miles on it.
The contact owns a 2016 Ford Escape. The contact stated that the vehicle failed to release from park while reversing. The vehicle continued to roll. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed that the shifter cable bushing needed to be replaced. The contact stated the failure was related to NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 124,440.
This vehicle has less than 45K miles on it. It's begun to jerk shift between 2 and 3 gears. There is a transmission recall with no remedy as yet, but it is more related to parking issues. Problem was reproduced at Superior Brookdale Ford, they performed an adaptive relearn but it was doing the same thing on the way home. I've read from others with the same model that it could cease functioning altogether and that could lead to an accident. No warning messages appear, and it is available for inspection upon request.
A D V E R T I S E M E N T S
- Twin Falls, ID, USA