This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle began to idle roughly upon cold start, after a few minutes it would idle normally. After a few weeks the check engine light came on. Took to dealer for diagnosis and repair. Was told that the engine needed to be replaced. They said it will take several weeks before they receive a new engine. We were not offered a loaner vehicle, we had to ask for a loaner vehicle. Our vehicle has approximately 28,000 miles. After doing some research online, apparently this has been a known problem with this model vehicle. The problem appears to be a coolant leak into the engine cylinder. There are many complaints from owners of this same problem. Most people have been made to pay thousands of dollars for this engine replacement. We have an extended warranty and, so far, have not been told we will be financially responsible for our repair. Ford has not recognized this as an issue that should be categorized as a recall, thus leaving people with a large repair bill. The engine design obviously have a defect that should necessitate a formal recall.
Coolant leakage in cylinder #2..was told need new long block....new engine...not covered under extended warrenty due to the fact failing part is not a lubercated part....isn't an engine lubercated?
The engine starts rough but clears and the vehicle uses some radiator fluid. We took it to have it checked out and the dealer told us we need a new engine. Ford has a technical service bulletin out for this issue but because we are over on the mileage they will not cover anything. We now have a 3 year old vehicle that is basically worth nothing. I called Ford Motor Company and they will not even admit that they have a problem with this defective engine. The dealer told us that the new motors have the defect corrected. I feel Ford should stand behind a defective engine but they won't until the government tells them to.
Turned vehicle on from stationary position, check engine light came on, vehicle sputtering to stay on. Diagnosed with cylinder 1 misfire an undetermined amount of times. Took vehicle to local dealership. Dealership reported that anti-freeze was leaking into the engine and the engine needed to be replaced. Replaced engine under warranty at 75,000 miles. Picked up vehicle from dealership, while driving vehicle cut off at 60 miles an hour and then turned back on. Vehicle back at dealer by tow truck (11/3/2020).
I was turning left from a stop sign across two lanes of oncoming traffic. When I was clear I pressed the gas and the vehicle began to move. Prior to clearing the two lanes of oncoming traffic, the vehicle stalled and would not restart. This left me sitting in the middle of oncoming traffic and unable to get out of the way. I was not hit thankfully but this could be a serious issue in another situation. This has happened multiple times with the car stalling but this is the first time where the situation left me in danger. This stalling is due to a misfiring cylinder because engine coolant is leaking into the engine. Ford has stated that the long block needs to be replaced and that it would cost approximately $9,000. As the problem occurred right after the 60,000 mile warranty ended, they refuse to be held accountable despite the issue being a manufacturing defect. Sooner or later someone will be hurt or possibly killed because of this issue. Is it going to take someone dying to get a justifiable recall issued for this problem?
- Tampa, FL, USA
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After having the vehicle for just over a year, with 61K miles, my check engine light came on and I am being told that I need a new engine. I was told that the engine coolant is leaking into the engine and that the only remedy is to replace the engine. This is not a wear and tear issue but after searching online have found that it is a wide spread issue people are having with this model. Ford has said that there is nothing they can do about it until a recall is issued with my vehicle being 1K miles out of warranty. Others have stated that Ford service has admitted they have had a lot of complaint and repairs for the same issue. I am unable to pay for a new engine and my families safety is at risk. Https://www.cargurus.com/cars/discussion-T69477_ds1054339
When turning the car on, the check engine light came on. The car idled rough and failed to accelerate properly. Took the car to a mechanic and the code was for a misfire in cylinder 2. mechanic changed spark plugs and cleared the code. A couple of weeks later the same thing occurred. I took the car back to the mechanic and was told the coolant was leaking into the engine and that the long block needed to be replaced. This occurred at approximately 64,000 miles. With this problem, the vehicle is unsafe to drive. The acceleration doesn't feel right and the car shakes. This problem is clearly a defect in the design of the vehicle. Ford needs to look at the situation and do the right thing. The Ford Edge is not a safe vehicle with this problem and it is clearly a defect in design.
2017 Ford Edge with the 2.0L engine failed at 73,143 miles due to coolant in the cylinders. Original code was a P0301 for miss in cylinder number one. Replaced plugs and coils with oe from dealer and problem persisted. Check engine light on and engine vibration occurred while running at idle. There was no smoke ever from the exhaust. Took the vehicle to the Ford dealer and they noted low coolant even though there was never an overheat issue, check engine light or code stored. Dealer referenced tsb 19-2346 and said engine would have to be replaced and since there was no recall Ford would assume zero cost. Still owing money on the car there was no other option other than replace the engine at a cost of $7000. Given what appears to be the frequency of this specific failure coupled with the wide range of miles when it occurs Ford should step up and at least partner with owners to help with the cost of engine replacement. This issue could cause the vehicle to stall which could lead to an accident or fatality depending upon when the engine stalled or went into limp mode.
Engine needs replaced due to leaking coolant. Apparently this is a known problem by Ford. Lots of complaints online and service department has a know problem.
The contact owns a 2017 Ford Edge. The contact stated while the vehicle was idling, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the contact was informed that there was a coolant failure, cylinder number 2, and that the engine needed to be replaced. The contact called orleans Ford (1405 S main St, medina, NY 14103, (585) 798-4316) however, the vehicle was not diagnosed nor repaired. The manufacturer was contacted and informed the contact that the vehicle was not covered under warranty. The failure mileage was 87,000.
2017 Ford Edge with 65,000 miles. Engine light came on for a day and then went off for about a week until it appeared again. Car started rough for about 2 days( like a cold morning) and then ran fine. Battery failed, during replacement turned car on to make sure battery working fine and white smoke poured out of exhaust pipe.had car towed to my auto repair shop. Cylinder #2 failure. Coolant leaked into engine. Engine has to be replaced. It's a 2L engine. Ford has no recall for this issue but has had a multitude of problems with this. The Edge was my first Ford car, terribly disappointing and now I am expected to pay out of pocket for the new engine which will run about $8K-$9K. Ford needs to step up soon.
The contact owns a 2017 Ford Edge. The contact stated that while driving, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that the engine coil pack on cylinder #2 was defective and needed to be replaced. The vehicle was repaired however, the check engine light illuminated. The vehicle was taken to the local dealer schicker Ford located at 3300 S kingshighway blvd, St. Louis, mo 63139, who diagnosed that the engine long block was defective and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 63,000.
My vehicle is a 2017 with 87,000 miles. Check engine light came on, cylinder #2 misfiring, Ford said I am experiencing a similar issue they are having with these motors where there are hairline cracks in the long block leaking coolant into the combustion chamber and that I will need a new engine. Ford is saying it is only a bulletin and not a recall so I am having to pay for a new motor out of pocket for a design flaw in the engine. I am a recent college grad and was not expecting to pay $9,000 for a new motor on a relatively new vehicle on top of my student debt. I expected a few more reliable years with this vehicle and cannot risk having the engine go out while driving so I will have to try and get another vehicle since their is no recall for this known issue that they've redesigned the newer motors to account for this.
Coolant has leaked into the engine and destroyed it. The brake fluid is completely gone from the brakes. Both of these have caused a safety hazard that could have caused death in multiple peopl.
Purchased this vehicle used on July 20, 2020 with 46,054 miles. On August 3, 2020, check engine light illuminated, P0303 cylinder 3 misfire detected. Had ignition coil and plug replaced on August 6, 2020, mileage out, 46,315. On August 16, 2020 at 46,530 miles, same code came up, dealer performed a software update on the ECU on August 20, 2020. On September 18, check engine light again, same P0303 code at 46,900 miles. Dealer now states that I need a whole new engine. This is the 2.0L engine where many people are having the same issue, coolant seeping into the cylinder(s).
Check engine light came on at 41200 miles. Computer says P0303 misfire. Car idles in park. Drives hard. Known problem with the 2017 Ford Edge apparently many complaints online. Luckily my car is still under warranty, and they've agreed to cover the full cost of an engine replacement. Others not wo lucky. Ford knows this is an issue and charging 10 grand to repair when its really at no fault of the consumers own. Im scared to even get my car back if this will happen again and again after my warranty is up. Ford really should correct this know issue on all 2017 Edges where coolant is leaking into the pistons causing misfire before someone gets hurt.
The check engine light came on. Took the car to our local Ford dealership and they informed me that the second cylinder is misfiring due to coolant leaking into the cylinder. They have told me the engine needs to be replaced using a new long block at 103,002 miles.
My service engine light came on and off. Reading cylinder 2 misfiring. Replace plugs and ignition coils received same error. Engine started running rougher and white smoke started coming from exhaust. Vehicle overheated in the middle if the freeway with my children inside. I filled the coolant and next day it was empty again. Engine light came on again. I took it to the dealership for diagnostic. Coolant leaking into cylinder 2. engine has to be replaced. Happened before 60,000 miles but because I took it after 60,000 miles warranty was out.
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- Jeannette, PA, USA