This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2008 Ford Escape. Consumer writes in regards to power steering assist safety recall. The consumer wanted to be included in a power steering assist recall. The vehicle's VIN was not included in any recall. The manufacturer refused to include the vehicle in the power steering assist recall.
There is a recall on this vehicle and when taken to a dealer in December of 2016 we were told that the steering sensor that was recalled was not reporting an error code and thus was not replaced. This month the power steering failed and we were told by another dealership that the recalled part had failed but because we had already taken the vehicle in for the recall, and even though the part had not been replaced we were not eligible for the replacement and it is costing us around $600 for the repair. I called Ford directly and was told that even though it was recalled we were not eligible since we had already taken it in. I believe it is unacceptable for Ford to not replace this recalled part. Just because we wanted to be careful and safe and took the vehicle in right away we are being penalized now that the part has failed. The steering failure is a huge safety issue and I find it incredible that Ford responded in this manner. We are getting the part replaced at our cost at pearson Ford in aberdeen, sd and I believe we should be reimbursed for this repair and Ford should change this dangerous policy before someone gets hurt.
My complaint is regarding Ford safety recall # 14S05. Loss of power steering due to torque sensor failure. Ford issued recall in July 2014. My vehicle was inspected in August 2014. Software was updated and torque sensor was found to be functioning and was not replaced. The recall pertained to loss of power. The vehicle would default to manual steering. I purchased my 2008 Ford Escape in Oct 2014 and was not aware of the recall. Ford says the recall was complete. I disagree and am filing this complaint.
We got suckered by Ford recall in 2014 when they sent out the letter and updated the software to fix the power steering issue. Which Ford [xxx] well knew would not fix the faulty torque sensor. So here we are March 17 2017. My girl friend, our little girl and me. On our way back to my parents house, a 4 hour drive. After traveling down I80 for 3 hours we exited onto a two lane highway. Not too long down this rural Iowa highway out steps a small doe. (female deer) I make a quick direction change and aplly the breaks quickly. The exact moment the power steering went out. Luckily for us I was driving and not my ol lady. As im almost certain she wouldn't have been able to get the vehicle corrected and kept on the road. This is ludacris that Ford has not been made to remedy this problem. They [xxx] well knew it was an issue with this faulty sensor when they came up with the scam recall in 2014. How could they be allowed to continue to let families drive with these ticking time bombs. How many childern need to die before something is done parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2008 Ford Escape. The contact stated that the vehicle experienced a loss of power steering as soon as the vehicle was operated. The contact stated that the power steering assist warning indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the torque sensor malfunctioned and needed to be replaced. The manufacturer was notified of the failure. The contact referenced NHTSA campaign number: 14V284000 (steering), but the VIN was not included in the recall. The failure mileage was approximately 148,000.
- Bowling Green, KY, USA
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Escape recall 14S05. While driving down route 40 in elkton Maryland, the steering locked up making if very difficult to drive/steer the truck. This occurred after receiving a recall letter and taking the truck to elkton Ford for the recall repair. We took the truck back to the dealer, let them know what happened and they said that Ford Motor Company would not let them repair. Note: They did not complete the repair as outlined in the recall letter.
The contact owns a 2008 Ford Escape. The contact stated that the vehicle had experienced a complete loss of steering. The vehicle was taken to the dealer where it was diagnosed that the torque sensor needed to be replaced. The vehicle was previously repaired under NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure. The failure mileage was approximately 80,000.
The contact owns a 2008 Ford Escape. While driving at an unknown speed, the steering wheel became difficult to maneuver without warning. The vehicle was taken to the dealer where it was diagnosed that the steering torque sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The failure mileage was 120,000.
Power steering went out. I was told by a dealer there was a recall. I brought it to dealer and they said the car did not qualify for the recall. After hours of phone calls to Ford, they said the recall had been done in 2014, prior to me owning it. The part is near impossible to find and the cost is quite pricey. I was led to believe this is a lifetime warranty. This is not safe to drive without power steering. Ford should stand by their recalls. Part #905-524 total cost: $565
A vibration in the steering wheel that is evident by a knocking sound. This occurs while the vehicle is mobile as well as in the stopped or idling position. There are are videos online at you tube showing evidence of this exact same malfunction in a 2008 Mercury mariner. An existing recall number of 14S05 is not valid on my vehicle, why not??
The contact owns a 2008 Ford Escape. While driving various speeds, the steering wheel became difficult to maneuver. The vehicle was taken to an independent mechanic where it was diagnosed that the electric steering column power assistance failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was not made aware of the failure. The approximate failure mileage was 95,111.
Ford won't honor recall 14S05 they did a software update and but now I need an entire power steering torque sensor replaced and they won't cover that. Other consumers have complained on line that Ford won't repair your steering after having your recall software done. A Ford Escape recall gotcha ' recall 14S05, Transport Canada... https://medium.com/@joewardpr/A-Ford-Escape-recall-gotcha-recall-14S05-Transport-Canada-201413-7F0D7ca0D84C Mar 17, 2015... Ford 'closed out' the recall after only updating software and won't pay for the... a facebook group exists entirely about Ford not 'honoring' recall #14S05....
The contact owns a 2008 Ford Escape. While making a right turn at 20 mph, the steering wheel became difficult to maneuver without warning. The contact stated that the failure occurred after the vehicle was inspected per NHTSA campaign number: 14V284000 (steering). The vehicle was taken to the dealer where it was diagnosed that the power steering assist system failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 125,000.
The contact owns a 2008 Ford Escape. While driving approximately 35 mph, the steering wheel inadvertently turned left. The contact coasted to the side of the road and disconnected the power steering fuse. The contact was able to drive the vehicle with no power steering to his residence. The vehicle was taken to the dealer where it was diagnosed that the torque sensor failed and needed to be replaced. The vehicle was repaired. While leaving the dealer, the failure recurred. The technician advised the contact that the steering column failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was made aware of the failure. The approximate failure mileage was 165,000.
The contact owns a 2008 Ford Escape. The contact received a recall notice for the steering. The vehicle was taken to a dealer for a software update prior to experiencing a failure. While driving, the contact felt a strong vibration from the steering wheel. The eps warning indicator flashed and the steering wheel was extremely difficult to turn. The vehicle was unable to be driven due to the failure. The vehicle was towed to the dealer where it was diagnosed that the torque sensor failed and needed to be replaced. The manufacturer was notified of the failure and refused to provide the remedy in the recall indicating that they had provided a software update prior to the failure. The recall details were not provided. The failure mileage was not available.
On March 11, 2017 when I got into my vehicle to drive it; the power steering did not work. I slowly drove it to the nearest Ford garage who charged me to inspect it and said it needed a new steering column, cost $1400+ and was under a recall but the recall was no longer available.
The electronic power steering has malfunctioned. The steering wheel moves on its on while the vechile is started. The steering wheel is hard to turn while in "drive" or in "reverse". while driving from work, I experienced the steering wheel locking and was not able to turn the wheel at all. After turning the vehicle off, then back on, the electric steering started to work again but only for a short period of time.
The contact owns a 2008 Ford Escape. While driving 25 mph, the vehicle violently shook and the power steering became very difficult to maneuver the steering warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 156,717. Updated 06/29/17
I recently experienced power steering issues with my 2008 Ford Escape. I take very good care of my vehicle. I have never been in any accidents in this vehicle or had any mechanical issues. The steering wheel began shaking while driving it home on Friday and became increasingly harder to steer. When this happened I was driving about 15mph in town. I parked it right away. The next day I was unable to turn the wheel at all. The vehicle starts but is completely unable to be driven. After researching more on this issue, I found that there was a recall on 2008 Ford Escapes for this same issue. When I called the dealership and explained what had happened, they had me give them my VIN number. They then informed me that my specific vehicle did not qualify for recall repairs and the recall only applies to vehicles with a specific VIN number. I wanted to reach out and see if there is anything I can do to get this resolved considering this is a mechanical issue out of my control and may be a manufacturing error. Thank you for your assistance with this issue. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
My husband was driving when power steering went out, he was turning left on to main road out of our subdivision, had to slam on brakes to avoid hitting cinder block wall, could of easily been killed. Thankfully was going slow.
A D V E R T I S E M E N T S
- Charleston, WV, USA