This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Escape. The contact stated that the vehicle was taken to the local dealer for routine maintenance and NHTSA Campaign Number: 22V413000 (Power Train) recall repair. While driving at an undisclosed speed, the vehicle lost motive power. The contact shifted through all the gears. There were no warning lights illuminated. The vehicle was towed to the local dealer however, the mechanic was unable to duplicate the failure. Several days later the vehicle was diagnosed, and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 120,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 55 MPH, the message -??Transmission Fault - Service Now-?? was displayed. While depressing the accelerator pedal, the vehicle started to decelerate. The vehicle then lost motive power. The contact was able to pull over hover, the vehicle failed to restart. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 101,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle experienced unintended acceleration and lost motive power with the transmission warning light illuminated. Additionally, the transmission failed to recognize the intended gear and the vehicle experienced a loss of power steering. The vehicle was towed to an independent mechanic who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 88,000. VIN tool confirms parts not available.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that while driving approximately 60 MPH, the transmission failed to operate as needed. The contact stated that she was able to coast safely off the highway. The contact stated that she had not noticed any warning lights. The vehicle was towed to a dealer and had not been diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Transmission has or is going out. For a few months now I have noticed on and off how difficult it is to shift gears and for a while now, when my car is in Park, I absolutely have to use my emergency brake or it will roll out of my driveway and has almost taken me and my granddaughter with it a few times. Then 3 days ago, all these warning lights pop up on my dash when going down the interstate and my vehicle will no longer run over 50mph. My car has already been inspected by Adesa Auto techs today. Then my daughter discovered this new safety recall for the Transmission Shifter Cable Bushing Damaged or Missing, and the description of issues caused by this was almost spot on to what mines been doing. I am in a bad way without my vehicle currently as I commute about 1 1/2 hrs one way for work.
- Lawrenceburg, TN, USA
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The contact owns a 2016 Ford Escape. The contact stated while driving approximately 70 MPH, the vehicle began to jerk and felt as if the vehicle was braking intermittently, although the contact had not depressed the brake pedal. The contact stated that the "Service Transmission" warning light was illuminated. The contact was able to coast off the highway even though the vehicle was not responding to the accelerator pedal being depressed. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle had been repaired; however, the failure persisted. The manufacturer had been informed of the failure. The failure mileage was approximately 89,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that after parking the vehicle, the vehicle rolled away. The contact applied the parking brake and was able to stop the vehicle from rolling. Additionally, the doors would inadvertently lock and unlock. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 111,345. VIN tool confirms parts not available.
The contact owns a 2016 Ford Escape. The contact stated while driving 68-70 MPH, the vehicle began to decelerate abruptly. The contact did not notice any warning lights being illuminated. The accelerator pedal was depressed but the vehicle failed to respond and continued to decelerate. The contact stated that as she switched to the right lane, the vehicle began to surge while depressing the accelerator pedal and resumed speed. The vehicle was taken to an unknown dealer who was not able to duplicate the failure. The contact later received NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the failure had been reoccurring. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that on numerous occasions, while driving at undisclosed speeds, the transmission failed to shift as needed. The contact stated that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the local dealer nor the manufacturer was notified of the issue. VIN tool confirms part not available. The failure mileage was unknown.
The contact owns a 2016 Ford Escape. The contact stated while driving 35 MPH, the vehicle was jerking while steering the vehicle. The contact stated that the vehicle failed to accelerate as needed. The contact was able to get home safety. The vehicle was towed to the dealer and the transmission was replaced. The manufacturer was contacted and stated that the vehicle was out of warranty and that there was no recall on the transmission. The failure mileage was 114,000.
The contact owns a 2016 Ford Escape. The contact stated that while driving at various speeds, the vehicle experienced jerking and hesitation while accelerating. Additionally, while on an incline, the vehicle would roll backwards. Eventually the vehicle stalled and was towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 50,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while at a stop light, the vehicle independently shifted to a higher gear and the vehicle hesitated upon depression of the accelerator pedal. The contact stated that the "transmission fault, repair immediately" warning message appeared on the instrument panel. The contact also stated that the vehicle failed to move while in reverse(R). The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 89,000. VIN tool confirms parts not available.
The contact owns a 2016 Ford Escape. The contact stated while parking the vehicle, she shifted the gear shifter into drive(D) to move forward however, the vehicle failed to respond as needed and instead rolled backwards. The vehicle was turned off and restarted however, the failure persisted. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not contacted or notified of the failure. The failure mileage was 112,252.
The contact owns a 2016 Ford Escape. The contact received a notification for NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that while in a parking lot, the gear shifter failed to shift out of the park(P) with the "Transmission Default, Service Now" message appeared on the instrument panel. Due to the failure, the contact had the vehicle towed to his residence. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
The contact owns a 2016 Ford Escape. The contact stated while driving 55 MPH, the vehicle jerked forward and then quickly decelerated. The contact shifted the vehicle into neutral and was able to pull over. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was contacted and stated that she would receive a call back. The failure mileage was 111,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. Prior to receiving the notification, the contact stated that while driving out of a parking lot, she reversed and parked the vehicle to look for something. The contact opened the driver's side front door to exit the vehicle when the vehicle inadvertently rolled backward and she fell face first onto the ground. The vehicle ran over the contact's knees and crashed into a fence by the wall, then came to a complete stop. The contact chased after the vehicle and parked it in a parking space. The contact received medical attention for a sprained right ankle, a hematoma on the left knee, and tissue damage to both knees. No police report was filed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.
Shifter slipped as I was shifting into drive, felt loose and not "set". I was able to drive, but when I parked, the shifter locked into Park. It became apparent that car was actually stuck in Neutral, even though display showed park. I was able to drive into a parking lot and stop safely. Had car towed to mechanic, who confirmed there is a recall on my car for this issue related to bushings with these symptoms. Found recall notice in mailbox the very next day, which confirmed that Ford was not able to repair my car until an anticipated date of 4th quarter 2022. Mechanic was able to procure parts for repair at cost of $794.05. Instructions on recall notice direct me to file a complaint if I believed that Ford was not able to repair car in reasonable amount of time. Car was undriveable until repair was made, I am requesting to be reimbursed for the repair.
This is an additional incident in reference to Case ID 11472499 reported 7/6 about Manufacturer Recall Number 22S43, NHTSA Recall Number#22V413. On 6/22/22, BEFORE the recall was announced, my car was in Park, began to rolled backwards in front of my home, hitting my mailbox, and ending up in a utility pole in my neighbors yard. I discovered the recall while waiting for my car to be picked up and towed to a local body shop. I contacted my insurance agency, the tow was canceled, and rescheduled to be picked up and taken to local Ford Dealership for diagnostic tear down. Many delays later, my car was finally there, and within hours, the service manager called and advised that he was unable to duplicate the accident, nothing was wrong with my transmission. Note: NOT the reason my car was there. I asked him if he had at least checked out the shifter bushing. He answered they did not yet have the part, he would call when it was available, and I could bring the car back. He then proceeded to inform my insurance company that diagnostic tear down was inapplicable because my car was not included in the referenced recall. Fast forward to 8/18/22 (TODAY)... returned my rental, having to pay $1500 out of pocket, above insurance allowance. Pick my car up at the body shop (not a ford dealership, so not authorized to do anything other than collision repair), driving for 5 minutes and ABS, Traction control and System check message shows on dash. Message reads "Hill assist not available". Thankfully, I was able to get home. All lights blinked on and off the entire drive home. Once in my driveway, shifted to park, but it was not showing in the "P" position. It is now sitting useless, as no matter what gear you put the shifter in, it will not move. I am without a vehicle, without a rental, and no help from Ford. I would like reimbursement for all monies paid, and something to drive until affected parts are available.
A D V E R T I S E M E N T S
- Tryon, OK, USA