CarComplaints.com Notes: The 2016 Edge is starting to show a similar trend to the prior model year of the engine stalling while driving, which owners report is typically caused by low-mileage problems with the throttle body. This is typically considered a safety defect.
10.0
really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
33,232 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
After shopping, I applied the brake to start the car. I heard a pop and the pedal went to the floor. The front right brake hose ruptured. I took the vehicle to the dealer who stated the recalled part is in "advance notice" and a fix isn't available. I was charged for the fix (with a promise of refund), but only one side was fixed and I presume the old part, which was recalled, was used to "fix" the car. After calling Ford, they had no update. Their recall notice (20S42) stated they expected the fix to be ready Q4 2020, but it is not April 2021 with no update.
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact called crossroads Ford of fuquay-varina (3217 N main St, fuquay-varina, nc 27526, (919) 552-2228) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
In December we went to drive our car and noticed that the break pedal went all the way to the floor and break fluid was leaking out of it. Ford said the reamdy for the recall was not yet available. We had to pay out of pocket for the repair of the right break line then last my husband was driving and the problem occurred again with the left break line. Ford still has no solution!! it's been over 6 months since I've been notified of the recall and I'm about to be out $600 to fix the breaks on my car!
I received safety recall in mail, dated September 2020, NHTSA recall 20V-469, stating recall for brake issue, with a risk of a crash. As of March 15, 2021, Ford and NHTSA websites say recall incomplete. Remedy not yet available. I am very concerned about a brake recall and would like to know what is being done to get this problem fixed.
I received word of a recall on this vehicle. I have called my Ford dealer three times over a period of several (9?) months. They keep telling me the part(s) are not yet available.
- Strasburg, OH, USA
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Ford recall 20V-469 I. received a letter about break line issues fo the Ford Edge I own. It has 30,000 miles on it. 2 weeks ago it went through 30,000 mile checkup, including brakes. Told they where fine, no issues. And that Ford still did not have the recall procedure in place and can not get recall repair. Bu I should jot worry, my brakes are fine. They aren't. I was driving and the lines broke. I had no brakes. I was lucky and did not crash. The car can not be driven. Ford is saying I'll have to pay for the repairs until the procedures come out and I can then file for reimbursement. I luckily did not turn into the highway. I was lucky I did not crash into anyone. I had no brakes. The 'leak' occurred when the lines broke. This is different then what the letter says. They act like it will leak and you will be fine and lines will be replaced. I had no warning. I asked Ford to fix this and check them. Ford knows these are bad lines, but are not fixing them yet. I had to put my life in danger, along with others around me, because of this. Ford should be fixing the cars now. They know what VIN cars have the problem. I was going to drive this car on mountain roads this week, now it is sitting at Ford. If I was driving in those roads, that would have been awful. This isn't a small problem. It's a lawsuit problem if Ford doesn't fix the cars. They could safe some lives by taking care of this now. They sent the letters out in September. It's scary to drive and then have no way to stop, except hot something. Or being lucky and going slow enough that your emergency breaks work. Ford cleared my car to drive, specially the brakes, and then the brakes break. This is the recall problem. They could have orevented this. Very upset. And worried for other a Ford Edge drivers. I was driving in town, urban city. I was in motion. Amd the brakes broke. 30,000 miles.
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was not yet available. Taylor Ford (13500 telegraph rd, taylor, mi 48180) was contacted and confirmed that the part was not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 Ford Edge. The contact stated that while driving 40-45 mph, the brake pedal was depressed and went to the floorboard. The brake fluid warning light was illuminated. The contact noticed the brake reservoir was empty. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was unavailable. The vehicle was towed to angela krause Ford (1575 mansell rd, alpharetta, ga 30009, (770) 649-5100 where it was confirmed that the brake line had ruptured. The vehicle was repaired however, the failure recurred. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 46,000. VIN tool confirms parts not available.
The brakes completely failed (there was no crash was on a side street) 27 Feb 2020 drivers front brake line broke and the build all leaked out...complete break failure a second failure occurred on 18 Dec 202, this time was nearing a stop light when it occurred again, this time the fluid all leaked out to the from brake on the front passenger side in both cases the Edge had to be towed to the Ford dealer. Had either of these happened in heavier traffic or on an off-ramp this it would have been an accident. This is not acceptable
The contact owns a 2016 Ford Edge. The contact received a notification of NHTSA campaign number :20V469000(service brakes, hydraulics) however, the parts to do the repair were unavailable. South bay Ford(5100 rosecrans ave, hawthorne, ca 90250) was contacted by phone and it was confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was unavailable. The vehicle was taken to robert horne Ford (3400 S tomahawk rd, apache junction, AZ 85119; (855) 429-6080) and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 45-50 mph, the brake pedal was depressed and went to the floorboard. The vehicle to the same dealer and the brake line and a master cylinder were replaced. The contact stated that while reversing out of the driveway the brake pedal was depressed and the failure recurred. The vehicle was towed back to the same dealer and another brake line was replaced. The failure mileage was unknown. VIN tool confirms parts not available.
Ford issues a safety recall for front brake lines in August of 2020 and said there is no remedy of the issue. How is there no remedy? if the brake line is leaking the. You replace a brake line. I actually had an issue with this prior to the recall coming out, depleted brake fluid and couldn't hardly stop and intersections or lights.
The contact owns a 2016 Ford Edge. The contact stated that while depressing the brake pedal to bring the vehicle to a stop, the brake pedal went to the floorboard. The contact stated that there was an abnormal popping sound heard. The contact pumped the brake pedal several times before the vehicle came to a stop. The contact stated that the brake and brake fluid level warning lights were illuminated. The vehicle was safely driven to the residence. The contact stated that the next day she noticed brake fluid was leaking down on the tire. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic). The contact called oxmoor Ford Lincoln (100 oxmoor ln, louisville, ky 40222) and was informed that parts would not be available until the early part of 2021. The contact stated that the manufacture had exceeded a reasonable amount of time for the recall repair. The vehicle was not yet taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was approximately 131,000. VIN tool confirms parts not available.
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 45 mph and depressing the brake pedal, the vehicle did not immediately stop, causing the braking distance to be extended. The vehicle was towed to the local dealer - car sense located at 21 pottstown pike, chester springs, pa 19425, who diagnosed that the brake fluid had leaked from the vehicle causing the braking system to malfunction. The vehicle was not yet repaired. The local dealer sloan Ford located at 415 w Lincoln hwy, exton, pa 1934 and the manufacturer were both notified of the failure. The contact was informed that the vehicle was included in the NHTSA campaign number 20V469000 (service brakes) however, the parts needed to repair the defect were not yet available. The failure mileage was 60,000.
Sudden loss of braking ability. Almost ran into rear of another car at stoplight because car would not stop in sufficient time. In town on city street when happen suddenly. Also had the grandchildren in car at the time.
On 6/18/2020, while sitting in a parking lot my vehicle with the engine running and my foot on the pedal, the pedal suddenly went to the floor. Not realizing what had actually happened, I drove the 3 miles home; however, in order to engage the brake, I had to step very hard on the brake pedal and it took longer than normal to get the vehicle to slow to a stop. Contacted a repair shop, who removed and replaced both front brake hoses and flushed the brake fluid for a whopping $510.03. When doing some research, I came across recall # 20S42. As Ford was aware this risk, I do not feel I should be out of pocket the $500+ I would also like to ensure that the hoses used to replace the originals are true Ford parts; as, according to Ford, the parts are not yet available for install.
As I was driving my 2016 Ford Edge, I went to stop and as I pressed the brake, it slowed at the point to where it should have been coming to a full stop, then the pedal released and was pushed all the way to the floor before it came to a full stop. The next few stops...the same thing happened. I called my Ford dealership and asked if it could be low on brake fluid, even though no indicator displayed on my dash. They said it could be a number of things. But as I continued to drive and stop, it got worse. Thankfully, instead of jumping on the highway, I took all back roads to that dealership. As soon as the tech got in the drivers seat and pushed the pedal, to take for a test drive, he told me 'this thing is not going anywhere'. he got underneath, had me push the pedal, and fluid 'sprayed like a water fountain.' He said he can see that the brake line had spilt. This was the drivers side (left front) brake line.
Pushed the brake pedal backing out of my garage and heard a pop sound, pedal went to the floor. With brake fluid I was able to drive to a local repair shop, though as I approached stop sings and signals the closer I got to stopping, the pedal would drop close to the floor and continue to coast until I stepped hard on the pedal to stop it. I was told (as I have seen in at least one other report on this site) that the right front brake line had a cut on it and had exploded. I doubt a road hazard cut the line but suspect an issue with the part itself.
One evening in may, 2018, took my car to get gas and felt the brakes too soft. When leaving the gas station, my brakes went to the floor. Put emergency brake on with hazard lights and was able to come to a complete stop at a nearby residential area. Brake fluid was added within minutes; all the fluid ran to the ground. It was towed next morning to the dealer. Dealer stated the brake line had a 2" slash; said anything could've caused it. It was fixed under warranty. On March 7, 2020, went to run errands. When I parked at lot, the brakes felt soft. When leaving the store lot, my brakes went to the floor, again! this time, I'm already in traffic; scariest thing ever! again, put my hazard lights and at barely no speed at all, turned through residential streets to get home safe. Again had it towed Monday morning, back to the dealer. I explained that this previously happened in May 2018. New invoice states: "left front brake hose leaking, " and "inspect and found left front brake hose splitting/leaking; replaced left front brake hose, bleed brake system, test drove and ok at this time." This time" I was told the May 2018 issue was the same, except that one was the back brake hose. And no warranty this time; had to pay over $500 for repair. Very disappointed that Ford hasn't made a recall on this issue. I travel 35 miles daily to work on the toll road. What am I to do when this happens on a 60-mile speed limit highway" I'm terrified now and don't have many options for getting to work. I read online that others have had the same exact issue with the same vehicle. If a recall isn't in the works, I'm getting rid of this vehicle, albeit our family car. My kid's 2014 Ford Focus has had transmission issues for years. I cannot continue to hope that nothing happens, nor can I continue to pay this much money for Ford's mistakes. NHTSA, please - find this problem!
A D V E R T I S E M E N T S
- East Granby, CT, USA