This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Edge. The contact stated while driving on several occasions at various speeds, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the engine block needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 53,869.
Took the 2017 Ford Edge for regular service, oil change, etc. Noticed the engine light on the dash panel came on. Independent Mechanic informed me that there was a leak of coolant into Cyl #3 of the engine. Recommended that we take the car to a dealership as it has only 49,689 miles on it. Vehicle is running fine at the time, no smoke or loss of coolant. Drove to the dealership the same day and they confirmed that there has been a service bulletin issued on the vehicle's engine due to coolant leaking into the cylinders, causing engine failure. Waiting for dealership to have an open service bay to use to find the exact problem.
The contact owns a 2017 Ford Edge. The contact stated the vehicle failed to start with the check engine warning light illuminated. The contact stated that after starting the vehicle, she saw white smoke coming from the rear of the vehicle with an abnormal burning anti-freeze odor inside of the vehicle. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
The contact's son owns a 2017 Ford Edge. The contact stated while his son was driving 50-60 MPH and depressing the accelerator pedal, the vehicle failed to respond. The contact's son veered to the side of the road. An unknown warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that there was coolant intrusion in cylinder #4, and that the failure was related to TSB Number: 19-2208. The vehicle was then towed to the dealer, where the same assessment was made, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
Service order: dated 08/07/23 Engine light on and and off several times Check codes: found p301 and p316 as well as coolant intrusion in cylinder #1 lost psi of pressure on the coolant system in 10 minutes. Needs long block Conclusion by tech: needs a new engine costing over $9000. The cost for computer test $240 This was after spending $661.97 for a fuel vapour Sep installed. Don-??t know if needed or not.
- Leawood, KS, USA
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Check Engine light came on and I scheduled an appointment at an independent repair shop. Before the appointment date, the engine gave an overheat warning. The system was low on coolant (filled about 3/4 of a gallon). A day before the appointment it overheated again and this time was able to fill another 1/4 gallon. Independent repair shop diagnosed and could not find any signs of exterior coolant leaks. The check engine light was due to cylinder misfiring, and the shop believes that the coolant is leaking into the cylinder and burning off as they witnessed white smoke from the tailpipe. They referenced Technical Services Bulletin #22-2229 as a known problem with the only fix as replacing the engine long block. Contacted Ford and they said that they wouldn't help me as my car is 9,000 miles over the warranty period. There is no way to tell when this issue will render the car inoperable and possibly strand my family somewhere or worse cause the system to shut down at freeway speeds.
Vehicle was idling rough and not able to accelerate. Vehicle was overheating consuming coolant. After 2 weeks a check engine light came on. Dealer inspected and found coolant intrusion on 2 cylinders. Design flaw known by Ford.
The car overheated due to a known engine defect which allowed the coolant to leak into the engine block. The car now needs a whole new engine. This is what the Ford Dealer gave me. This service bulletin is dated June of 2022 TECHNICAL SERVICE BULLETIN 22-2229 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL This bulletin supersedes 22-2133. Model: Ford 2015-2018 Edge
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that an engine cylinder was misfiring. The mechanic replaced the cylinder; however, the failure reoccurred. Additionally, the contact stated while driving 65-70 MPH, the vehicle made abnormal beeping sounds and decelerated unintendedly to 35 MPH. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic, where the contact was informed that there was no coolant in the vehicle. The mechanic added coolant in the vehicle to determine whether coolant was leaking. The vehicle was not repaired and was returned to the contact. The contact stated that the failure recurred while driving. The contact veered to the side of the road and turned off the vehicle for 5 minutes. The contact restarted the vehicle and drove to the nearest independent mechanic, where it was diagnosed that coolant was leaking into the head gasket and the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The contact related the failure to TSB Number: 22-2133. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 45,500.
2017 Ford Edge- 60,443 miles.Engine-check engine light came on 3 separate times. Had inspected each time- result was the same- " misfire in cylinder 2" light would go off- car running as usual. Then while driving on the freeway apx 70 mph the warning lights came on that the engine was overheating. This was a very dangerous situation. Immediately took the next exit and pulled into gas station. Five minutes later was able to drive 10 minutes to my home with no incident. The next morning, could not even drive 5 minutes out of my neighborhood before it happened again except this time warnings also included that the car was going into power saving mode. Immediately turned around and took it back home. This problem has been both reproduced and confirmed by both a certified repair shop and a Ford Dealership who both determined that coolant is leaking into cylinder 2 causing the problem. Ford is aware of this and has issued multiple service bulletins regarding this situation but will not put a recall out for this. This is a serious problem.
I bought the car in July 2022 with 62,000 miles for my daughter. The car now has 65,000 miles on it as she only drives back and forth to school. Check engine light came on a month ago then 2 weeks later it overheated with coolant light coming on. It took over a month to get in to the dealership to look at the car. Today they looked at it and told me the coolant had an leaked into the engine due to an engine defect so I would need a new long block engine that will cost about 8,000 to repair. Of course it-??s not under warranty and even thigh Ford knows it-??s an engine defect and fixed the issue in the replacement they will not cover the charges. They recalled the 1.6 engine but not the 2.0 so now I have to pay for a new engine for a car I just bought for 23,000 a year ago. I was also told even if they do a recall I may not be reimbursed for the cost of the new engine. I am absolutely appalled that a car with 65,000 miles requires a new engine, this is Ford design issue and they are not taking any responsibility. I see there is a class action lawsuit against them for this issue. We are a Ford family owning 3 of them but after this experience I am trading them all in and will never buy a Ford again. All they have to do is the right thing but instead they won-??t do it. There is a service bulletin for this exact issue. The dealership is very kind but nothing they can do to help.
So the car has a code p0302 coolant is leaking in cylinder #2 which is causing the car to run rough and overheat because of coolant loss and from what I understand can eventually cause a engine fire I-??ve taken it to a shop to find this out but it hasn-??t been inspected by the manufacturer police or insurance representatives the check engine light has been intermittently coming on and going back off until one day it just stayed
In June our 2017 Ford Edge's check engine light came on. We took it to our mechanic who told us it would need a new engine block due to leaking coolant, but that they don't do that. He told us there is a TSB out and advised us to take it to the dealership. We took it to West Hills Ford in Bremerton on July 15 and they confirmed it has the known defect and that it does need a new engine due to the coolant intrusion. For reference, my car has less than 30,000 miles on it, but it is past the 5 year mark that Ford will cover. West Hills Ford has had our car for 3 weeks without working on it because we are trying to get our extended warranty to help cover the cost of a new engine. We are lucky that we dropped it off when we did because we have read about this known issue causing smoke, and even the car catching on fire!
Check engine light appeared at approximately 59,000 miles. ( just out of warranty as iIwas over the 5 years (expired March 28 2023) but under the 60,000miles. Was able to get an appt at a local dealer at 59483 miles, they did not diagnose issue, as they needed more time, set up another appt 2 weeks later and was told a new engine is needed due to coolant leaking into the engine block. Was told this is a known issue and FORD has since redesigned. Estimated cost to repair of $7000, and first available appt is 12 weeks out I have been told that the car could just stop at some point. Have read on line that major concerns with driving it, if coolant is low, could cause an engine fire. Reached out to FORD Customer Care and after much prompting was told only provide 30-40% assistance. Mind you had this happened prior to March 28 it would have been covered, Great car until now. Do not buy a used 2017 Edge.
The contact owns a 2017 Ford Edge. The contact stated while his daughter was driving 77 MPH, the vehicle started to lose motive power. The driver stated the high-temperature gauge, and the check engine warning light was illuminated. The driver was able to park on the side of the road and called the contact to add a gallon and a half of anti-freeze to the coolant reservoir. The contact drove the vehicle back to the residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was 54,361.
According to Ford dealership, the coolant has leaked in to the engine and Ford knows about thr problem. My car is out of warranty and thr only assistance for is offering is 40% of the 8000 to replace the parts.
1. The component that failed/malfunctioned was the engine, specific to the coolant spilling into cylinder 3 due to the known design flaw of the 2.0 Eco-boost engine. Is it available upon request for inspection. 2. Regarding safety, upon start, the engine was sputtering (misfiring) and would continue, intermittently throughout the drive. White smoke was emitted through both exhaust pipes. The coolant was running low consistently, would have to refill. 3. The problem has been confirmed at a local repair shop and it's currently at a dealership and has been confirmed to have the misfire/coolant issue. Diagnosis: New Motor/Engine - thousands of dollars! Unacceptable! 4. The vehicle has been inspected by mechanics (repair shop and certified Ford mechanic) 5. Yes. The check engine light came on, the code was P03003 (cylinder 3). This code first appeared on a trip, replaced ignition coil and spark plug, and still the issue persisted.
My 2017 Ford Edge has a 4 cylinder EcoBoost Engine. My vehicle warning light came on or about June 20, 2023. I took it to a local mechanic. He advised that it was low on engine coolant, so he refilled it and advised that this type of engine has a known problem with coolant leaks. I next took the vehicle to Sunbelt Ford in Sylvester, GA. The dealership advised that there was nothing wrong with my vehicle. On or about July 24, 2023 I started my vehicle and heavy smoke emitted from the engine and the exhaust. The check engine warning light also came on. I turned off the vehicle and had a local mechanic inspect it. The mechanic advised that I had experienced catastrophic engine failure, and was fortunate that I was not driving at the time. I soon found out that Ford is involved in numerous lawsuits and complaints regarding this exact issue with this exact engine. It-??s wildly unethical and dangerous that Ford has not advised all owners of the known problems with this engine. Additionally, I-??m 73 years old living on Social Security. It-??s $6500 to replace my defective engine as quoted by Robert Hutson Ford in Moultrie, GA.
Vehicle vibration and not switching into next gear. Engine light flashes when this is happening. When not flashing engine light stays on.it is scary that it is going to quit in traffic.
The contact owns a 2017 Ford Edge. The contact stated while driving 60 MPH, the engine coolant temperature low warning light was illuminated, and the air conditioning became inoperable. The contact took the vehicle to an independent mechanic and was informed that coolant was found in the cylinder and the engine needed to be replaced. The vehicle was not repaired. The contact called the local dealer and associated the failure with TBS: 22-2229. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 68,793.
A D V E R T I S E M E N T S
- Burlington, NC, USA