This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Escape. The contact stated that the steering ceased without warning while driving. The vehicle was taken to an independent mechanic and was diagnosed that the steering torque sensor failed and needed to be replaced. The vehicle was not repaired. A dealer was not contacted. The contact stated that the vehicle was unable to be driven. The manufacturer was made aware of the failure however, there was no assistance provided. The failure mileage was approximately 81,000.
My 2011 Ford Escape is purchased from a previous owner who had a recall preformed back in 2014. The recall was for the electric power assist system. The dealership did not fix the problem correctly. Years later I have a major problem with my steering wheel shacking and know I can barely turn the wheel. Bought into the same dealership where the recall was original performed and they said I would have to pay $800 to get fixed because the recall is closed. Please help me with this problem. Regardless of mileage or age if the vehicle you sound think that safety would be the first priority for the consumer. I have owned Ford in the past but have never had this kind of problem. Please help me get this major ussue fixed. Vehicle steering wheel would shack in place and while driving about a week after the shacking the vehicle stopped shaking but you can barely steer the steering wheel to drive.
The contact owns a 2011 Ford Escape. The contact stated that when his wife attempted to drive the vehicle, there was no power steering. The failure recurred twice. The contact attempted a second time and the vehicle operated as intended. No warning light was illuminated. The vehicle was taken to Ford and Lincoln of smithtown located at (440 East jericho, turnpike, St james, NY 11780). The power steering was diagnosed by dealer and determined that power steering gear had troubles and the steering column would need to be replaced. Dealer said that most 2008 to 2011 Ford Escapes have been recalled for this issue but consumer's vehicle did not fit the parameters. The steering column was replaced by smithtown Ford and consumer was charged for the repair. Consumer attached the paper work from dealer showing this information. The manufacturer was made aware of the failure. The failure mileage was 104,000.
Power steering failures related to electrical power steering column. It cuts out intermittently and has failed while driving. Restarting the car sometimes fixes issue. Ford has stated other 2011 Ford Escapes have a recall for the power steering system- this vehicle is not recalled.
First power door locks quit working, next tail gate won't open, tire pressure dash light warning comes on yet there are no problems. Check motor dash light goes on and off often yet they find no problem. Latest is power steering went out with no warning while driving again plugged into checking machine no problem. Steering wheel shakes continuously while stopped. And believe suspension is giving out. Not a car that I would recommend to anyone. Has horrible blind spots. All occurrences happen while driving or stationary. All this has happened in the life of our ownership. Steering was yesterday Feb 26,2020
- Veguita, NM, USA
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The last two times I've driven the vehicle, the power steering has failed intermittently.. when it fails, the car becomes very difficult to steer. Failed and returned 4 times in a 3 mile trip. Twice while going straight at 35mph and twice while turning at 10mph or less.
The contact owns a 2011 Ford Escape. The contact stated that while driving at various speeds, the vehicle lost power steering functionality without warning. The contact stated that the failure was intermittent. The vehicle was taken to champion Ford sales Inc. 2502 w 26th St, erie, pa 16506, (814) 878-2500, to be diagnosed. The diagnostic test was performed however, no mention of the power steering was listed in the diagnostic report. The vehicle was not repaired. The vehicle was not included in recall NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure. The failure mileage was approximately 98,000.
While driving my 2011 Ford Escape the steering became hard to turn. There was no warning. Just no longer turned properly. I was driving on a highway dong about 55 miles an hour. If it happens while turning without warning there would be an increase risk of crashes.
The contact owns a 2011 Ford Escape. While driving 20 mph, the power steering failed without warning. The contact was able to regain power steering ability and drive home. The contact discovered NHTSA campaign number: 14V284000 (steering), which he associated with the failure. The contact spoke with the manufacturer and was informed that the vehicle was not included in the recall. The contact also took the vehicle to monadnock Ford (119 monadnock hwy, swanzey, nh 03446) where it was diagnosed that the power steering torque sensor was defective. The vehicle was not repaired. The failure mileage was 97,009.
The contact owns a 2011 Ford Escape. While accelerating from a stop, the power steering malfunctioned. The failure occurred intermittently and worsened while driving low speeds. The vehicle was towed to ken grody Ford buena park (6211 beach blvd, buena park, ca 90621, (888) 263-7926) where it was diagnosed that the torque sensor failed and the entire steering column needed to be replaced, parts were replaced and completed. The repairs cost $3,000. The manufacturer stated that the vehicle was not included in a recall. The failure mileage was 110,000. Consumer stated while exiting from the interstate vehicle went from 65 mph to 0 mph a gradual deceleration and the electronic power steering stopped working. Consumer tried to restart the car serveral times to no avail.
The contact owns a 2011 Ford Escape. While attempting to make a left turn from a traffic light, the power steering failed without warning. The contact stated that the vehicle became difficult to maneuver. The vehicle was taken to an independent mechanic to be diagnosed where the contact was informed that the electronic power steering needed to be replaced. The vehicle was not repaired. When the vehicle was restarted, it resumed normal operation. Rivertown Ford (1680 whittlesey rd, columbus, ga 31904, (706) 653-7420) was contacted by phone and stated that the repair would take three hours and would cost approximately $800. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was informed of the failure. The approximate failure mileage was 144,000.
Electric power steering goes out all of a sudden while I'm driving. I have to man handle the wheel till it comes back and it almost caused a couple of bad accidents. I don't like feeling unsafe driving a car I'm paying for especially with my kids in it. Took it too the dealership to get diagnosed and my torque sensor in the steering column has a bad connection, and can cause the wheel to lock up. The most frustrating part is my particular VIN is not covered with the recall for the exact same issue with other 2011 Ford Escapes. I don't have $700 to dish out at all times working for the army. Would be awesome if the recall would cover all 2011 Escapes so I can get the issue fixed and my family doesn't have to stress about it anymore.
While driving down the road the battery light came on. Then all the sudden the stearing wheel got tight and I couldnt steer the car. Then I turned car off started it again after a few minutes the battery light lite up and the stearing was locking up not letting me turn.very scarey cause almost had an accident and nothing was displayed saying anything about stearing or battery low...
Car was being driven when electronic steering wheel completely locked up. Car was turned off. When cat was restarted it worked for a couple of miles then the same thing happened while turning left which almost resulted in a dangerous accident. Thing same sequence happened 3 more times just trying to get the car home. Contacted Ford ( there is a recall) but was told my car's VIN is not recalled even though it has the exact symptoms of the recalled vehicles. Two Ford dealerships told me many customers are having the same issues with their Escapes and Ford not taking responsibility. I do not feel safe driving this vehicle
Was making a right turn into an intersection and steering wheel suddenly became difficult to turn, rendering the vehicle unable to make a successful turn. Vehicle was in motion at time of incident. Vehicle steering wheel remained stiff for remainder of drive and vehicle was not able to maneuver as effectively. Required much more force to turn steering wheel. No motor vehicle accident associated.
A D V E R T I S E M E N T S
- Los Angeles, CA, USA