This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Brakes started to make hissing noise. Brought to mechanic to find a failed brake booster. Contacted Ford because it is part of extended warranty. Was told by Ford that my VIN was not part of the extended warranty coverage. Was told the car was safe to drive, but if the brakes becomes hard I was to 'mash on the brakes and my car would stop'. Ford knows there is a problem and is not taking responsibility for the safety of their vehicle.
Brake pedal went to the floor as I applied them after exiting interstate and pulling into a parking lot. It was taken to a Ford dealership where the master cylinder, booster and hcu were all replaced, but problem still persisted
When going to break, break pedal goes half way down and then stops, all while car is still moving. Becomes hard to push. While applying break, there is a hissing noise. Car stalls while sitting at a stop light. At time is has almost caused me to crash my car with my 8 year old in it. Very unsafe to drive. Upon taking it to a mechanic, they diagnosed it with a failing break booster. Dealer stated my car is not covered under the 13N02 extended warranty even though my car is a 2013 and was produced in Oakville Canada. I have seen thousand of claims/complaints about this issue. This is a safety concern that obviously needs to be addressed and the 13N02 needs to be extended out to more models of the Ford Edge. I bought this car back in April so that me and my son are safer while out on the road, unfortunately now I am stuck with an unsafe care that should be fixed under the 13N02 extended warranty.
The contact owns a 2013 Ford Edge. While driving approximately 45 mph, the brake pedal was depressed, but was very firm. The contact stated that extra pressure was needed to slow down the vehicle. The vehicle was taken to sisk family Ford (565 oak St, forest city, nc 28043, (828) 245-1626) where it was diagnosed. The results were still pending. The contact stated that an independent mechanic informed her of a tear in the diaphragm of the brake booster. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000. Consumer stated tear in diaphram was repaired.
Had it in to have vacuum leak taken care of and they told me my vacuum brake booster is bad and it should be covered by Ford and not drive it in case it won't stop at all. I called Ford and all though there are recalls on the 2013 Ford egdes my VIN number is not one to be covered, this is not right that all others are covered for the exact thing that's happening to mine and they say I have to pay for it. I think they don't care that I travel for work and need my car. How do I get this covered through Ford?
- Appleton, WI, USA
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The contact owns a 2013 Ford Edge. While attempting to park, the contact had to depress the brake pedal to the floorboard multiple times to stop the vehicle. There were no warning indicators illuminated. The failure recurred later that day. The contact checked the brake fluid and found that it was not low; however, she decided to add more brake fluid. The contact stated that the failure continued. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not contacted. The failure mileage was 86,296.
Brakes make a noise like air is coming out when I'm pushing on them. Had them checked out by a garage and they said the pad and rotors look good. However, still having issues with immediate stops when going down my inclined driveway. Brakes feel spongy and not touchy. Also, recently, sitting in a drive through line and after idling stationary for a few minutes with my foot on the brake, the car turned off. Something is not right with the brake system. It's a 2013 Ford Edge.
While driving the car 40 miles it completely died and the steering wheel locked up. I took the car in for diagnostic test and it came back nothing. The car was giving back to me and it had the warning flashing on the dash with the wrench. I took several pictures. Driving West on I-40 during rush hour traffic. I paid for this repair and see this exact same thing has happened. Several month later the brakes felt like I was pushing on a brick. I was unable to stop, . the Ford company has a recal on the brake boaster and I was told to pay $900 and maybe some time they will include my 2013 Ford Edge. Sept 16 2019, the check engine light is on. There is a recallfor the Ford Edge 2013 but again not mine I have a faulty purge valve. Ford is charging $349 to put on a part that is again on recall. This part is also on the outside of the car.
The contact owns a 2013 Ford Edge. The contact stated that the brake pedal traveled to the floorboard when depressed. The vehicle was taken to mark mclarty Ford (4400 landers rd, North little rock, ar 72117, (501) 945-1200) where it was diagnosed that the hydraulic control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The VIN was not available. The failure mileage was 36,000.
This car is horrible. Multiple safety issues! first, my axle needs to be redone. Clicking and popping with all turns. Secondly, the electronics are haywire, with the ac blowing hot on one side and cold on the other and not starting with brand new batteries. Third, the brake system... had the booster go out. Ford replaced and upon the drive back, it failed even worse locking my engine, smoke fromthe brakes being locked up. I had to tow back on my expense and rent a car for days. The replaced the booster, but I still have even worsening brake issues. Ford told me I need a new ABS and master cylinder. It only did this after the 2 failed boosters... now if I hit a bump or gravel while pressing the brakes, my brakes go out! I mean they fail! luckily I haven't hit anyone yet. It's off and on but happens with no warning. The pedal goes all the way to the floor and there's the constant sound of hissing and air. I have contacted Ford multiple times which is horrible and taken to the dealership where I leave with no problems until the next unexpected blow out on the brakes. All you have to do is google this model and there are tons and tons of reports of complaints for the same issue. Ford should stand by their products and fix to avoid injuries, death and lawsuits. I had no issues with my car until other than the initial brake booster failure, until my car was left with smoke all under my car from the second brake booster. I got one thing fixed only to have major problems after. How is that fair" obviously Ford didn't fix correctly and/or gave me bad equipment which burned my system up. Now I need to pay for my ABS to be fixed" shame on Ford! very dangerous. Will never buy Ford again. At least the foreign cars stand by their products. Buyers beware the Edge is tainted.
While driving down a hill into town I tried using the brakes and they want completely to the floor. Luckily there was no one in front of me and was able to coast to a stop in town with faint to no brakes or feedback. Turns out the brake/ABS module was malfunctioning causing it to dump all the peddle input pressure instead of applying it to the brakes.
In August 2019 I suddenly experienced lis of brake boost and brake pedal went to the floor. I was able to pump up the brakes and drove to the local Ford dealership where I was given an appointment to evaluate and repair. Dealership reported it was not a booster issue, but ABS sensor not communicating with ECM. Dealership reported they reprogrammed and was working fine. Less than a week later I experienced the same issue. Dealership checked and found no codes issue and started they believed it to be master cylinder failure, but they weren't sure. They suggested replacing parts step by step until they found the faulty part, starting with master cylinder. Master cylinder replaced, same issue. Electronic module tested and found to be okay. Now they have no idea. From reading online posts, it's obvious there is an issue with this model brake system. Contacted Ford customer service and they won't address issue. Local dealership is james hodge. Help!!
While turning into a shopping center, my brakes suddenly had to be pushed to the floor to stop the car. The issue continued for an hour of driving, and my husband was able to duplicate having to push the brake pedal to the floor. Once we determined the car needed repair, we drove (carefully) to a repair center and the tech was unable to duplicate the issue. On the drive over to the shop, the brake function gradually returned to normal.
Brake failure on a 2013 Ford Edge. I applied my brakes as I approached stopped traffic on I-26 East bound. The brake pedal went all the way to the floor without stopping the car completely. I pumped the brakes and it slowly began to stop. Fortunately I did not hit the car in front of me. I pulled off to the side of the road. The brake pedal remained at the floor of the car. There was no warning that there was a problem with the brakes. My vehicle has never had any type of brake problem. It has around 50,000 miles. I had the car taken to my mechanic to determine the problem. In the mean time I looked to see if there was a recall for this problem. I did find a number of complaints from Edge owners that experienced this same problem but no recall. This is an extremely dangerous situation that needs to be addressed by Ford. My mechanic later informed me that both the brake booster and the brake master cylinder needed to be replaced. The location of these parts requires a lot of labor to replace them. Total cost $1,375.
The contact owns a 2013 Ford Edge. When the brake pedal was depressed, the vehicle made an abnormal hissing sound and the brake pedal traveled to the floorboard; however, the vehicle continued to move forward. The contact had to pump the brake pedal more than once to stop the vehicle. The vehicle was driven to donley Ford (702 charles St, galion, oh 44833, (419) 468-4322) where it was diagnosed that a brake line assembly needed to be installed. The vehicle was repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 87,527. Consumer states that after the failure the vehicle was taken to a local Goodyear shop for inspection. It was determined that the brake booster had failed. Consumer was told that there was a recall for the vehicle. Consumer found out later that their vehicle's VIN was not included in the recall.
The contact owns a 2013 Ford Edge. The contact stated that the brake booster system failed to operate. The contact heard an air leak sound while depressing the brake pedal. The brake pedal also felt hard and was difficult to depress. The contact drove to an independent mechanic and was informed of an unknown recall regarding the brake booster. The contact also drove to frank fletcher Ford (3015 turkey creek rd, joplin, mo 64801, 417-429-4495) where it was determined that the VIN was not included in a recall. The dealer provided a cost estimate for the repairs. The contact then spoke with the manufacturer who also stated that the VIN was not included in a recall. The vehicle was not repaired. The failure mileage was 165,000.
The contact owns a 2013 Ford Edge. The contact stated that the brakes malfunctioned while attempting to park. The vehicle rolled, but finally stopped when the brake pedal was depressed to the floorboard. The vehicle was taken to sentry West Lincoln (940 boston turnpike, shrewsbury, MA 01545, (508) 845-7700), but was not diagnosed. The dealer stated that there was no recall for the failure. The manufacturer was contacted and provided a case number, but did not cover the repair cost. The contact stated that unknown repairs were completed at the cost of $890. The failure mileage was 49,000. Power brake booster failed. (diagnosed) 'this document was illegible.'
The contact owns a 2013 Ford Edge. While operating the vehicle, the brake pedal traveled to the floorboard when attempting to stop the vehicle. The vehicle was taken to an independent mechanic who replaced the brake pads and brake calipers, but the failure continued. The cause of the failure was not determined. The manufacturer and parrish Ford (2900 river rd w., goochland, va) were notified. The failure mileage was 45,000.
For over a week, I have had issue with my brakes being very difficult to press, and stop my car. It is a 2013 Ford Edge with about $106,000 miles on it. This issue started suddenly, and almost resulted in a crash, as I was not able to stop my car in my neighborhood, and blew through a stop sign. I have since driven in manual mode, so that I could downshift to slow my vehicle, but have to leave adequate braking time B/w my vehicle and the next, and am leaving early and late for work to avoid any traffic situations in which my car will not stop. We have a 18mth old, so driving with her in the vehicle is not going to happen for her safety alone. We called, and were told this was covered as long as it was the brake booster, but from reading these complaints it is the exact thing I'm having and I'm not sure how it could be anything else. The hissing is when I brake, and the first time it happened, there was a very loud squealing. My brakes are "spongy" and I literally have to use both feet to stop my vehicle. Fortunately, when I called I was told this was covered as long as it is the brake booster, but this is clearly an issue with Ford, and it should obviously be a recalled part. This has been an ongoing issue with my car since 8/19, and I took my vehicle this morning to be serviced, and hopefully it won't take long.
A D V E R T I S E M E N T S
- Charleston, SC, USA