This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Edge. The contact stated that upon entering the vehicle, she became aware that the driver's side door had not latched properly. Upon entering the vehicle, the contact observed that the ABS warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who determined that the front brake rotors were cracked. Additionally, the vehicle was diagnosed with a door check arm failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE16012 (Latches, Locks, Linkages, Interior Lighting). The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.
The contact owns a 2013 Ford Edge. The contact stated that while operating the vehicle, the door ajar message was displayed. The contact stated that the front and rear driver-??s side doors were unsecured. During the failure, the car alarm activated, and the interior dome light remained illuminated. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 88,000.
I cannot safely drive at night because the dome light does not turn off while the door ajar alarm is on. My doors do not lock while operating the vehicle while this shows the door is ajar. My dome light stays on for 10+ minutes every time I open or close the door. The consumer stated the front left door had the same failure but, was repaired under recall. The manufacturer would not cover the cost of repairs for the rear left passenger door as it was not a part of the recall.
The contact owns a 2013 Ford Edge. While driving various speeds or while the vehicle was stationary, there was a strong odor of fuel detected inside the vehicle and the ignition fuel warning indicator illuminated. The contact also mentioned that the passenger side door ajar warning indicator illuminated when the door was completely closed. Furthermore, the passenger door did not lock. The vehicle was taken to jordan Ford (13010 I-35, live oak, tx 78233, (210) 653-3673) where it was diagnosed that the fuel line needed to be replaced before it caught fire. Also, the half shaft needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V002000 (fuel system, gasoline). The manufacturer was made aware of the failure. The failure mileage was 115,000.
The contact owns a 2013 Ford Edge. While driving various speeds, the door ajar warning indicator illuminated. The contact also stated that the rear passenger door independently unlocked. The dealer and manufacturer were not contacted. The failure mileage was approximately 68,000.
- Milwaukee, WI, USA
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The contact owns a 2013 Ford Edge. While driving various speeds, the door ajar warning indicator illuminated continuously. The indicator dimmed after hitting a bump in the road. The vehicle was taken to a dealer where it was diagnosed that the door lock mechanism needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000. The VIN was not provided.
The contact owns a 2013 Ford Edge. While driving at any speed, the dome light remained illuminated. Also, while idling at any stop, the vehicle beeped and the door ajar indicator illuminated. Additionally, the contact stated that the door locks did not lock. The failures were not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 40,000.
The contact owns a 2013 Ford Edge. While the vehicle was stationary, the door ajar indicator remained illuminated. In addition, none of the doors would lock when prompted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 86,000.
The dash says that the door is ajar when it is closed. I have seen where there have been numerous complaints about the sensor or latch going bad. I am having similar problems.
We recently heard that the Edge was being investigated because of problems with the door latch. We want to report that we have had that problem. We bought a 2013 Edge in Dec 2015. During the first week we started getting the warning message that the driver's door was open when it was actually not. It did not happen every time we drove the car, but when it did happen, the message kept repeating & there was no way to stop it. On July 26, 2016, we took it to the dealer & found out the problem was the door latch. It cost $486.57 for replacement (see invoice). When I heard about the investigation, I talked to the manager at the dealership & he said that it was 'possible' that we would be reimbursed by Ford if a recall were issued. Another Ford worker in the service department said he does not think there will be a recall because there have not been that many incidents. An ongoing investigation indicates that there must have been plenty of incidents. If this is a design flaw, Ford should be held responsible. We are living on social security and $486.57 is a substantial part of our income. We should not have to pay for Ford's mistake. We urge you to issue a recall so that we can attempt to obtain reimbursement.
This is for a 2013 Ford Edge sel AWD model, recently the driver's door ajar indicator keeps coming on, and interior lights on with it, slamming the door a few times, sometimes corrects it. But it is an ongoing issue, and seems to be getting more and more frequent, very annoying, and if it does it upon leaving the vehicle parked, interior lights stay on and run down the battery. While driving it sometimes comes on, and unlocks the doors, because it thinks this door is ajar, when in fact the door is closed tight. Ford should recall and fix this issue, apparently it's been going on for years with several different models, and they want more than $400 to repair their faulty switch issue.
The contact owns a 2013 Ford Edge. The contact stated that the door ajar warning indicator randomly flashed and all four doors failed to lock appropriately when necessary. In addition, upon exiting the vehicle, the dome light remained illuminated and the contact had to close the doors several times to get the light to dim. The vehicle was taken to the dealer for diagnostic testing, but not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
The contact owns a 2013 Ford Edge. While the vehicle was parked, the door ajar warning light illuminated. In addition, all the doors failed to remain locked. The failure occurred constantly. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 40,000.
The contact owns a 2013 Ford Edge. While parked, the door ajar warning light for the front driver side door illuminated when the door was properly closed. The failure occurred constantly. The vehicle was not diagnosed nor repair. The manufacturer was not made aware of the failure. The failure mileage was 32,000.
Attempted to lock door after 'door ajar' chimed on. Slammed door several times but the warning did not go away. Drove to work like this and the doors didn't lock after going 10mph. This occurs everyday. I don't know if my door will open if involved in an accident or what. Nothing has been corrected as of this writing.
The contact owns a 2013 Ford Edge. The contact stated that the rear door ajar light illuminated causing the doors not to be able to lock or unlock automatically. The interior lights also remained illuminated, causing the battery to fail prematurely. The vehicle was taken to the dealer where a failure code was located at the rear door locks. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 40,000.
The door lock sensor has become defective on the car causing the door ajar warning to stay on at all times. Being a nurse, I go to work very early and travel for 30 miles each way. When this isn't sensor isn't working the doors will not lock while the key is in the ignition and there is a constant dinging noise to close the door again every time I stop. Driving to downtown dallas is very unsafe in the my car now. The interior lights stay on for miles and it is hard to drive in the dark with the interior lights on. Two dealerships say this is a known problem on the Ford Edge and they have received bulletins on the problem but no recall. They say the sensor needs to be taken out and cleaned, it is not broken therefore the warranty nor extended warranty will not cover the $400 repair. Please help make Ford fix this problem by issuing a recall....updated 10/29/15
The contact owns a 2013 Ford Edge. The contact stated that the driver side door did not lock and the door ajar warning light remained illuminated. The failure recurred daily. The contact had to open and close the door numerous times before it finally locked. The vehicle was taken to a dealer where it was diagnosed that the door lock needed to be replaced. The manufacturer was not notified of the issue. The VIN was unavailable. The failure mileage was unknown.
The contact owns a 2013 Ford Edge. Upon starting the vehicle, the doors would not lock and the door ajar warning light illuminated on the instrument panel. The driver side door was not locked. The failure occurred every time the contact entered the vehicle. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 47,000.
The contact owns a 2013 Ford Edge. While driving at a low speed, the doors failed to automatically lock. In addition, the door ajar warning light illuminated even though all the doors were closed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 57,000. The VIN was unavailable.
A D V E R T I S E M E N T S
- Anderson, IN, USA