March 2022. 110,000 miles repair of flex plate, paid $5500 then was a recall in October 2022. However the dealer, heritage Ford in modesto California, replaced the eco boost 2.0 engine block with a known defective block. Previous tsb's 19-2208, 19-2346 in regards to coolant intrusion. Dealer failed to install corrected or updated block. Moreover, it's well known that the eco boost 2.0 engine block was defective due to poor design. Ford has declined to honor this mistake, case [xxx].over 3 plus years Ford has known that his 2.0 eco boost engine block is defective and only issues tsb's. this should be. A recall due to possible engine failure upon driving which could cause an accident or fire. Thank you information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Oakdale, CA, USA

The contact owns a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine misfired, and smoke was coming from the exhaust. The check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 82,959.

- Lancaster, MA, USA

Car has ~119k miles on it. Driven ~ 100 miles daily (predominantly highway). Flywheel made noise and broke within 2 days last week.

- Battle Creek, MI, USA

2 fly wheels have been changed with ford parts within the last 2.5 years. There is a leak coming from the lower part of the engine through the weep hole. Rear main seal was changed and now it leaks more. We cannot locate source of leak. Crank shaft "walk" is suspected. We are in the process or ordering a brand new engine to replace the existing one that has 157K miles on it.

- Slinger, WI, USA

The contact owns a 2015 Ford Edge. The contact stated that while driving at 2 MPH, the vehicle went into LIMP Mode. The wrench symbol was displayed. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the throttle body. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline, but no assistance was provided. The contact stated that the failure was related to Customer Satisfaction Program: 13N03. The failure mileage was approximately 113,000.

- Victoria, MN, USA

2015 Ford Edge SEL with Ecoboost 2.0L left us sit while driviing with no warning whatsoever and had to be towed. Our mechanic indicated bottom of engine blew out and needs replaced and has seen this before on a Ford Edge. Vehicle regularly serviced and maintained and is in near perfect condition other than the blew engine.

- Mount Pleasant Mills, PA, USA

The contact owns a 2015 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle independently turned off. The contact heard an abnormal rattling sound coming from the engine compartment. The contact stated that the check engine warning light illuminated but did not remain illuminated. Additionally, the contact stated that sometimes the vehicle failed to start. The contact researched and discovered TSB: 22N12; however, the contact was advised that the failure was unable to be duplicated without a fault code being displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.

- Newark, DE, USA

The contact owns a 2015 Ford Edge. The contact stated that while driving at approximately 5 MPH, the transmission failed to shift as needed. The vehicle was towed to a dealer where it was diagnosed that the transmission and engine needed to be replaced. The transmission was repaired. The manufacturer was not notified of the failure. The failure mileage was 152,742.

- Woodbury, CT, USA

My car only has 73,367 miles on it and was experiencing a misfire on #4 cylinder. My Ford dealer ran a test on it and said coolant from the 2.0 EcoBoost is leaking into the cylinder and it will burn up the engine which could lock up on me while driving. This is a known defect, but Ford has not done a recall on it. My dealer told me they have heard Ford Co helping some people with the replacement cost, so why won't they help everyone? It is ridiculous to have to get a whole new engine (which is what our dealer is suggesting) when my car has such low mileage. Is there anyone I could reach out to for help getting this defect recalled and fixed? Fortunately, I found about this danger before I drove it too long and the engine froze up on my while driving. We are senior citizens on a low fixed income and cannot afford a new car. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Geneseo, IL, USA

The contact owns a 2015 Ford Edge. The contact stated while driving 75 MPH, the vehicle was shuddering, and there was an abnormal sound coming from underneath the hood. The vehicle was taken to the dealer, where it was diagnosed that the flex plate was fractured, which caused damages to the flywheel, the torque converter, and the transmission fluid pump. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 22N12. The manufacturer was notified of the failure, but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.

- Canton, GA, USA

Traveling 80mph on turnpike and lost all ability to propel vehicle forward due to broken flex plate. Car just stopped driving and steering became an issue as I coasted to the shoulder in the middle of no where miles and miles from a place of business. No warning. The only sign was a loud rattle from the bell housing. Broken flex plate happened 3 times this year 2023. First repair $2400 by AAA mechanic shop, second time (4 months later) covered by parts warranty, 3rd time (2 months later) and Ford wants $4500 and no reimbursement for the first repair.

- Wellston, OK, USA

The contact owns a 2015 Ford Edge. The contact stated that the vehicle was hesitating at start up, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where a code reader determined that there was an engine misfire. Upon investigation, the dealer linked the failure to Technical Service Bulletin (19-2346) after it was discovered that coolant had leaked into one of the cylinders. The dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 97,000.

- Lindale, TX, USA

I recently learned that there is a coolant leak in my engine in cylinder 2 which has now blown a gasket and causing the engine to fail. I was told the entire engine needs to be replaced. After doing research i learned ford release a service bulletin to address this issue but they do not accept liability for this defect. A quick google search will show many many ford customers are affected by this issue and ford needs to address the concerns and issue a recall and offer to replace the engine.

- Los Angeles, CA, USA

The contact owns a 2015 Ford Edge. The contact stated that the vehicle was taken to the dealer for the water pump replacement. While the vehicle was being serviced, the dealer noticed that the oil pan had melted. The dealer informed the contact that the engine oil pan needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 73,290.

- Hacienda, CA, USA

The contact owns a 2015 Ford Edge. The contact stated while driving 40 MPH, the contact heard an abnormal sound and the vehicle hesitated while accelerating with the accelerator pedal depressed. The check engine warning light illuminated and flashed on and off. The vehicle was taken to be diagnosed. The contact was notified of a coolant leak. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not under recall. The failure mileage was approximately 84,000.

- Lake Arrowhead, CA, USA

The contact owns a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle hesitated, and lost motive power. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had caused damage to cylinder #1. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 139,000.

- Phillipsburg, NJ, USA

Faulty water pump leak which is extremely expensive to repair due to manufacturer encasing it inside the timing belt chain. I cannot afford a $5K repair for something that should be extremely more affordable due to Ford-??s scheme to acquire more money to repair. Standard mechanics cannot complete tasks due to the severity of the job as well as specialized tools required including lifting the car. These water pump, according to what I was informed was designed to last at least 150K miles.

- Waco, TX, USA

The contact owns a 2015 Ford Edge. The contact stated that the check engine warning light illuminated at vehicle start-up. The contact took the vehicle to an independent mechanic and the mechanic diagnosed a misfire in cylinder #4 due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 67,500.

- Denver, CO, USA

The contact owns a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who informed the contact that there was coolant intrusion into a cylinder and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 138,000.

- Canton, MS, USA

Engine has been shaking/misfiring and white smoke coming from Exhaust. Took it to ford and they said it was a coolant intrusion problem on the first cylinder. Learned there is a design flaw in Fords eco boost engines. There is currently a class action lawsuit with Ford. Was told by Ford that a new engine is needed. Approximately $9,000 for repair

- La Palma , CA, USA