This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Ford Escape. The contact stated that while attempting to refuel the vehicle, the fuel filler door would not open and the contact attempted to use a screwdriver to open the fuel filler door. The contact was not able to refuel the vehicle. The vehicle was taken to the dealer and the dealer performed the recall repair for NHTSA Campaign Number: 16V777000 (Fuel System, Gasoline). However, the dealer did not have time to repair the fuel filler door. The manufacturer was not made aware of the failure. The failure mileage was approximately 119,000.
The contact owns a 2010 Ford Escape. The contact smelled fuel and noticed fuel leaking above the rear driver's side wheel. Avis Ford (29200 telegraph rd, southfield, mi 48034, (248) 355-7500) stated that there was no recall and the contact would be responsible for the repair cost. The contact called the manufacturer and was told the same thing. An independent mechanic diagnosed that the fuel pump was cracked at the top. The fuel pump was replaced and the vehicle was repaired. The failure mileage was 114,000.
The contact owns a 2010 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mel hambelton Ford (888-491-0523, 1171 West kellogg ave, whichita, ks 67209) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect. *
The contact owns a 2010 Ford Escape. The contact stated that the recall notice for NHTSA campaign number: 16V777000 (fuel system, gasoline) was received in November of 2016. After, contacting the local dealer (corwin Ford of springfield in springfield, mo), the contact was informed that the parts needed to repair the recall were not available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (autonation Ford in white bear lake, Minnesota) was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Hugo, MN, USA
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The contact owns a 2010 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Cavalin Inc (630 13th St sw, pine city, mn 55063) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Ford Escape. The contact stated that after refueling the vehicle, it began to vibrate. The contact also stated that when driving at approximately 55 mph, the vehicle suddenly begins to vibrate violently. The contact took the vehicle to an unknown dealer location but was not repaired. The manufacturer was contacted and they confirmed the recall remedy but the parts were not available. The contact received NHTSA campaign number: 16V777000 (fuel system, gasoline) on December of 2016. The failure mileage was 98,000.
2010 Ford Escape. Consumer writes in regards to NHTSA recall 16V-777 fuel delivery module. The consumer stated the dealer did not have the parts necessary to perform the recall.
The contact owns a 2010 Ford Escape. When the vehicle was refueled, fuel spewed out of the filler pipe. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 85,160. VIN tool confirms parts not available.
About 3 years ago, we started having problems with the component within in the fuel take that shuts after you put gas in the vehicle. We kept getting an error notice that it was not shutting. We took it in to the Ford dealer, where they claimed to have fixed it. About 2 weeks later, we the code came up again. We took it back to the Ford dealer and this time, the neck of the fuel tank had to be replaced. This seemed to take care of the issue for some time, but within the last 6 months, we've been getting really bad gas mileage. We maintain our vehicle very well, so this was concerning. We put new tires, did a completed tune-up, etc., but this didn't help. About 4 months ago, our check engine light came on & the code said there was a part that needed replacing; the vent valve. We did that, and then 2 weeks later, the check engine light came on again for the same thing. And then, as we're pumping gas, the gas keep shutting off, as if we are topping it off, when it's actually empty. We were having a hard time just filling up our tank. We finally took the vehicle in to our local repair shop (whom we trust). The vent valve that was replaced was full of fuel. They are having to replace the canister. We are hoping this will fix the problem. If not, they said we'll need to replace the fuel tank, which is currently on a national back order. But I checked my VIN# & was told my particular vehicle isn't part of that recall. I love my little Escape, but we've had problem after problem with the fuel system for some reason, for the last 4 years. It's very frustrating & Ford just shrugs their shoulders at us now.
While driving to work, my car died twice. The first time, while approaching a stop light, the engine cut off. When I came to a stop; I put it in park to try and start it again, and it seemed to struggle when starting as if I were out of gas, but I had just filled up my tank that morning. The light turned green, and there was a stop sign about 500 yards away, and as soon as I was coming to a stop again; the engine dies. This time it took twice as long and several attempts to get it started again. Also, when I am sitting idle at a stop light or a stop sign, the rpms will drop very low and start to stall out. I am able to catch it and rev the engine to prevent it from stalling sometimes.
Vehicle had exited from freeway and was stopped on an exit ramp stop light. When gas was pushed to move vehicle from stopped position, the engine accelerated but the vehicle would not move forward. Initially, the wrench light appeared on dash and then later, this disappeared and the check engine light came on. Vehicle was taken to a nearby auto parts facility where a computer code evaluation was completed- this yielded the same code appearing 3 times: A problem involving the throttle actuator control system sensor. The technician stated that when the same problem code appears 3 times during the check, this accurately pin-points the problem.
The first incident occurred approximately 2months ago (April 2014) as I was driving on a state road (new circle rd in lexington ky)at around 60mph during my morning commute around 8am. The vehicle seemingly stalled but all the systems were fine (still had power steering, lights, radio, braking system etc) with the exception of the accelerator which didn't do anything when I put my foot on the gas. I was able to coast over to the side of the road turned the engine off, sat for about 5 mins & was able to continue on the road without further issue (the check engine light didn't even come back on). The most recent date was 06/07/14 with my family in the car as passengers. I was at a stoplight turning left when, as previously, the engine stalled as I was turning. Again, all systems registered and were working but when I put my foot on the gas nothing happened. Again I was luckily able to coast to the side of the road and turn off the engine. This time after waiting roughly 5 mins and turning the engine back on, nothing happened after I hit the accelerator. I turned the engine back off and waited an additional 5 mins. This time I was able to give the car gas and as my home was nearby was thankfully able to make it to my house. The check engine light however did not go off as it had previously. I took the car to my dealership on 06/09/14 and they confirmed that it was the throttle body.
This is the third incident in two days, I'm driving along when I take my foot of the gas pedal and coast, the engine dies, the dash shows the battery and oil light. You can still steer, but the car slows down drastically with the engine not running, I had someone almost rear end me, because I slowed down so much. All incidents were the same, but the first time it happened it was very scary because you didn't know what was happening and you didn't know what to do. The car will start back up if you park it or put it in neutral, but I was in the middle of an intersection the third time, stopped traffic cars were honking at me. This is a huge safety issue, taking it in tomorrow to get it fixed, should be a recall.
Entering I-85 going West at approx. 60mph. Approx 1/4 mile the car lost power as I was entering the freeway. Traffic was merging onto the freeway around me and I put on my blinker to get to the side of the freeway to call a tow truck. It was very dangerous. The repair shop told me it was a throttle body issue.
On Dec.31 at approximately 2 P.M. I was driving South on citrus ave. I was going 55 mph and my vehicle started losing speed. I moved to the side of the road. I turned off the ignition and when I restarted the car it ran as normal. Prior to that, on several occasions upon starting from a stop I had noticed faster acceleration than the amount of pressure I was applying to the gas pedal.
Speed from 70 to zero. First time on freeway again it happen many times pull over shutoff eng. Restart. Call Ford motor and dealer both say unless they could get the code from eng. Not one thing could be done.it happen again my auto repair shop I walked over there they got the code and I took it to repair shop they put on new throttle body it now runs good but is this part going to happen again.
For the past 8 months my Escape has been stalling while I am driving or at a stop light, and when I am at a complete stop the car moves forward without stepping on the gas pedal!!!
A D V E R T I S E M E N T S
- Hickory Hills, IL, USA