This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I literally financed a 2019 Ford Edge with 88k miles on [XXX] from SUTTON FORD in Matteson IL. I didn-??t even have the car 5 hours and the transmission started having serious shifting issues and almost caused me to get in a crack with my son in the car. Took it back to SUTTON FORD and they are telling me the transmission is bad and needs to be replaced. I think this is a problem considering how long I-??ve had them vehicle and it is a safety concern that needs to be addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The vehicle is a 2019 Ford Edge AWD. At 39,500 miles white smoke comes out of tailpipe, engine coolant quickly disappears, engine runs rough and check engine comes on. At this point the vehicle is undrivable and won-??t respond to gas pedal inputs. Appears to be a known engine issue; however, dealer says it-??s an exhaust gas recirculation pump and parts needing replacement, with approximate cost of $2000. This is a premature failure of an engine and may cause a safety concern if driving at highway speeds. Vehicle is out of 5 year warranty with 4/2019 build date.
Vehicle has bad shifting and LURCHES AT STOPS Transmission. Torque converter, oil cooler all need replaced Problem has been confirmed by both a independent service center and dealership Inspected by dealership Took for inspection because of issue. Ford has informed me there is not a recall on this vehicle and warranty expired in Mar 24, Vehicle has 43, 715 miles and I am being told I have to foot the $7,876.36 repair bill. There is a Ford Technical Service Bulletin - 21-2081 but they say this does not apply to this vehicle.
My 2019 Ford Edge SEL is having transmission issues that ford knows about, as many customers have the same issue starting between 37K to 60K miles. The transmission is jerky between 1st to 2nd, 2nd to 3rd, and 3rd to 4th gear. It starts from 15mph to 40 mph. No check engine light comes on. Sometimes it doesn't want to shift into the next gear briefly and I don't drive the vehicle hard at all. Vehicle has been taken to Ford for them to say that it needs a software update and possibly a torque converter to be replaced. i have 54K miles on the vehicle and I purchased it used in August of 2022 with 41K miles on it because of the inventory shortage.
Vehicle began shuddering when accelerating from approx. 20 mph to 50 mph several months ago. It was not always consistent at first, but steadily began worsening. Firestone was unable to diagnose. We though maybe dirty fuel system, but fuel injector cleaner made no difference. Took it to Ford dealer and diagnosed as failing torque converter. Upon further research determined that Ford had issued recalls for other models and years but not ours for this part, but I found numerous reports in discussion forums online of this same part failing in our year and model. Part is currently backordered with no ETA and fortunately we have 1 month and approx. 2000 mi remaining of powertrain warranty so it will be covered. However, Ford cannot provide ETA on the part and I have concerns of manufacturing quality for the replacement part we are awaiting as well as concerns for other drivers with the same vehicle. I called Ford customer service and they advised to submit a report to NHTSA and the only way for me to formally submit a complaint directly to Ford is by snail mail to a PO Box. So, I'm submitting this report in hopes an investigation will be opened about this issue and pressure will be applied to Ford to boost inventory of this critical part and begin a recall process.
- Midlothian, VA, USA
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Vehicle began shuddering and losing power while driving. Issues are related to automatic transmission gear shifts. Gears seem to be slipping or not shifting correctly. Tachometer is revving without acceleration at times. Check engine and ford app errors indicate powertrain issue. When slowing down, car randomly acted as if the brake had been pushed hard. If I had not been on a road without other vehicles, a crash would have been likely. Car has been taken to local dealer, who had not yet diagnosed, but has already indicated this is a common issue with 2019 edges and will likely be an expensive fix.
I purchased a 2019 Ford Edge (ecoboost) with 49,000 miles. At approximately 55,000 miles the transmission began shifting erratically, cause the vehicle to lurch and then arbitrarily stop. I had the transmission fluid drained and replaced and the transmission performance appeared to improve for approximately 6,000 miles. The erratic shifting, lurching and stopping returned. This behavior placed myself and my passengers at extreme risk as the arbitrary changes in speed (and stopping) would occur without notice, while driving in traffic. I brought the car to my mechanic (who is a recently retired Ford service manager). He was able to confirm the problem and directed me to a transmission mechanic with expertise in Ford transmissions. He inspected the transmission and confirmed several defective components in the transmission. He further indicated that after-market upgraded parts have been produced as a result of the prevalence of this issue. The mechanic indicated that the transmission must be rebuilt. No warning lamps were present until the vehicle went into a constant state of erratic shifting, lurching and stopping.
The transmission when slowing down when it down shifts it Jumps so hard fells like engine is going to jump out of hood after this happens it like it is stuck in a higher gear so trans slips then hits real hard have to stop super early to avoid car from rear ending car in front of you
Bought the vehicle used in July 2022 with around 80,000 miles. After 2 weeks of owning, vehicle started to shift weird and didn't seem to be driving normal. No warning or codes popped up but called dealership to see if they knew what was going on. Took it in and had them hook it up to their systems and still had no codes. Then after test driving, said that it was the torque converter. They replaced it and the vehicle seemed to drive fine until about 11 or 10 months later. The vehicle started to have similar issues but worse. Misfiring when driving in traffic, transmission seemed like it was skipping gears, was worried it was going to shut off and I was going to loose power steering when on the interstate one time. Called the dealership and was told they couldn't do anything unless I paid at this point. Took it to a small transmission shop and had them check it out. The flushed the whole transmission and said they fluid was terrible and their was metal scapes in the fluid as well. Told me it was best to get rid of it but I still owed too much money on it to do anything. Now a year later, I am back to the same issues. Transmission is causing problems, not shifting into gears properly, shifting very hard, jerking when shifting. Scared to drive it in traffic incase it breaks down or completely blows the transmission. I have found a Ford Forum with over 80 other individuals who are having the same issues and begging Ford to do something about this.
Failing torque converter and valve body at approx. 91,000 miles and just under 5 years old. When accelerating (at any speed), the vehicle chugs and struggles to speed up. No warning lights or check engine lights came on. Ford initially diagnosed the problem and wanted to replace JUST the torque converter and valve body. Upon bringing it to dedicated transmission shop it was confirmed the torque converter and valve body are failing. It is not yet confirmed if there is any other work needed as they are checking if Ford will even sell them parts to fix the issue. I was told this has become a known and common occurrence with this specific model of transmission, and there is not even a full remedy of the issue with repair, as they won't replace any other parts in the transmission when the torque converter and valve body are replaced - leading to repeat repairs of the same transmission.
Transmission is acting up. Erratic shifts. Car stumbles as accelerating. Seems to be a lot of complaints about this. Only fix is a new transmission for a considerable amount of money.
The contact owns a 2019 Ford Edge. The contact stated while driving 60 MPH, the vehicle made an abnormal sound and shuddered. The check engine warning light was illuminated. Additionally, the contact stated while attempting to pull into a parking spot, the vehicle failed to respond while shifting into reverse(R) and into drive(D). The contact stated that after turning off and restarting the vehicle several times, the vehicle jolted while responding. The contact stated that the vehicle later failed to start. The vehicle was towed to the dealer, where the battery was replaced, and the vehicle restarted; however, the dealer informed the contact that the transmission failure persisted. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 118,412.
The car jerks forward. When gas is initially applied nothing happens then jerks. The car is dangerous when turning while traffic is traveling towards you. It doesn't engage immediately and I'm afraid of going right in front of car. No date specific. It happens at 0 to 40mph
The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle sputtered and almost stalled. There were no warning lights illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the torque converter, valve body, and pump had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 85,000.
The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle downshifted without a warning light illuminated. The contact was able to restart the vehicle; however, the failure recurred. The vehicle was taken to the dealer where the vehicle was diagnosed, and it was determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, a case was opened, and the contact was referred to the NHSTA Hotline for assistance. The failure mileage was approximately 62,000.
The ford dealer states the problem is in the slip clutch converter. As I begin driving the vehicle it slips, perks, tac goes up and down, engages and is engages up and down constantly. It never throws a code on this and it is a danger for fear of it quitting in the middle of the hwy. The jerking, slipping, kicking out of and into gear constantly. With no code being thrown on it. It shows no recalls on our car but others it dies. Ford wants us to pay $3,400 dollars to fix it when it is a manufacturers problem. We don't have that kind of money. As I read the 296 complaints on the ford edge they are about the same problem and this issue needs to be addressed and paid for by ford. It affects the gas mileage also. It is available for jnspection.All maintenance has been done on vehicle when needed. It affects me, my passengers and other people around me because it can cause pile up and hurt lot of people. The problem has been reproduced at ford. No warning lamps, messages or other symptoms of the problem prior to the failure and it first started about 8 months ago. Was reported to Ford for the problem and nothing was done about it. It was brought into the Ford Dealership and they confirmed it was the clutch slip converter is what it was. Never heard of such. It is getting worse and worse With the slipping and perking and things. What do we do. Ford needs to stand behind their product as I have been a Ford man all my life and now this. I am thinking long and hard about going to chevy.
The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated when the vehicle was started, the transmission was bucking. The contact stated that the failure was present when the vehicle was purchased. The contact stated in 2020, an unknown recall repair was completed for the Power Train; however, the failure persisted. The vehicle was taken to the dealer; however, there were no fault codes displayed. The contact was informed that if there were no fault codes displayed, the vehicle could not be properly diagnosed. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 1,000.
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 113,000.
A D V E R T I S E M E N T S
- Park Forest, IL, USA