This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a recall notice from Ford safety recall - 16S41; NHTSA recall 16V-777 from Dec 2016 and I have called the dealership near me and have been told 3 times that the parts are on nationwide back order. Dealership is West herr Ford, ridge rd West rochester, NY 14626; this is not right
Reference to NHTSA safety recall 16V-777 I have been unable to get my car in for this recall. I have made two appointments with my local Ford dealer(hinesville, Georgia) and both have been cancelled. The say part/S are backordered and do not know when they will be available. Even though as of yet I am having no issues I feel unsafe riding in a car whose fuel system may leak and possible ignite. Not sure anything can be done but thought it was important to document my efforts just in case.
The contact owns a 2010 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the part was not yet available. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Ford Escape. The contact stated that NHTSA campaign number: 16V777000 (fuel system, gasoline) exceeded a reasonable amount of time for repair. The recall notification was received in January of 2018. The contact stated that the engine warning indicator remained illuminated. The contact took the vehicle to an independent mechanic where it was diagnosed that the engine indicator remained illuminated due to a fuel system failure. The contact called schicker Ford (3300 South kings highway boulevard, St louis, mo 63139, 314-664-4100) and was advised not to drive the vehicle. The dealer stated that parts were ordered, but were still on backorder. The vehicle was not repaired. The manufacturer was contacted and filed case number: Cas14252911. The VIN was not available. The approximate failure mileage was 100,000.
Air conditioning does not work and radiator fan running constantly and loudly sounding as if it will blow up. The air conditioning system parts have been replaced as have the radiator fan relay switch. The issues are re-occuring again. Ford dealerships claim they have no knowledge of this problem or of a fix, although there are many similar complaints online. Theses issues appear somehow to be related because when the rad fan is on high, soon after the air conditioning unit dumps the coolant. I just had a 5,000 mile oil change and inspection and the coolant was said to have been filthy, but it had just been replaced in early July 2017, when the air conditioning unit dumped it. The air conditioning is not working and the rad fan is running on high all the time.
- Springfield, OH, USA
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The contact owns a 2010 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called hassett Ford Lincoln Subaru of wantagh (3530 sunrise hwy, wantagh, NY 11793) and was informed that the parts were not available. The contact had not experienced a failure. The VIN was not available.
I have gotten a recall 16V-777, 16S41/NHTSA. I had taken my car in for oil and they checked the recall, they told me my test failed and would need to replace the parts. I had to take it back. So soon as I turned off my car after I left there. I had a problem restarting it. I called them and they told me to wait a few days, that there maybe air in the line. It had gotten worse. Went back in for repair. It was good for a few days and now I am having the same problem with it restarting. I went to a different Ford garage. They told me they won't touch it because a different garage did the work. At this point I have not been back to the garage that did the work yet. I was not having any problems before the repair was done. So the only problem I have is it when I am trying to start my Escape.
The contact owns a 2010 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Les stumpf Ford in appleton, Wisconsin (3030 West college ave, 54914) was made aware of the recall and stated that the parts were unavailable. The manufacturer was not notified. The contact smelled a fuel odor in and around the vehicle. The failure mileage was unknown. Parts distribution disconnect.
The contact owns a 2010 Ford Escape. While the vehicle was parked in the driveway, fuel was noticed leaking from underneath the front driver's side of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel line had deteriorated and needed to be replaced. The vehicle was repaired. The vehicle was not taken to a dealer. The manufacturer was made aware of the failure and referred the contact to NHTSA. The approximate failure mileage was 63,800.
The contact owns a 2010 Ford Escape. The contact received a recall notification for NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (jackson Ford in Decatur, Illinois) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Occurs at multiple gas stations: Refuel nozzle became jammed multiple times due to a new lip design several hoses had to be cut due inability to remove nozzle from vehicle fire department recent removal attempt using for for initial test resulted in sparks at the fuel cap, damage to fuel filler nozzle, and damage to Ford capless fuel filler neck discovered capless fuel system is not compatible with new opw gas nozzles (will catch and damage or destroy retractable internal plug) car now unable to seal fuel system, venting hydro-carbons as a result. Replacement of part with oem part will not resolve issue avoiding stations with opw nozzles will prevent issue. Fire department recommended filing this report for extreme safety concerns involving friction induced sparks at fuel filler neck
2010 Ford Escape was pulling out of a parking spot, foot off the accelerator, but vehicle proceeded to gain speed and go forward striking another vehicle. Unintended acceleration
The contact owns a 2010 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (bill talley Ford, 6280 mechanicsville turnpike, mechanicsville, va 23111 (800) 260-5082) was contacted several times and was unable to confirm when the parts would be available for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Consumer car is traded in updated 8/27/18
The contact owns a 2010 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline). The parts to do the repair were unavailable. The contact stated that the manufacture exceeded a reasonable amount of time for the recall repair. The contact called jones Ford (2410 ocean hwy w, shallotte, nc 28470 (910) 754-4341) and was informed that the parts were not available. The manufacturer stated that the parts were shipped to local dealers. The contact had not experienced a failure. Parts distribution disconnect.
Ford Escape recall..when I purchased this vehicle(used) in 2014..I immediately went online to see if there was any recall..there was..fuel flange part..I went to smith cairns Ford dealership in yonkers.they confirmed it was a recall..they said they were waiting for the part and Ford would send me a card when part became available...that was 3 years ago!!..I am comtemplating legal action but my lawyer said to contact NHTSA before we enter legal action.
NHTSA recall 16V777 & Ford Motor Company recall 16S41 were released in October of 2016. Why did we not receive a recall notice on this vehicle & now in October of 2017 we are having difficulty getting this repaired. Why are Ford dealerships not aware of this recall & do not have parts in stock" we took the vehicle to a Ford dealership & was told this is a brand new recall. One year later????" sounds very fishy to me. Someone in authority should look into this. We can not even park the vehicle in our garage due to the gas leak & smell.
Power steering assist fault light came on now I have no power steering, check fuel inlet light cover light keeps coming on, my transmission seems to lag alit and stuffers up hills and if I try to pass anyone
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- Hilton, NY, USA