CarComplaints.com Notes: The 2016 Edge is starting to show a similar trend to the prior model year of the engine stalling while driving, which owners report is typically caused by low-mileage problems with the throttle body. This is typically considered a safety defect.
10.0
really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
32,831 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The right rear brake lost brake fluid which caused the brakes to be ineffective. This would have caused me to possibily have and accident or cause me to hit another vehicle because I wouldn't be able to stop. I took the vehicle to a Ford dealer who found the leak and replaced the part. This same thing happened to the front brakes as well. Those brakes are currently under a recalled for the same issue. There were no warns, lights or any symptoms that there was a problem
Front brake hose leak. Left home and it was fine, a few miles later I noticed the brake pedal needing more pressure and going farther down each time I stopped. Car was slow to stop. I drove to an autozone and they checked and saw I had no brake fluid. I knew there was a recall and even asked about it a week prior at the dealership during a 60K mile service. I got it to the dealership and they replaced the hose with the same defective part - I got 60K miles out of the first one so I'm not too worried but they only changed the hose on one side so I assume it's likely to happen again on the other side? did not charge me and like the others, I'll keep waiting for the recall to issue a fix.
I have had the front brake line rupture in my 2016 Ford Edge, had it replaced out of pocket even though it's a recall. I called Ford then to tell them they told me to take it to Ford to get it fixed the first of the year and they will reimburse me for what I had fixed; then they had me sit their and hour for them to tell me that they didn't have the part and they will call me when they get. Never got a call back and never got reimbursed. Then it ruptured again tried to get it fixed they told that I have to wait for the parts to come in after I got told they would have the parts the first of the year. They refuse to help me and refuse to get me a loaner. So I'm stuck with a car with no brakes that almost caused me to crash twice now.
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was unavailable. Ernest mccarty Ford, Inc. (1471 1st St N, alabaster, al 35007, (205) 663-3831) was contacted by phone and it was confirmed that the part was not yet available. The contact also stated that while his wife was driving 45 mph, another vehicle abruptly pulled out in front of her and excessive force was needed to be applied to the brake pedal to stop the vehicle. There was no warning light. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure was approximately 50,000. VIN tool confirms parts not available.
After shopping, I applied the brake to start the car. I heard a pop and the pedal went to the floor. The front right brake hose ruptured. I took the vehicle to the dealer who stated the recalled part is in "advance notice" and a fix isn't available. I was charged for the fix (with a promise of refund), but only one side was fixed and I presume the old part, which was recalled, was used to "fix" the car. After calling Ford, they had no update. Their recall notice (20S42) stated they expected the fix to be ready Q4 2020, but it is not April 2021 with no update.
- East Granby, CT, USA
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The contact owns a 2016 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact called crossroads Ford of fuquay-varina (3217 N main St, fuquay-varina, nc 27526, (919) 552-2228) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
In December we went to drive our car and noticed that the break pedal went all the way to the floor and break fluid was leaking out of it. Ford said the reamdy for the recall was not yet available. We had to pay out of pocket for the repair of the right break line then last my husband was driving and the problem occurred again with the left break line. Ford still has no solution!! it's been over 6 months since I've been notified of the recall and I'm about to be out $600 to fix the breaks on my car!
I received safety recall in mail, dated September 2020, NHTSA recall 20V-469, stating recall for brake issue, with a risk of a crash. As of March 15, 2021, Ford and NHTSA websites say recall incomplete. Remedy not yet available. I am very concerned about a brake recall and would like to know what is being done to get this problem fixed.
I received word of a recall on this vehicle. I have called my Ford dealer three times over a period of several (9?) months. They keep telling me the part(s) are not yet available.
Ford recall 20V-469 I. received a letter about break line issues fo the Ford Edge I own. It has 30,000 miles on it. 2 weeks ago it went through 30,000 mile checkup, including brakes. Told they where fine, no issues. And that Ford still did not have the recall procedure in place and can not get recall repair. Bu I should jot worry, my brakes are fine. They aren't. I was driving and the lines broke. I had no brakes. I was lucky and did not crash. The car can not be driven. Ford is saying I'll have to pay for the repairs until the procedures come out and I can then file for reimbursement. I luckily did not turn into the highway. I was lucky I did not crash into anyone. I had no brakes. The 'leak' occurred when the lines broke. This is different then what the letter says. They act like it will leak and you will be fine and lines will be replaced. I had no warning. I asked Ford to fix this and check them. Ford knows these are bad lines, but are not fixing them yet. I had to put my life in danger, along with others around me, because of this. Ford should be fixing the cars now. They know what VIN cars have the problem. I was going to drive this car on mountain roads this week, now it is sitting at Ford. If I was driving in those roads, that would have been awful. This isn't a small problem. It's a lawsuit problem if Ford doesn't fix the cars. They could safe some lives by taking care of this now. They sent the letters out in September. It's scary to drive and then have no way to stop, except hot something. Or being lucky and going slow enough that your emergency breaks work. Ford cleared my car to drive, specially the brakes, and then the brakes break. This is the recall problem. They could have orevented this. Very upset. And worried for other a Ford Edge drivers. I was driving in town, urban city. I was in motion. Amd the brakes broke. 30,000 miles.
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was not yet available. Taylor Ford (13500 telegraph rd, taylor, mi 48180) was contacted and confirmed that the part was not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 Ford Edge. The contact stated that while driving 40-45 mph, the brake pedal was depressed and went to the floorboard. The brake fluid warning light was illuminated. The contact noticed the brake reservoir was empty. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was unavailable. The vehicle was towed to angela krause Ford (1575 mansell rd, alpharetta, ga 30009, (770) 649-5100 where it was confirmed that the brake line had ruptured. The vehicle was repaired however, the failure recurred. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 46,000. VIN tool confirms parts not available.
The brakes completely failed (there was no crash was on a side street) 27 Feb 2020 drivers front brake line broke and the build all leaked out...complete break failure a second failure occurred on 18 Dec 202, this time was nearing a stop light when it occurred again, this time the fluid all leaked out to the from brake on the front passenger side in both cases the Edge had to be towed to the Ford dealer. Had either of these happened in heavier traffic or on an off-ramp this it would have been an accident. This is not acceptable
The contact owns a 2016 Ford Edge. The contact received a notification of NHTSA campaign number :20V469000(service brakes, hydraulics) however, the parts to do the repair were unavailable. South bay Ford(5100 rosecrans ave, hawthorne, ca 90250) was contacted by phone and it was confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was unavailable. The vehicle was taken to robert horne Ford (3400 S tomahawk rd, apache junction, AZ 85119; (855) 429-6080) and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 45-50 mph, the brake pedal was depressed and went to the floorboard. The vehicle to the same dealer and the brake line and a master cylinder were replaced. The contact stated that while reversing out of the driveway the brake pedal was depressed and the failure recurred. The vehicle was towed back to the same dealer and another brake line was replaced. The failure mileage was unknown. VIN tool confirms parts not available.
Ford issues a safety recall for front brake lines in August of 2020 and said there is no remedy of the issue. How is there no remedy? if the brake line is leaking the. You replace a brake line. I actually had an issue with this prior to the recall coming out, depleted brake fluid and couldn't hardly stop and intersections or lights.
The contact owns a 2016 Ford Edge. The contact stated that while depressing the brake pedal to bring the vehicle to a stop, the brake pedal went to the floorboard. The contact stated that there was an abnormal popping sound heard. The contact pumped the brake pedal several times before the vehicle came to a stop. The contact stated that the brake and brake fluid level warning lights were illuminated. The vehicle was safely driven to the residence. The contact stated that the next day she noticed brake fluid was leaking down on the tire. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic). The contact called oxmoor Ford Lincoln (100 oxmoor ln, louisville, ky 40222) and was informed that parts would not be available until the early part of 2021. The contact stated that the manufacture had exceeded a reasonable amount of time for the recall repair. The vehicle was not yet taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was approximately 131,000. VIN tool confirms parts not available.
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 45 mph and depressing the brake pedal, the vehicle did not immediately stop, causing the braking distance to be extended. The vehicle was towed to the local dealer - car sense located at 21 pottstown pike, chester springs, pa 19425, who diagnosed that the brake fluid had leaked from the vehicle causing the braking system to malfunction. The vehicle was not yet repaired. The local dealer sloan Ford located at 415 w Lincoln hwy, exton, pa 1934 and the manufacturer were both notified of the failure. The contact was informed that the vehicle was included in the NHTSA campaign number 20V469000 (service brakes) however, the parts needed to repair the defect were not yet available. The failure mileage was 60,000.
Sudden loss of braking ability. Almost ran into rear of another car at stoplight because car would not stop in sufficient time. In town on city street when happen suddenly. Also had the grandchildren in car at the time.
A D V E R T I S E M E N T S
- Troup, TX, USA