The contact owns a 2015 Ford Edge. The contact stated while driving 75 MPH, the vehicle was shuddering, and there was an abnormal sound coming from underneath the hood. The vehicle was taken to the dealer, where it was diagnosed that the flex plate was fractured, which caused damages to the flywheel, the torque converter, and the transmission fluid pump. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 22N12. The manufacturer was notified of the failure, but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.

- Canton, GA, USA

Traveling 80mph on turnpike and lost all ability to propel vehicle forward due to broken flex plate. Car just stopped driving and steering became an issue as I coasted to the shoulder in the middle of no where miles and miles from a place of business. No warning. The only sign was a loud rattle from the bell housing. Broken flex plate happened 3 times this year 2023. First repair $2400 by AAA mechanic shop, second time (4 months later) covered by parts warranty, 3rd time (2 months later) and Ford wants $4500 and no reimbursement for the first repair.

- Wellston, OK, USA

The contact owns a 2015 Ford Edge. The contact stated that the vehicle was hesitating at start up, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where a code reader determined that there was an engine misfire. Upon investigation, the dealer linked the failure to Technical Service Bulletin (19-2346) after it was discovered that coolant had leaked into one of the cylinders. The dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 97,000.

- Lindale, TX, USA

I recently learned that there is a coolant leak in my engine in cylinder 2 which has now blown a gasket and causing the engine to fail. I was told the entire engine needs to be replaced. After doing research i learned ford release a service bulletin to address this issue but they do not accept liability for this defect. A quick google search will show many many ford customers are affected by this issue and ford needs to address the concerns and issue a recall and offer to replace the engine.

- Los Angeles, CA, USA

The contact owns a 2015 Ford Edge. The contact stated that the vehicle was taken to the dealer for the water pump replacement. While the vehicle was being serviced, the dealer noticed that the oil pan had melted. The dealer informed the contact that the engine oil pan needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 73,290.

- Hacienda, CA, USA

The contact owns a 2015 Ford Edge. The contact stated while driving 40 MPH, the contact heard an abnormal sound and the vehicle hesitated while accelerating with the accelerator pedal depressed. The check engine warning light illuminated and flashed on and off. The vehicle was taken to be diagnosed. The contact was notified of a coolant leak. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not under recall. The failure mileage was approximately 84,000.

- Lake Arrowhead, CA, USA

The contact owns a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle hesitated, and lost motive power. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had caused damage to cylinder #1. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 139,000.

- Phillipsburg, NJ, USA

Faulty water pump leak which is extremely expensive to repair due to manufacturer encasing it inside the timing belt chain. I cannot afford a $5K repair for something that should be extremely more affordable due to Ford-??s scheme to acquire more money to repair. Standard mechanics cannot complete tasks due to the severity of the job as well as specialized tools required including lifting the car. These water pump, according to what I was informed was designed to last at least 150K miles.

- Waco, TX, USA

The contact owns a 2015 Ford Edge. The contact stated that the check engine warning light illuminated at vehicle start-up. The contact took the vehicle to an independent mechanic and the mechanic diagnosed a misfire in cylinder #4 due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 67,500.

- Denver, CO, USA

The contact owns a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who informed the contact that there was coolant intrusion into a cylinder and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 138,000.

- Canton, MS, USA

Engine has been shaking/misfiring and white smoke coming from Exhaust. Took it to ford and they said it was a coolant intrusion problem on the first cylinder. Learned there is a design flaw in Fords eco boost engines. There is currently a class action lawsuit with Ford. Was told by Ford that a new engine is needed. Approximately $9,000 for repair

- La Palma , CA, USA

engine miss fire code and loss of coolant

- Delano, MN, USA

The motor is leaking coolant into the cylinders. This affects engine performance and drivability. Coolant has to be added every day. This is a known issue with this motor in other ford vehicles but my vehicle is not included but exhibits the same issues as the other vehicles.

- Lowell, AR, USA

Had to replace the entire engine with only 65,000 miles on

- East Walpole, MA, USA

Our vehicle was making very loud noises and the cooling fan kept running. We took the car to the Ford Dealership as it has some recalls that needed to be fixed and we needed some general maintenance performed. The dealer let us know that the water pump had a crack and needed to be repaired immediately. I looked online and it appears that this is a known issues with Ford vehicles. This was a very costly repair because they had to take out the engine to be able to reach the water pump. We were advised that if this was not repaired the leak could reach the engine and cause total failure. This amounted to $3166.71 for labor and parts. https://topclassactions.com/lawsuit-settlements/lawsuit-news/ford-class-action-lawsuit-and-settlement-news/ford-class-action-alleges-vehicles-contain-defective-water-pumps/

- Cary, NC, USA

I own a 2015 sport edge that got serviced from the dealership at the beginning of the year 2023 for a rattling noice, loss of power, and a shut off problem while been operated on the highway. Expenses where paid out of pocket twice for the same reasons but now in July 2023 I received a recall letter 22N12 about this problem and after getting another diagnosis from the dealership I've been advised that a new engine is needed and that ford will not cover any expenses even after the recall 22N12 stating that the problems I'm having with my car are the same diagnosis the dealership gave me months ago but now this recall for some reason is not available even thou is was a manufacturer issue. Thanks but this issue put my family at risk multiple times while operating the vehicle after a recall was created and never fixed by ford.

- Shelby, NC, USA

The contact owns a?2015 Ford Edge. The contact stated that while driving at an undisclosed speed, an overheat message was displayed. The contact pulled over to the side of the road. Upon inspection, the contact noticed that the coolant reservoir was empty. The contact added more coolant and restarted the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and?advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately?70,000.

- Elkader, IA, USA

The contact owns a 2015 Ford Edge. The contact stated that when she started the vehicle, she heard an abnormal sound and the check engine light illuminated. The contact was able to drive the vehicle. The vehicle was taken to the dealer and diagnosed with coolant intrusion into the cylinders. The contact was informed that the engine needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,157.

- Sedalia, MO, USA

I received a Customer Satisfaction Program Notice in June 2023 #22N12 regarding the flex plate, transmission fluid pump and torque converter but the 100% coverage ended on 2/28/23. I was told by Ford on 7/3/23 that I should have received the notification in September 2022 but I did not. The representative told me that others have reported same problem in the last week or so. The Complaint number given to me by Ford is CAS43676484. I also submitted another complaint with nhtsa.gov number 11530072. I am unable to pay for this repair due to being on SS Disability since 2017 and also becoming a widow on 2/12/22. Please contact me with any available assistance with these issues which I was not properly notified of and am suffering hardship due to problems known by Ford with my vehicle I purchased in good faith.

- Ellijay, GA, USA

My car overheated due to a problem with the ECOBOOST engine known by Ford where coolant leaked into the 4th cylinder of my engine. My mechanic used a product called Blue Devil which somewhat improved the leak but has recommended that my engine be replaced however I do not have the resources due to my disability which I am drawing disability benefits from Social Security since 2017 and also being widowed in February 2022.

- Ellijay, GA, USA