This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On way to beach on 6/6/2021 the check engine light came on and warning that car may be overheating came on, pulled to side of road until car cooled down. It ran hot but was full of coolant and not leaking. Took to to Moyer Ford in Foley, Al on 6/7/2021 with 65243 miles on car and was told would need new engine for this 2017 Ford Edge with less than 70,000 miles in it. Spent $5,500 for a new engine on a vehicle with less than $70,000 and 4 years old.
Coolant leaking into engine. Check engine light came on 07/11/2021. Took vehicle to local auto store for diagnostic test. Was told a mid ire in cylinder 2. Took vehicle to neighborhood auto shop on 07/12. Mechanic said it was the same issue to take it to the dealership due to the warranty. Brought my vehicle to dealership on 07/13. On the way to the dealership my vehicle died out on the expressway. After 6 hours of waiting, was told did not know what was causing the problem but needed to keep it. Was not provided another vehicle. I had to come out of pocket for a rental. Called on 7/20 and was told it might be my transmission and low engine coolant. Called again on 07/23, was told it was the battery. I called on 7/26 was told I need a new engine. There are complaints about this issue. Ford motor company knows about the issue. This issue with the vehicle could has caused serious injury or death to me or my family. The lack of communication is horrible.
Vehicle began exhibiting a loud rattle from the engine at idle. Took vehicle to dealer and they identified it as a cracked flex plate (flexplate). While vehicle was still drivable at the time, the flex plate had the potential to fully fail at any time, which would cause power loss to the wheels. Vehicle has 62000 miles, just outside of power train warranty, and expected to cost $5000 to $10000 to repair.
The engine of my 2017 Ford Edge began to misfire intermittently in 2019. When it was finally able to be diagnosed in 2020, it was determined fuel had escaped around a spark plug. The spark plugs were replaced. Approximately one year later, the issue began again. Upon further inspection, it was found that a head gasket had gone bad. While there is not definite evidence of a coolant leak, it is suspected a leak may have initiated the issue. Research has also indicated the engine block is most likely cracked. While driving, the engine would often lull and stop accelerating. This happened several times as I attempted to drive down the interstate, being forced to exit the highway due to not being able to move with the speed of traffic. After the first repair of the spark plugs, the car seemed to drive fine, however, they shouldn't have gone bad within a year of install indicating a much larger issue. The car is unable to be driven. Even with replacing the head gasket, I do not feel the car would be safe with a cracked engine block. Nor should the motor have gone bad this soon.
- Wichita, KS, USA
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The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact was able to continue driving to her destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The contact also took the vehicle to an independent mechanic and was also informed that the engine needed to be replaced. The vehicle was taken back to the local dealer and the engine was replaced. The manufacturer was informed of the failure. The failure mileage was approximately 69,000. The consumer stated she was told not to drive the vehicle anymore due to the fact the engine might freeze up and spent $5400 to have the engine repaired.
Service Code P0302 and P0316 indicating Cylinder #2 malfunction/misfiring---2017 FORD Edge SE FWD 2.0L EcoBoost. Check engine light came on at 59,995 miles, Sunday, March 28, 2021. Thus far, no one in danger. But some of the symptoms of this inherent, internal engine, failure code make the operation of the vehicle dangerous. The vehicle may stop abruptly or stall out. Occasionally, engine runs rough, shakes with hesitations and jerks with acceleration. 06/18/2021 inspected at Pinnacle FORD in Nicholasville, Ky. "Allowed engine to reach operation temperature and pressurized for 5 hours, 8 PSI drop in pressure. Removed spark plug and used borescope to verify coolant intrusion in the cylinder. Customer given estimate for long block rebuild". The engine light came on & off (more often) for the next 4 weeks or so after 3/29/2021. I stopped by the dealer on Monday, 3/29 to get appointment.They were 2 1/2 weeks out booking appointments.Approximately 3 weeks passed without definite symptoms or smell, engine light off & on.Had a friend mechanic look at hoses and the like, without finding any leakage, smell of antifreeze, etc. Tested P0302 diagnostic code. Changed the spark plugs. As a result, for about 2 week period of no light illumination, no smell.Came on again prior to getting an appointment prior to Memorial Weekend, and the service center was again booked 2 weeks out.Per my schedule and theirs, I scheduled an appointment at the 3 weeks timeframe. Dropped it off 06/17/2021 after hours. See Technical Service Bulletin 19-2346, 19 December 2019 https://www.serviceadvisor.dealerconnection.com REF: https://fordauthority.com/202/12/new-lawsuit-targets-ford-ecoboost-four-cylinder-coolant-leaks/
Coolant leak into cylinder. Manufacture defect. Known issue by Ford but will not cover any replacement as vehicle is out of warranty by 7000 miles. A 2017 with 67000 driven by a grandma 5 mph under the speed limit should not need a new engine. Engine light comes on. Misfires. Puffs of white smoke. Didn-??t take to dealer as closest if 1/2 hour away. Took to local repair shop. They ran codes and said it is a known problem from Ford. NHTSA ID Number: 10162071 Manufacturer Communication Number: TSB 19-2208 Summary Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly. This needs to be a recall or at least Ford needs to cover the replacement costs for those with issues.
2017 Ford edge with 79,000 miles began to make a loud engine rattle, it almost sounded like someone had put a semi-engine in it overnight. No check engine lights ever appeared. Took it to a local shop and they came out to look at it and said it sounded really bad and I needed to tow it to a Ford House immediately. Once Ford took it apart they found that the flywheel had cracked, and it caused my crankshaft to crack as well. They're saying I need a complete engine replacement for $8,000. Big safety issue that no check engine light never came on with complete engine failure.
Service light came on then overheat light - took to dealer to check. Told by service guy that the tech has performed a long pressure test on the coolant system to find a leak. There are no external leaks so we checked and found coolant intrusion inside the cylinder head. The fix for that is a complete engine assembly.
Engine light came on with 83,690 miles. Carried to local Ford dealership. Problem was coolant leakage into engine(which my research has shown is a common issue). The solution is engine replacement at cost of around $7000. This is a known problem and Ford has yet to correct it.
2017 Ford Edge w/2.0 EcoBoost engine. Vehicle had about 64000 miles, started vehicle in morning and it idled rough. Check engine light came on. I used a code reader and it showed "random misfire, cylinder 4" P0304. Reset the check engine light and drove for about 10 more days. Started again in the morning and it idled rough causing the check engine light to come on again. I took vehicle to Ford and they diagnosed "fluid intrusion into cylinder walls". Service adviser knew exactly what it was when I described problem, saying "this is a common occurrence". Replaced engine at a cost of $5302 since it was approx. 6ooo miles out of warranty. Found numerous online complaints about this same engine and same problem. Ford seems to know about it because in Dec. 2019 they issued TSB #19-2346 describing the problem and the steps to fix it (new engine and the required parts to order). many online complaints describe low coolant and overheating. My engine would of gotten there if I hadn't taken it in to the dealer.
The contact owns a 2017 Ford Edge. The contact stated while driving 30 mph, the check engine warning light illuminated. The contact continued driving with no other issues. The following day when the vehicle was started, the vehicle shuddered. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the spark plugs needed to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was taken back to the same local dealer to be diagnosed a second time. The contact was informed that coolant leaked into the engine block and the engine needed to be repaired or replaced. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 71,000.
The description below is what has occurred with my vehicle. It has a cracked flexplate resulting in loud noise when starting engine and when idle or at low speed. Vibration in steering wheel. Could result in loss of power if not fixed. NHTSA id number: 10144200 manufacturer communication number: Ssm 47398 summary some 2015-2018 Edge vehicles equipped with a 2.0L ecoboost and 6F35 transmission may exhibit a rattle noise from the transmission bellhousing area while running. This may be the result of a cracked engine flexplate.
Alerts that engine coolant temperature is too high. Makes smoke come from the hood. Countless bottles of antifreeze just run through it. It causes the whole car to just shut off from the heat while in motion.
Was driving vehicle engine light came on at 33;000 miles took in for service and was told it needs engine.. just found out that this is an issuse that is reaccouring and need to be replaced with engine that doesn't have this problem.,. why isn't Ford doing this.
At roughly 77,500 miles our engine starting misfiring both while stationary and in motion. The check engine light came on. We pulled code P0305, indicating cylinder #2 misfire. We replaced the coils and spark plugs and the engine continued to misfire. We then began hearing fluid moving behind our dash board and noticed that the coolant tank was low but no visible coolant leak was found. We took the car to a local Ford dealer's service center (woodhouse Ford - omaha, ne) for inspection and diagnosis. They confirmed that engine coolant was leaking into cylinder #2, causing the misfire. It was also leaking into the heating element, causing a putrid smell in the cab of the vehicle and the rushing fluid sound behind the dashboard. They confirmed this is related to Ford tsb 19-2346. Ford stated that the repair requires a $6300 replacement engine and they are not liable for the damage to the engine as a result of their defect. Per the tsb, this engine defect may result in engine fires but fortunately it did not get to this point for us.
Engine light on my 2017 Edge came on when I started it. The car was shaking and running rough. Took it to dealer who said when they tried to replace the spark plugs, they broke on off. They then discovered the block cracked and coolant got into the cylinders. The only fix action is to replace the engine. This is a common problem that Ford needs to acknowledge.
A D V E R T I S E M E N T S
- Moody, AL, USA