The contact owns a 2015 Ford Edge. The contact stated that the vehicle was taken to the dealer for the water pump replacement. While the vehicle was being serviced, the dealer noticed that the oil pan had melted. The dealer informed the contact that the engine oil pan needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 73,290.

- Hacienda, CA, USA

The contact owns a 2015 Ford Edge. The contact stated while driving 40 MPH, the contact heard an abnormal sound and the vehicle hesitated while accelerating with the accelerator pedal depressed. The check engine warning light illuminated and flashed on and off. The vehicle was taken to be diagnosed. The contact was notified of a coolant leak. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not under recall. The failure mileage was approximately 84,000.

- Lake Arrowhead, CA, USA

The contact owns a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle hesitated, and lost motive power. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had caused damage to cylinder #1. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 139,000.

- Phillipsburg, NJ, USA

Faulty water pump leak which is extremely expensive to repair due to manufacturer encasing it inside the timing belt chain. I cannot afford a $5K repair for something that should be extremely more affordable due to Ford-??s scheme to acquire more money to repair. Standard mechanics cannot complete tasks due to the severity of the job as well as specialized tools required including lifting the car. These water pump, according to what I was informed was designed to last at least 150K miles.

- Waco, TX, USA

The contact owns a 2015 Ford Edge. The contact stated that the check engine warning light illuminated at vehicle start-up. The contact took the vehicle to an independent mechanic and the mechanic diagnosed a misfire in cylinder #4 due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 67,500.

- Denver, CO, USA

The contact owns a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who informed the contact that there was coolant intrusion into a cylinder and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 138,000.

- Canton, MS, USA

Engine has been shaking/misfiring and white smoke coming from Exhaust. Took it to ford and they said it was a coolant intrusion problem on the first cylinder. Learned there is a design flaw in Fords eco boost engines. There is currently a class action lawsuit with Ford. Was told by Ford that a new engine is needed. Approximately $9,000 for repair

- La Palma , CA, USA

engine miss fire code and loss of coolant

- Delano, MN, USA

The motor is leaking coolant into the cylinders. This affects engine performance and drivability. Coolant has to be added every day. This is a known issue with this motor in other ford vehicles but my vehicle is not included but exhibits the same issues as the other vehicles.

- Lowell, AR, USA

Had to replace the entire engine with only 65,000 miles on

- East Walpole, MA, USA

Our vehicle was making very loud noises and the cooling fan kept running. We took the car to the Ford Dealership as it has some recalls that needed to be fixed and we needed some general maintenance performed. The dealer let us know that the water pump had a crack and needed to be repaired immediately. I looked online and it appears that this is a known issues with Ford vehicles. This was a very costly repair because they had to take out the engine to be able to reach the water pump. We were advised that if this was not repaired the leak could reach the engine and cause total failure. This amounted to $3166.71 for labor and parts. https://topclassactions.com/lawsuit-settlements/lawsuit-news/ford-class-action-lawsuit-and-settlement-news/ford-class-action-alleges-vehicles-contain-defective-water-pumps/

- Cary, NC, USA

I own a 2015 sport edge that got serviced from the dealership at the beginning of the year 2023 for a rattling noice, loss of power, and a shut off problem while been operated on the highway. Expenses where paid out of pocket twice for the same reasons but now in July 2023 I received a recall letter 22N12 about this problem and after getting another diagnosis from the dealership I've been advised that a new engine is needed and that ford will not cover any expenses even after the recall 22N12 stating that the problems I'm having with my car are the same diagnosis the dealership gave me months ago but now this recall for some reason is not available even thou is was a manufacturer issue. Thanks but this issue put my family at risk multiple times while operating the vehicle after a recall was created and never fixed by ford.

- Shelby, NC, USA

The contact owns a?2015 Ford Edge. The contact stated that while driving at an undisclosed speed, an overheat message was displayed. The contact pulled over to the side of the road. Upon inspection, the contact noticed that the coolant reservoir was empty. The contact added more coolant and restarted the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and?advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately?70,000.

- Elkader, IA, USA

The contact owns a 2015 Ford Edge. The contact stated that when she started the vehicle, she heard an abnormal sound and the check engine light illuminated. The contact was able to drive the vehicle. The vehicle was taken to the dealer and diagnosed with coolant intrusion into the cylinders. The contact was informed that the engine needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,157.

- Sedalia, MO, USA

I received a Customer Satisfaction Program Notice in June 2023 #22N12 regarding the flex plate, transmission fluid pump and torque converter but the 100% coverage ended on 2/28/23. I was told by Ford on 7/3/23 that I should have received the notification in September 2022 but I did not. The representative told me that others have reported same problem in the last week or so. The Complaint number given to me by Ford is CAS43676484. I also submitted another complaint with nhtsa.gov number 11530072. I am unable to pay for this repair due to being on SS Disability since 2017 and also becoming a widow on 2/12/22. Please contact me with any available assistance with these issues which I was not properly notified of and am suffering hardship due to problems known by Ford with my vehicle I purchased in good faith.

- Ellijay, GA, USA

My car overheated due to a problem with the ECOBOOST engine known by Ford where coolant leaked into the 4th cylinder of my engine. My mechanic used a product called Blue Devil which somewhat improved the leak but has recommended that my engine be replaced however I do not have the resources due to my disability which I am drawing disability benefits from Social Security since 2017 and also being widowed in February 2022.

- Ellijay, GA, USA

The contact owns a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed, she smelled a burning odor inside the cabin of the vehicle. After pulling over to visually inspect the engine compartment, she observed black smoke coming from the engine. Upon restarting the vehicle and shifting into drive, the contact stated that the transmission failed to shift out of neutral, and the vehicle rolled backward before going into the intended gear. The vehicle was taken to the dealer, who determined that the oil pan needed to be resealed and the gaskets needed to be replaced. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure. The failure mileage was 90,000.

- Chino Hills, CA, USA

Cracked Flexplate, that keeps happening. Replaced in Sept 2020, before the bulletin from Ford was sent to owners. So the replacement was the same faulty flexplute as stated in the bulletin. Soon March of 2023, when the flexplate cracked again, of course I was denied any assist, because I was out of the warranty by 3 weeks! As well, as out of mileage for a 50% assist.

- Nottingham, MD, USA

The oil pan is made of plastic and is known to warp and leak. I have had 3 oil pans on the car since I purchased it February 2018. This poses a risk because oil is spilled onto the ground creating an environmental and slip hazard. The issue has been verified by two different Ford dealers in my area. They both have replaced the oil pan for me and stated that it would probably leak again. Since the last replacement, it has began leaking and I have not bothers to pay for it again because I have been hoping that it would become a recall. It is a known issue among the online forums surrounding this car. No warning lights indicated unless the oil level gets too low.

- Vernal, UT, USA

Water pump has died. Seems like a frequent issue with this engine as per research and seeing many class action lawsuits

- Eureka, CA, USA