This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I took my car into the don davidson Ford dealership in arlington Texas because it has been breaking weird, smelling funny, shaking hard & losing speed on the freeway(all at once) which it does sporadically. The said they can't reproduce the problem so there's nothing wrong & gave it back to me on Friday. I went straight to the mall & it did it again so I took it back immediately. They kept it for a few hours & tried to give it back again, saying that I drove with the ebrake on (which it wasn't). Now I left my car there, they haven't done anything & I'm paying for a rental for the fourth day because I'm afraid to drive my own car. Ford corporate office told me it was my decision to drive it or not & they can't help. On the trip to the mall I heard a loud noise when I brake & now the rotors are messed up too. I don't know what to do, I still owe $34,000 on my 2013 Ford Edge and it has been recalled for brake issues but they won't help.
One week after purchasing the new Ford Edge I parked on a hill. Approximately 1 hour after eating lunch, I left a restaurant with my family. I pressed the brake before turning the key and the brakes went all the way to the floor. I drove the car home not knowing if the brakes would go out completely. I had no significant problem with the brakes as I drove home. I called Ford and took the car in for a checkup. Ford stated that the Ford Edge is engineered to allow for this. I have had several incidents with the bakes going to floor while starting the car and while stopped on a hill. Ford insists this is not a concern. I am concerned and told them I do not want the car. The refused to discuss this any further.
Ford customer service reference # [xxx] 2013 Ford Edge VIN [xxx] on the morning of April 9, 2013 my wife ([xxx]) was driving to work at an elementary school. She was approaching the school at about 20 mph on level street when she noticed that the vehicle was difficult to control. She soon realized that the engine had stalled. Luckily there were no children present and she was able to bring the vehicle to a stop without incident. She started the vehicle and pulled into the school parking lot. I reported the problem to the dealer (town and country Ford of evansville Indiana) and was told to bring it in so that they could find the cause of the problem. They could not find the cause and told me to bring it back in the next time that the problem occurred. I also informed them of a problem with the seat moving for no known reason and about getting much less than the stated gas mileage on pure highway driving. I was told that they could not do anything about these problems either. I requested the number of someone that I could call to complain about these issues. I was given the number of the customer service department. Because of the seriousness of the problem the initial contact referred me to a manager. Initially the manager offered no more that the dealership, that is to bring it in after it fails again. I explained my concerns about the safety issues of losing control at a high rate of speed or in a school zone. He stated that there were no other reports of this problem. (I wonder how many people have to be killed before they get concerned about a safety issue.) after an extensive heated discussion he agreed to have the vehicle further evaluated at the dealership. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Purchased 2013 Ford Edge sport on July 14th. I've had possession of the car for three weeks as of this complaint. The car required service every single week since I've had the car. The last incident was on August 8th. I started the car, and multiple warning lights appeared on the dashboard. As the lights appeared, the car violently shuddered, and the brake pedal was stiff and difficult to press down. The steering column also shuddered, and the wheel was difficult to maneuver. This occurred at a supermarket parking lot less than three blocks away from my home. I called my husband, who remained on the phone line via speakerphone as I slowly coasted the car home. I drove the car, coasting the way back home with the hazard lights on, so as not to have to use the brake pedal. The car was towed to the dealership, where they replaced major sections of the steering column. The service manager informed us of this repair, saying that he's never seen such a major manufacturer defect in a brand new car. They made the repair, but I am very concerned that this may not be a unique situation. I am also concerned that because this make of car is so new, that other problems may be occurring that haven't been logged yet...
A D V E R T I S E M E N T S
- Bakersfield, CA, USA