This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Ford had recall 14S05 back in October of 2014. It was for the torque sensor on the steering column. If the part was already not working they had to replace the hardware. They said if it was not a software fix would do it. We had that done. Now 24K miles later the exact part has gone out and Ford is saying they will not replace it. I have to pay for it. That makes no sense. It went out on my back out of a driveway. If it had gone out while I was driving I would have wrecked. How can they not stand behind a recall like that" how is that possibly legal"
The contact owns a 2008 Ford Escape. The contact stated that the vehicle experienced a loss of power steering and the power steering warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module was defective and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14V284000 (steering) as a possible solution to the failure; however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was not provided.
I was driving and lost all power steering. Then a error message came on saying power steering sensor fault. I could have got into a crash and am really upset and feel like Ford should fix this.
The contact owns a 2008 Ford Escape. The contact was informed by the dealer that a power steering recall had been completed two years prior to the contact owning the vehicle. The contact stated that the steering wheel recently seized without warning. The contact applied force to the steering wheel, but it veered to the right and drove into a ditch. The contact had to restart the vehicle to correct the direction of the steering wheel. The dealer diagnosed that the power steering control module needed to be replaced. The manufacturer was notified of the failure and was aware of the recall repair, according to the dealer. The recall information was not provided. The approximate failure mileage was 149,000.
The contact owns a 2008 Ford Escape. While making a right turn, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn. The dealer diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle was previously repaired with a software update per NHTSA campaign number: 14V284000 (steering). Although the software update was performed, the failure still occurred. The failure mileage was 140,000.
- Lower Burrell, PA, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2008 Ford Escape. While driving 17 mph, the steering wheel seized without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 62,370. The consumer requested information pertaining to the investigation. The consumer stated the manufacturer would not honor the 14S05 recall.
The contact owns a 2008 Ford Escape. While driving 10 mph and making a left turn, the steering wheel violently shifted in the opposite direction without warning. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 144,000.
Power steering went out in the Escape. Only manual steering available. Took to dealer and the torque sensor has gone out on my Escape after the recall in 2014. Ford states since programming was done in with the original recall in 2014 the recall was complete eventhough part of the recall included the torque sensor.
My wife was driving on the expressway and the power steering stopped working which could have resulted in an accident. She took it to a Ford dealer which pulled the codes and replaced the torque sensor. My car was not part of the 14S05 recall so apparently the recall does not go far enough. I am a certified master mechanic and re-certifed master 5 times but could not help my wife while she was in another state visiting her mother. The NHTSA recall # is 14V284000. I contacted Ford customer relationship center and they offered no help. The car has 88,000 miles
The contact owns a 2008 Ford Escape. After parking the vehicle, the power steering malfunctioned and caused the steering wheel to become very difficult to turn. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. In 2014, the contact was informed that the vehicle was repaired per NHTSA campaign number: 14V284000 (steering). The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 195,000.
In 2014 the power steering assit fault was fixed on this car, do to a recall I bought the car in 2016 after 4 months I started the car up and the fault came back. I had no knowledge of recall when I bought car. Is this considered fixing the problem, or is it a still open recall? the car was sitting in the drive way when fault came up.
I was turning when I lost power steering and nearly crashed into other cars waiting at the intersection. I have a power steering assist failure light on. I previously had my car taken to the Ford dealership here in brighton Colorado after I received the recall notice several months prior in 2016. Cannot afford the price for repairs and feel Ford needs to fix this problem now.
The contact owns a 2008 Ford Escape. While driving various speeds, the steering wheel shook violently. The contact received a recall notification for NHTSA campaign number: 14V284000 (steering). The dealer reprogrammed the pscm and ic to the latest level, but the failure persisted the vehicle was taken to the dealer again where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 121,688. Updated 03/29/17lj consumer stated that they had repairs done by a different dealer and have had no incidents since. Consumer is looking for reimbursement.
Driving back from work on the street the car won't turn I got scare and stop the car right away until my husband picked it up is too dangerous... this is the recall number 14S05... but Ford refuses to fix
The contact owns a 2008 Ford Escape. While driving out of the garage, the power steering became difficult to turn. The contact was able to drive the vehicle to the dealer where it was diagnosed that the power steering shaft sensor failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 134,000. Updated 05/17/17
In May 2014 Ford issued recall #14S05 for steering issues. The recall was 'performed' on my car in Nov 2014, which consisted of a 15-20 software update. I'm currently experiencing the same steering issue and now have to replace the torque censor and Ford is refusing to honor/assist/acknowledge the problem is residual of the initial recall. I'm forced to pay out of pocket for what should be still considered a manufacturing defect. After over a million vehicles being recalled, how do they figure a software patch fixed the problem? why should I have to pay for this expense. Ford knows this is an issue with the vehicles and should have the decency to honor this repair at any time. Ford customer service states that the recall is over 12 months old and the software was updated and they no longer consider it an issue. Meanwhile, I'm currently stranded and will be out of almost $600 or more that I don't have! while driving home from a Ford dealership service who was not very helpful or concerned, I lost almost all steering and narrowly missed going off the side of 64 West afton mountain in Virginia. I'm missing work and stranded and will have to drain my account for a repair that is clearly a Ford defect. Highly disappointed in Ford customer service and business ethics. If/when I get rid of this Escape when funds allow, I will never consider a Ford again.
Loss of steering due to steering torque sensor failure which was under recall #14S05. Vehicle has lost steering capability 3 times in the last 3 months while making a slow turn.
When idling, steering wheel jerks and moves on its own and a clicking noise can be heard sometimes. Already had "recall" checked and no update was needed in 2014. Had no problems until over 100K miles.
The eas (electric assisted steering) made a loud noise before eventually failing & now there is no power steering which caused me to slid off icy road, driving 45mph, into ditch.
A D V E R T I S E M E N T S
- Broken Arrow, OK, USA