This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My daughter left for work at 6 in the morning, it was minus 25/30 with the wind chill. She went to make a left turn on to a main state truck route and the car started to shake and shutter and lost all power. The engine light came on too. After the car quit completely it then was restarted. It continued to act up. A friend checked it and his computer was showing codes for the throttle body and sensors. It is now at the dealership. I called Ford and was told there is no recall or extended warranty for the issue. I was told they would note my complaint and if it is ever recalled or ok'd for and extended warranty then they would let us know and she could be reimbursed. We live off 2 state truck routes that are heavily traveled, but as she is a young female at dark with a vehicle that is dark and the road is icy and its cold enough that schools and places have shut down and people have died from exposure in this, I will not lose a child because Ford is to lazy to pull their head outta their keister and start thinking old school again and consider their customers. Fix the issue! don't sweep it under the rug because its easier than facing your "new style" vehicles have issues. I have no use for Ford. My Expedition, my aunts Expedition and her daughters escape all did this exact same thing. At this moment we are waiting to hear from the dealership as to what is going on. If this site allows me to update I will. She was going approximatly 30 mph and as she pressed on the gas peddle it slowly died.
Vehicle with 84K miles noticed leaking oil/lubricant. Dealer discovered failing power takeoff transfer assembly. Dealer also informed us that when the lubricant is lost to a certain point the unit will fail catastrophically and the power train will seize causing all four wheels to lock up. This constitutes a major on road safety issue. Furthermore, we have been informed and have discovered in online media that this issue been reported with considerable frequency. Yet, no action is being taken on the part of Ford Motor Company. Fortunately, in this case it was discovered before catastrophic failure occurred. Thank you.
As I was driving the transmission disengaged and would not go back into gear. After towing to the dealership it was determined that the half shaft/cv axle was malfunctioning. This is a known safety issue with 2012-14 Ford Edge but because my VIN was not included in the recall I was responsible for repairs.
Mechanic informed me that the power take off unit was leaking and needed repace. Failure to do so would endanger me since car transmission would fail. Mechanic stated that this is a known problem with Ford pto units, however Ford refuses to recall auto to repair problem
- Lawton, MI, USA
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When gas pedal is pressed that car stalls and it feels like it doesn't want to shift to go faster. It ended up not wanting to go forward any longer. It will only reverse.
The contact owns a 2013 Ford Edge. While the vehicle was stationary on an incline, it rolled backwards and crashed into a parked vehicle. The contact left the vehicle in the neutral position and temporarily exited the vehicle. The air bags did not deploy. A police report was filed and there were no injuries sustained. Balise Ford of cape cod (90 high school road ext, hyannis, MA 02601, (508) 815-4007) replaced the ignition in December of 2016, but the failure recurred. The vehicle was repaired a second time by the dealer. The dealer replaced the gear selector lever, but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 25,000.
The transmission will disengage and you have 0 power. This has happened 6 times. Sometimes it will be at 50mph and sometimes it will be from a stop which is extremely dangerous because you cannot accelerate. You have to pull over, shift to park or neutral, turn off the car, then restart the car and it works again. If this happened while turning left at a busy light and the car lost power it could be catastrophic.
While driving my 2013 Ford Edge at 70mph on the highway in traffic I received a wrench notification on my dash and the engine began to stall leaving me with no power to control my speed. As my car quickly reduced speed on a major highway I attempted to get over to the shoulder out of harms way. Once I was off the highway the vehicle began to shake and I powered down the vehicle. When starting the vehicle again I was prompted with the check engine light.
Was driving the car and the accelerator just goes dead. This is the second time in 3 years it has happened while driving 65 mph. Very scary. Have to cruise to side of the road as the gas peddle will not respond at all. Ford already charged us $750 to fix in 2016 and now it has happened again. Very unsafe electronic throttle body was already replaced once unexceptable
Driving home on a local street that allowed 25mph - I was going 23 mph the wrench light came up the car started shaking and the speed reduced to under 5ph. I managed to pull the car over, put it in gear and turn it off, took the keys out and waited for about 5 minutes and started the car - the light went off and I was able to drive myself home. I'm afraid to drive it again. Next to the wrench light was a message to refer to the car manual. The manual identifies the wrench light symbol as "powertrain malfunction/reduced power" powertrain or AWD fault has been detected. Incident occured on 9/14/18 at 8:20pm on a clear night with little humidity neither the radio or the heat/ac was on. I had the window partly opened.
Vehicle was running fine as I pulled out of my driveway onto a state highway. Once I attempted to accelerate the vehicle started sputtering and acted like it was going to die. An orange wrench appeared on my dash and said "see manual". I was able to turn the vehicle around and going about 2 miles an hour made it back into my driveway...it continued sputtering and knocking till I parked it. Once parked the vehicle idled fine but if I would put it back into gear it would start the sputtering/dying process again. This is the 2nd time this has happened while driving. The first time I filed a complaint as well because the Ford dealership could not duplicate the problem and there wasn't an error code. The first time I was driving on the highway at 70 mph with the cruise on and it completely cut out and I had to maneuver my way to the shoulder. I turned the car off and back on and it seemed to reset it. Again the dealership couldn't find anything wrong or duplicate the problem, even though they said problems like this had been reported by other Ford Edge owners.
On 6 occasions now my 2013 Ford Edge while driving has thrown up a check engine sign and the car will just pretty much die while in heavy traffic to the point that I am barely moving. Then second time it happened I took it to Ford they said it was the battery so I bought a new battery and still since then it continues to do it all of these way before my warranty was up but Ford could never find anything wrong with it on the other occurrences. On 8/18/2018 the car threw up a wrench sign again while driving and the car pretty much shut down I barely made it off the side of the road before being hit by another car. All occurrences have been on the interstate had it not been for luck I don't know how I kept from being hit due to the car pretty much would only roll because pressing on the gas did not good. Once to safety and pulled over to restart the car it would start and be okay then several weeks sometimes months it would do it again. Last occurrence was 8.18/2019
2013 Ford Edge went into limp home mode. The accelerator pedal did not work. The car idled roughly and had normal A/C, brakes and steering. The car was going 55 mph on a crowded roadway.
The contact owns a 2013 Ford Edge. While driving approximately 20 mph, the transmission failed. Upon stopping, the vehicle would not accelerate and a rattling and knocking sound could be heard within the transmission. The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. The manufacturer was made aware of the failures. The dealer was not notified. The failure mileage was approximately 137,000. Consumer stated power transfer case oil leaker. Some how oil leaked from power transfer case out is a sealed unit. Cost of repair $2,000. This problem exist in many Ford Edges not just mine. It's a manufacturing problem that needs to be looked at. Updated 10/16/18
While driving the vehicle on a main thorough fare and even on a highway it began to lose power and slow down regardless of pressing the gas. Then it began to ride rough and choke and the check engine light comes on along with the low oil pressure light. Also experienced it shutting off while sitting with it idle in a fast food line. When I took it to the dealer they insisted nothing was wrong and could not get a read on the computer. I refused to pick it up from the dealer until they experienced what I experienced and it finally happened after 9 days.
This is the second time I have taken my vehicle to the dealership for this issue. The vehicle is still under an extended warranty. The issue first occured June 5. as I was leaving work the transmission began slipping/hesitating from a stop or during acceleration. The vehicle would jump/jerk when pressing the gas pedal. Would not switch to a higher gear. When applying brakes vehicle would jump/jerk when trying to shift. Periods when the vehicle would get to speed then slip. There was no prior damage to vehicle to cause this malfunction. I took the vehicle to the dealership I purchased it, and left it with them after the service agent was barely able to drive around the block. After 2 weeks of calling the dealership to check the status of the vehicle, I was told that they couldn't find anything wrong with it, and returned the vehicle on June 19th, and has not driven the same prior to this issue. This morning, July 13th, when I pulled out onto the frontage road the vehicle would not accelerate to speed and hesitated. I was able to get off the roadway and took the vehicle back to the dealership for this issue.
Traveling on secondary road and experienced sudden power loss. "AWD off" message appeared on screen, along with wrench icon. I managed to limp onto the shoulder (thank god I was not on the highway). Car would not rev up or move. I turned the engine off, and restarted it. Everything seemed to be fine at that point, but I am very afraid of this happening during my daily commute on a busy highway.
A D V E R T I S E M E N T S
- Beach City, OH, USA