I have an id# 10971972 that I got when I called NHTSA back in April, also filled out a form & returned to Washington office in June that was mailed to me back in may - too much to explain here, I will attach a word doc with detailed issue info

- Hudson, NH, USA

Instrument panel flickers and goes black. We are told this is the software update which is part of a recall. However, the recall does not cover this date of manufacture.

- Mint Hill, NC, USA

I purchased this vehicle new and noticed the bad smell/fumes 5 months later during a road trip. I thought the smell was due to new vehicle. I only notice the smell during hard acceleration, especially when passing on and entering major highways, a strong smell comes through the vents and under the steering column. The smell is like burnt plastic or rubber. It gives me a headache at times. I've taken it to the dealer on several occasions; first it was thought to be the cabin filter needed changing after 10 months of buying the SUV new, then it was thought to be clogged air vents which was false, then it was the air freshener that caused it to smell which I removed, and recently I took it to the dealer twice and they had no idea where the smell was coming from, even though the service adviser and mechanic witness the smell/fume. I checked several web sites and discovered other owners of 2014 Ford Escape are experiencing the same problem. I drive with the window cracked because I'm concerned about my health and my family. This is a very serious issue.

- North Charleston, SC, USA

Was driving home from work on the interstate. Engine began to jerk a bit then warning messages appeared on screen. Pulled over to side of road. After car stopped smoke began to appear from under hood and entering cab through the vents. I opened the window to clear the smoke and looked for phone number to roadside assistance thinking it was only a belt that had melted or burned. Within a few minutes I began to see flames coming from under the hood by the windshield. I exited the vehicle and a sheriff's deputy happened to be pulling in behind me after seeing my car in distress. Fire department was called. Within five to ten minutes the engine area of the vehicle was engulfed in flames. After a short investigation on the scene the fd believed the cause to be electrical and appeared to have begun and caused the most damage to the passenger side front corner of the engine.

- Rocky Mount, VA, USA

When running heater can smell engine vapors, bad enough to give instant headache when in motion and when sitting still happens often

- West Des Moines, IA, USA

Driving down the road (4 lane highway) and my vehicle jolted all the sensors lit up including a blue one so I pulled off to the side of the road and turned vehicle off then saw flames and exited vehicle.

- Bellefonte, PA, USA

The back windshield shattered with no warning or apparent cause. The force behind the break was such that it caused the side frames to fall more than 3 feet from either side of the vehicle. My vehicle was parked in my driveway overnight. The weather was temperate. It does not appear to have had any outside cause; the glass is all on the outside of the car.

- Eustis, FL, USA

A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury. As of 9/2/16, Ford's investigation into this concern has identified a total of one alleged accident and three alleged injuries that Ford believes may be related. One alleged injury was to an occupant's arm from a door that reportedly opened and bounced back. Another injury involved a driver who alleged her hand was injured when trying to grab a door that opened. The third injury was to an occupant who allegedly received scratches from a rear door that opened while driving. Ford has no further information relating to these reports. The alleged accident occurred after the driver's door reportedly opened in a parking lot and resulted in bumper damage, but Ford has no additional information.

- San Antonio, TX, USA

The throttle body went out on my car. It was a part recalled on over a million Ford models except my 2014. I believe it should have been added to the original recall list. The car stopped in the middle of rush hour traffic on the expressway. I could have been killed. I was on highway 74 in the middle of morning traffic with trucks on either side of me. I was simply terrified and almost didn't make it over to the side when my check engine light came on, my car stopped running, and I barely coasted over. After 3 hours of waiting for a tow to the closest dealership, the dealer determined it was the throttle body that needed replace. Now I have tow costs, rental car costs, and more because of a $60 part that was recalled on the prior year vehicles, yet still failing on the current vehicles as well.

- Bloomington, IL, USA

Constant loss of coolant from new. Have to top up every day after approx 50 miles. Dealer says no recall although previous years have had this problem.

- Waverly Hall, GA, USA

Right rear passenger door suddenly flew open while driving. Indicator light did come on. Door would not latch when closed and had to be tied to opposite door to hold closed. Took car to dealer, service writer claimed to see no problem advised my husband to take home and "play" with it. That was not acceptable. I returned to dealer July 21, 2016 and spoke to service writer a second time after finding many complaints on failing door latches and politely advised that Ford was aware of this as an ongoing problem and that I wanted Ford to investigate and make repairs. The rep said they were too busy that day but did schedule an appointment for me to bring the car back stating that the prior issues were not with the Ford Escape and repair cost would depend if my car remained under warranty. I said we could discuss that further after Ford identified the cause of the problem and repaired it and also checked the latches on the other doors to be certain I would not be in danger of other door latch failures. The dealer also asked if we "messed with" the latch mechanism. I told them, no, despite the fact we were first told to go home and play with it. Since it's clear Ford is aware of these problems, it is disappointing that they don't just say so the first time you take the car in and then even the second time just say, yes we are aware and we will be happy to take care of the problem for you. It is clearly a design defect or a bad part. It is also a very dangerous situation to have a door fly open.

- Murrieta, CA, USA

We parked our car and the door closed and we locked it with the remote as usual and when we came back we opened the door and it worked fine opening it when we closed the door however the door would not latch at all there was nothing jamming the door or anything it just malfunctioned we had to hold it closed with our hands and we immediatly took it to the dealership the whole way driving it there we got alerts from my key the door was opened where we had bought it from they said they didnt know what was wrong and it took almost a week to fix we had to get a rental. I think this is happening just like the Ford Explorer a latch problem we eventually got it fixed and traded it in for a 2016 Ford Explorer hopefully this one dose not malfunction like the Escape I love Ford and always will its just mabey they need to take a break and really catch up on whats really important : performance for a while they are probably stressed right now with all the new models and bringing in the Focus rs to the us and now bringing back the Ranger and remodeling the licoln Navigator and the Expedition so its okay but they need to catch a break and catch up with performance for a while.

- Albuquerque, NM, USA

Roof leaks on both sides of vehicle cause water stained/wet headliner above windshield pillers. Took to dealer, they claimed they resealed roof rack, and cleaned headliner. Not even 2 weeks later paasenger side headliner is wet again. Contacted dealer and Ford it is worse this time than it was the first time. Apparently my Escape isn't the only one with this issue after visiting several forum's. when vehicle is in motion I can hear water dripping if its is raining or if there is a heavy dew.

- Sanford, NC, USA

The car is bucking and almost stalling when I accelerate. I've taken it to two different dealers and they can't find anything. One dealer told me that this was normal, even though I found similar complaints online.

- Stewartsville, NJ, USA

The seals on the air conditioner evaporator drain box have failed twice in 3 months. This condition allows water that should drain overboard through the evaporator drain box drain hose to leak out of the evaporator box onto the floor carpet on each side of the car. The water saturates the carpet under the drivers and passengers feet. The water creates a potentially dangerous condition of the drivers feet being able to slip off the brake or gas pedal from being continuously wet while operating the car. Ford repaired the car under warranty 3 months ago. The seals failed again and saturated the carpet on the drivers side with water that leaked out of the evaporator box. Ford's service manager stated "the factory Ford repair kit for this condition is not working". he also stated "this seal failure is affecting 33% of the Escapes on the road and other makes that use the same seals and Ford is aware of the high rate of seal failures". Ford told us to keep driving the car because the service department is backed up with these repairs. Why isn't there a recall on these affected vehicles" how many people have to die before Ford issues a recall on the affected vehicles"

- Pierson, FL, USA

While traveling on I-76, I came upon a truck-tire tread in the middle of my lane. There were vehicles on both sides of me so I could not swerve to avoid it, I ran over it and it damaged the engine shield on the underside of my car ($300), a friend recently had a similar incident in which a truck ahead and on his right threw a tread which struck the front of the care ($1300). While on a recent extended trip, I came upon 50-75 discarded treads on the interstates. The purpose of my making this report is to suggest that consideration be given to banning retreads on over-the-road trucks. They appear to be unreliable and could cause serious accidents at these speeds if they haven't already.

- Bonita Springs, FL, USA

**this incident involves the panoramic roof glass/window spontaneously bursting at highway speeds.** my family and I were driving at highway speeds when suddenly we heard a very loud explosion. It startled my husband, he almost lost control of the vehicle because the vehicle swerved as a result of having the roof torn open at highway speeds. This incident could cause a severe, life-threatening injury. We pulled over to the side of the road. We saw that the glass had burst almost completely, leaving only approximately 1.5" margins of shattered glass around the edges. The rubber bond that seals the glass on all four sides to the roof of the vehicle bent to the point where it was flailing about on the highway. The shattered pieces of glass chipped/scratched/damaged the roof rack, rear panoramic roof glass (the panoramic roof on the this Escape is comprised of two glasses, one in the front that slides opened and closed, and the rear one that remains stationary) and the roof of the vehicle. Absolutely nothing impacted the vehicle to cause this damage. This incident is not a result of misuse or abuse. It is absolutely a defective component that Ford Motor Company has not been responsible for. Whilst on the side of the road, we contacted our Ford dealership. They told us to send pictures. We did and they sent them to Ford corporate for approval. They answered that since they can't see the defective component in the pictures, they can assume something impacted the glass and therefore the incident does not qualify for warranty service. I was quoted that the repairs could cost approximately $1500usd. I have documentation and pictures of the incident that I would be more than happy to share if deemed helpful to make my case. This is an issue that has affected many Escape owners. There was even a recall in 2014 regarding issues with the panel of the panoramic roof.

- Norwalk, CA, USA

I attempted to close the rear lift gate door by the handle, and it acted as if there were no screws holding it to the door. I had to grasp and pull down on the door to close it then and since then in all cases. Poor manufacture.

- Schertz, TX, USA

Whenever car is on and parked, not moving, or going slower than 20 mph, the air conditioning does not cool and blows extremely hot air into the car. If I am in traffic, at a stop light, getting drive through, or parking the car, it quickly gets dangerously hot. Right now we have 100+ degree days consistently, with my child in the back seat I fear driving my vehicle in this heat as it is known to kill in Texas. My father is an electrician and when I told him he said it looks like an electrical or power problem because he thinks the car idles too low.

- Arlington, TX, USA

The vehicle stalled with no warning, would not restart. Have had for 6 weeks. Has been at dealership and they cannot identify problem. 5 sensors are not communicating from the engine. They have changed computer it restarted and died again. Ford insists they are going to fix it and are going to force me to take it back.

- Chciago, IL, USA