This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Escape. While accelerating from a stop, the power steering malfunctioned. The failure occurred intermittently and worsened while driving low speeds. The vehicle was towed to ken grody Ford buena park (6211 beach blvd, buena park, ca 90621, (888) 263-7926) where it was diagnosed that the torque sensor failed and the entire steering column needed to be replaced, parts were replaced and completed. The repairs cost $3,000. The manufacturer stated that the vehicle was not included in a recall. The failure mileage was 110,000. Consumer stated while exiting from the interstate vehicle went from 65 mph to 0 mph a gradual deceleration and the electronic power steering stopped working. Consumer tried to restart the car serveral times to no avail.
The contact owns a 2011 Ford Escape. While attempting to make a left turn from a traffic light, the power steering failed without warning. The contact stated that the vehicle became difficult to maneuver. The vehicle was taken to an independent mechanic to be diagnosed where the contact was informed that the electronic power steering needed to be replaced. The vehicle was not repaired. When the vehicle was restarted, it resumed normal operation. Rivertown Ford (1680 whittlesey rd, columbus, ga 31904, (706) 653-7420) was contacted by phone and stated that the repair would take three hours and would cost approximately $800. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was informed of the failure. The approximate failure mileage was 144,000.
Electric power steering goes out all of a sudden while I'm driving. I have to man handle the wheel till it comes back and it almost caused a couple of bad accidents. I don't like feeling unsafe driving a car I'm paying for especially with my kids in it. Took it too the dealership to get diagnosed and my torque sensor in the steering column has a bad connection, and can cause the wheel to lock up. The most frustrating part is my particular VIN is not covered with the recall for the exact same issue with other 2011 Ford Escapes. I don't have $700 to dish out at all times working for the army. Would be awesome if the recall would cover all 2011 Escapes so I can get the issue fixed and my family doesn't have to stress about it anymore.
While driving down the road the battery light came on. Then all the sudden the stearing wheel got tight and I couldnt steer the car. Then I turned car off started it again after a few minutes the battery light lite up and the stearing was locking up not letting me turn.very scarey cause almost had an accident and nothing was displayed saying anything about stearing or battery low...
- Fort Collins, CO, USA
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Car was being driven when electronic steering wheel completely locked up. Car was turned off. When cat was restarted it worked for a couple of miles then the same thing happened while turning left which almost resulted in a dangerous accident. Thing same sequence happened 3 more times just trying to get the car home. Contacted Ford ( there is a recall) but was told my car's VIN is not recalled even though it has the exact symptoms of the recalled vehicles. Two Ford dealerships told me many customers are having the same issues with their Escapes and Ford not taking responsibility. I do not feel safe driving this vehicle
Was making a right turn into an intersection and steering wheel suddenly became difficult to turn, rendering the vehicle unable to make a successful turn. Vehicle was in motion at time of incident. Vehicle steering wheel remained stiff for remainder of drive and vehicle was not able to maneuver as effectively. Required much more force to turn steering wheel. No motor vehicle accident associated.
When making a right hand turn at slow speed the power assist stops while the vehicle is still on. This has happened 4 time in the past month. Turning off then back on allowed me to continue on. The dealer informed me there was no recalls on my Escape for this issue but in searching I found recall #14V284000 that mirrors my exact problem. I currently have 113K on the car.
The contact owns a 2011 Ford Escape. While driving 20 mph, the steering wheel seized and was unable to turn. There were no warning indicators illuminated. The contact turned off and restarted the vehicle in the middle of the road in order for the steering wheel to resume normal operation. The failure continued. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V284000 (steering). The vehicle was taken to an independent mechanic where it was diagnosed that the power steering software needed to be updated. The vehicle was taken to bonnell motors Inc (located at 353 cambridge St, winchester, MA 01890, (877) 729-9700) where the same diagnosis was provided. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 124,000.
Twice in the last few months the power steering goes out when turning slowly. I was driving about 15mph when I turned to the right and felt the steering lock up making it dangerous and nearly impossible to get to a safe parking place. Once I did, I powered the car off for a min and back on. It resumed as normal. It is dangerous and scary to be driving with my family. I no longer trust this vehicle.
Electric power steering has a recall but Ford is unable to locate information stating a recall on the car. Electric steering gave out multiple times but Ford refused to fix the issue, even though it was recalled in 2014
Driving to an appointment started into a curve in road when power steering failed in vehicle. Could barely control vehicle to get off of road. No warning, noises or lights came on. Very scary. Checked for recalls and was told my vehicle VIN number is not included but the year and model do have a recall on steering problems.
Steering died while operating vehicle. Was able to avoid incident and restarting car appeared to fix issue at the time. Dealer indicated exact same error code B2278 and repair as indicated by recall 14S05. However, this VIN not included in that recall and many calls to Ford and an open case are useless. Have grave concern for future failures.
All the sudden while driving lost total power steering and could hardly turn the wheel at all. Once I got it stopped and shut off for a few minutes, power steering was fine when I cranked back up. Has happened again while driving later. This is the exact same issues reported on the 2008-2011 Ford Escapes torque senors that was recalled. It needs to be recalled on the 2011-2012 models as well.
The contact owns a 2011 Ford Escape. While the contact's wife was driving 5 mph, the steering wheel became difficult to turn, causing her to bump into a curb. There were no warning indicators illuminated. The driver was able to park the vehicle into a parking spot. Once the vehicle was turned off and restarted, the steering wheel resumed normal operation. The contact's wife managed to drive the vehicle home. The contact associated the failure with NHTSA campaign number: 14V284000 (steering). The vehicle was taken to autonation Ford bellevue (located at 411 116th ave ne, bellevue, wa 98004, (425) 243-5203) where it was diagnosed that the torque sensor needed to be replaced and the power steering control module needed to be reprogrammed. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 107,000.
"takata recall" on May 11th 2019, my auntie and I were involved in a accident that was no fault of my own. A black Toyota stop in front of when us, I hit the brakes on impact, the airbags deployed and blowup in my face, knocking out one of my crowns and shift my teeth, I went to the dentist office after leaving the hospital, the doctor told me I swallowed particles and my left side of my face would not stop hurting, I also let the dentist know the airbag blowup in my face, he found my root canal was framed in half, in order to fix the problem I would have to pay $12,000 of my own money to repair the tooth and other damage teeth that were shifted or I would loose them in the future, I haven't smiled sense.I was driving North bound on highway they were traveling East bound at a four way crossing into a gas station.
City driving 35 mph, no power steering when turning in either direction. Shut car off, waited 5 minutes, restarted. Steering okay. Happened again on the way home. No warning lights on dash, no noises, car sounded like it was running fine. 145000 mi.
I was driving my 2011 Ford Escape limited edition and on the highway when I was going at a great amount of speed the vehicle shuts down completely the dash went black and the steering wheel locked up and everything I was able to stop I restarted car it started back
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- Rathdrum, ID, USA