This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driver's door stopped registering that it was closed, causing "door ajar" warning regardless of how hard/completely the door was shut. It would result in unsafe driving conditions, as the car would constantly issue an audible and visual warning while driving (during slow speeds/coming to a stop), and keep the interior/exterior lights on when parked, draining the battery. Ford Motor Company is aware of the issue and has published technical service bulletin (tsb 14-0011) for its service personnel, but has failed to take financial responsibility for the defective parts impacting a multitude of their vehicle models (Edge, Explorer, and flex as well as Lincoln mk-X & mk-T) for years 2011-2014. Unofficially, this affects year models 2009-2018, based on information online forums such as fordproblems.com. The cost to fix was in excess of $500 at my local Ford dealer, and I found it quite telling that they had the part on-hand for same day-service, even though my vehicle is now 5 years old.
Door ajar indicator keeps randomly coming on. Doors will not lock and internal lights will be left on. It drained my battery and left me stranded 4 hours from home. Truly random times... while vehicle is in motion, when parked and maybe hours later after vehicle is in park.
Door ajar on drivers side passenger door. Mechanic advised should not be an issue with a vehicle this age. I see online many consumers reporting the same issue. I find this very concerning as we have small children in the back seat, ages 2 and 4. even of it's a sensor issue, it effects the ability to lock the car, and the dome light overhead to stay on for some time. Plus, what if for now it's a sensor but later the latch doesn't work" how would anyone know the difference if the light is still present" the light stays on all the time, whether parked or in motion.
- Richfield, MN, USA
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The break booster was just on recall last year and was fixed by the Ford dealership. It is now messed up again and is no longer under recall. The paint on the bumper of my 2013 Ford Edge that is always carport kept is peeling.
Takata recall my 2013 Ford Edge has been experiencing issues with the door. It constantly tells me my door is open when it is in fact closed. The lights stay on and if I try to drive the car it gives me a warning saying shift to park and that the door is open. It's been happening continusly and sometimes the door won't lock at all. It normally happens when I'm in park but as of recently it's happened as im droving. I'm also having issues with my brakes hitting the floor and my car excellerating instead of slowing down when the brakes are pressed...this normally happens on a freeway when I'm driving at high speeds.
The vehicle started sensing the door was open when it was not. Because of this my security system activates over and over. On January 2, 2018 this happened while parked away from home and it depleted the battery which is less than a year old. The temperature outside was near zero degrees and I was stranded for about a half hour in sub zero temperatures. I am 60 years old and suffer from diabetes, high blood pressure and cancer of the digestive system and this became a dangerous, life threatening situation. Since January 2, 2018 my car has repeatedly run the battery down when sensing the door open and setting the alarm system active, repeatedly and for hours when I'm not around. After months of this I discovered today that my horn failed when in traffic and heavy rain and thunderstorms and I was unable to alert a car pulling into my right of way that I was there. This gets more and more dangerous every month, from nearly freezing to death, to nearly mangled on a us highway in northwest Indiana something needs addressing by Ford as this seems to be a constant problem in the Ford Edge vehicles. These problems have developed more often over the last year but I discovered the horn problem today in a possibly life threatening incident at 50 mph in rain and thunderstorms.
The latch assembly switch to the sensor that's not work correctly causing the interior light and the door ajar to stay on even with the doors closed. This is an ongoing problem and happens every day forward says it is not under warranty yet there are hundreds of complaints about this happening in the car should be recalled for this damage
The contact owns a 2013 Ford Edge. While driving various speeds, the door ajar warning indicator illuminated. The contact also stated that the rear passenger door independently unlocked. The dealer and manufacturer were not contacted. The failure mileage was approximately 68,000.
Re: PE16012 I too am experiencing the door ajar light. There are two more safety issues you fail to consider as well as the extent of the problem. One, when the door ajar light is on and the vehicle is in motion the auto lock feature of the doors is lost. Aside from the issue of the doors potentially opening there is the potential danger to the occupants of unwanted access by unscrupulous people. The second issue that when the car is parked and locked the interior lights remain on resulting in batteries being worn down and drivers and passengers stranded. Not a wonderful thought in freezing winter conditions. The final point I would make is that there were 1349 complaints, now 1350, filed prior to mine. An old rule of thumb has been that for everyone who will take the time to write a letter of complaint there are 10,000 more who will not. The math says 13,500,000. Obviously there were not this many Ford Edges sold in the 3 model years this safety issue has presented itself. In fact they sold a little under.3% of that number. That makes the ratio of complaints extremely high and much seriousness much greater. The date I note at the bottom is the approximate date the problem started.
Warning light shows driver door open when the door is really closed. The dome light will stay on and the doors will not lock while in gear. This will drain the battery and is a safety issue since door will not lock.
Starting in February 2017, the 'driver door ajar' warning indicator would not turn off when the driver door was closed. The vehicle had about 90,000miles. None of the three passenger doors or the tailgate have this same issue. At first the problem was intermittent. I tried to lubricate the latch with silicon spray and the problem would go away for a week, then come back. It progressively got worse until June of 2017, when the problem would not go away at all. Slamming the door shut repeatedly did not work, the driver door ajar warning stayed on. Because of this issue, it's hard to tell if the door is really closed or not. If the door is not latched properly, it would be a severe safety concern. In addition, the doors no longer lock, neither automatically nor using the lock switch which also presents a safety concern. Another result of this problem is the interior lights do not go out when the car is off and the door closed which has drained the battery on several occasions. Please look into this issue as a major safety concern, especially in view of the doors not locking when the vehicle is in motion and the uncertainty as to whether or not the door is actually closed.
Driver side passenger door sensor always states the door is open, won't turn of interior lights so affecting vision while driving. Interior lights stay on one due to door not closed so battery is dying. Doors will not lock while driving very dangerous for small children. Child safety lock will not work due to the sensor saying the door is open
Door ajar light on dash always on when ignition key is inserted - doors securely latched - dome lights stay on, draining battery - doors won't lock for safety in motion - dealer trying to act like they never heard of it, although thousands mentioned online - vehicle has 30600 miles
A D V E R T I S E M E N T S
- Snohomish, WA, USA