CarComplaints.com Notes: A frustrating electrical issue is causing an ever-present “door ajar†warning light for 2011-2013 Ford Edge owners. Even with the doors latched shut, faulty sensors convince the vehicle’s computer they aren’t. With no way to override the system, owners have no choice but to stare at the warning light, listen to the warning chimes when the car is stopped, and deal with interior lights that won’t shut off.
10.0
really awful
Crashes / Fires:
3 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
59,709 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My husband and I were driving home (going approximately 40 mph) with our 2 year old and all of the sudden the car lost power. It did not die but wouldn't go over 5 mph. Thankfully, we were close to home and not on a busy highway. If we had been on a busy highway I do believe it would have cause an accident and that terrifies me since this is our primary family vehicle. I have read that Ford extended the warranty for this issue but was not made to issue a recall. Unfortunately, Ford Inc's "customer satisfaction program" for this issue expired in January 2015 so now I will be out the money to fix this extremely dangerous issue. Ford Motor Company should be made to issue a recall to fix this issue before it kills someone.
This is the second report I have made about this issue. The first was on/about set. 26, 2015. When I was driving, the car in motion, the power train malfunction indicator (a wrench) comes on, the car loses all power, goes down to perhaps 2 miles per hour, and then stops. It feels as though the power steering also goes out. When the car stops, it shakes and jerks. You cannot accelerate. I turn the motor off and then on, "resetting" the indicator (per the Ford dealership). And the issue stops. It has happened again today, Oct. 23rd. Twice (in the morning and again this afternoon). I called sam galloway Ford in fort myers, fl and was told to bring it in on Nov. 4th. Again, today is Oct. 23. I was told, by danielle (service advisor), that "since it is not happening all the time it was fine to wait" until Nov. 4, 2015. I am afraid to drive this car this is a safety issue for me, anyone I have in the car, and other drivers. Are you going to wait until someone gets killed because of this issue" I am on busy roads when this happens. Why don't you do something???"
My car will cut off randomly while driving down a city street at around 40 miles per hour. It has also happened while in a drive through while idling with foot on brake.
While driving the engine stalls, running only in a rough idle. The AWD off warning light comes on along with a warning light showing a wrench icon. The vehicle will only move 1 - 2 miles per hour, which is very dangerous in traffic or at an intersection! this happens at different speeds in city driving (I feel it is too dangerous to drive at fast highway speeds and no longer feel safe in this vehicle!) I understand other Ford vehicles having this same problem are named in a customer satisfaction program, and the problem is a faulty throttle body that is replaced.
- Monterey, TN, USA
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Last week, while my wife was driving our 2011 Ford Edge sport with 41,000 miles at 65mph on a busy Chicago highway, the message center pinged, "AWD off" message appeared, then a picture of a wrench appeared. The car then lost all power, including steering. Luckily, she was able to coast to the shoulder without causing a major accident and turn the car off. After a couple of minutes, she started the car and all appeared fine. Not being sure of what just happened, we took the car to the Ford dealership for inspection. $200 later, they told us that a brake pedal connector was loose and that was most likely the cause. A week later the exact same thing happened, again while she was traveling on a busy Chicago area highway at 65mph. After pulling over, turning the car off, and calming herself down, she started driving to get off of the highway. After about 10 minutes it happened again. This time she pulled over and called me. I met her and I drove the car to the Ford dealership. While I was driving, it happened three more times. However, I noticed that it appeared that if I kept the car under 40mph, it would run without recurrence. When I arrived at the Ford dealership, they were able to read the computer code. This time they told me it was code P2111 and that the throttle body actuator control was stuck open and that the throttle body and motor assembly needed to be replaced. $800 later, the repairs were completed. The evening we dropped the car off at the dealership, while doing some research on the internet, I learned that this appears to be a known issue with a "customer satisfaction program" to address being put in place. Unfortunately, my Ford dealership service advisor told me that they knew nothing of this when we picked the car up the next day. Having been through this, I can say I am quite surprised there are no deaths associated with this dangerous issue.
Driving on I-40 in asheville nc at 65 mph when engine light with wrench came on -no power able to get off rd-waited 5 min restarted car ok -another 5 miles same thing wrench light on car no power-able to restart-does 2 more times before getting home-check engine light on-hope Ford can help
The contact owns a 2011 Ford Edge. While driving 35-40 mph, the vehicle stalled without warning. The contact was able to restart the vehicle. The contact stated that the failure occurred twice. The vehicle was taken to the dealer where it was diagnosed that the throttle body needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 28,000.
On several occasions the vehicle lost all acceleration and power to the engine. Yellow wrench showed there was a warning, and check engine light flashed, but upon turning off the car (the main electronics ie:radio/ac still worked) and restarting it resumed "normal" functions and driving. We had several times this happened to us. All of the occurrences happened in the middle of accelerating and at different speeds. Two were on residential roads, one was in a busy intersection, and one (the worst) was on the freeway 3 lanes over from the right shoulder going with the flow of traffic at 70mph. The dealership was unsuccessful N assisting with the problem because without a check engine light they were unable to diagnose the problem. But our latest incident, on September 11th, 2015 (this time the wrench and AWD off flashed), the check engine light stayed on and it was diagnosed as a bad throttle body. This is more than dangerous it is a russian roulette of whether the car will work or not. Please take this situation seriously, there are many other people M.carcomplaints.com/Ford/Edge/2011/engine/engine.shtml complaining about the same year and model as my car, having the same exact issue. This should be put on recall immediately.
The contact owns a 2011 Ford Edge. While driving at 60 mph, the vehicle stalled and the wrench indicator illuminated. The contact stated that the vehicle was able to restart; however, the failure recurred approximately 10 miles down the road. The vehicle was taken to an independent mechanic where it was diagnosed that the throttle body needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 47,000.
On 9/9 I left orange beach al to drive home to jonesboro ar with my 2011 Ford Edge - it quit on me at least 45 times. I went to 2 Ford dealers, one mechanic on the road. First Ford dealer had no clue how to fix it and told me to leave 3 or 4 days. Next Ford dealer wanted $1500 4 hours and maybe more. So I kept driving since part costs $184. When driving the car just shuts off. No power steering, now brakes no nothing. If I could I got to the side of the road and turned on my flashers. I waited a few minutes and cranked it back up. Several times on the one lane road headed into hattiesburg I almost got rear ended by 18 wheelers and no side area to pull over - my car just quit - stopped and I stopped. I got to jackson 6 lane road 5:00 P.M rush hour and my car quit 6 times and I almost got hit there several times. My wrench icon comes on, my oil light came on, my engine light is on now also. The car abruptly stops - this is very dangerous - my husband got a car hauler and headed toward me and met me out of jackson. Once, it stopped to abruptly that my dogs hit the dashboard in the front seat and were so scared. They were in the backseat. I have grandchildren that ride with me - so can you imagine the issues that could happen when this car just shuts off. This is a severe problem that Ford needs to address this and so does safercar.gov. I called Ford today and they all but laughed at me and said I needed to get a new throttle body installed and pay for it that the 2011 Ford Edge was not included in the consumer satisfaction program 13N03 that I found on a website. This is a very dangerous problem that Ford needs to address immediately. I could have died yesterday trying to get home - did Ford care no - they will when someone dies.
While driving at approximately 35 mph, the power train warning light illuminated (the wrench light) appeared. The engine then began to sputter and stalled. Everything still working but when you pushed the gas no paower. Maneuvered off the road and was able to restart the engine. Worked properly after restarting. Concerned it will do it again in traffic.
At 4 separate times my vehicle suddenly and without warning had a total loss of power at highway speeds during rush hour traffic. I was forced to coast to the right side of the road and on to the shoulder with other vehicles all around me going 70 mph. I stopped the vehicle and restarted it. It hesitated, but did start again, and then drove fine 10 minutes before doing the exact same thing again! I took it to the Ford dealership and they person at the desk knew what it was right away without even looking at the car: The throttle body. This is apparently a very common problem with these vehicles, and Ford has already issued an extended warranty for other cars with a similar problem. For the Edge, however, I am being forced to pay $600 to repair it or risk my life by continuing to drive it as it is. Ford knows about this problem. They have even redesigned the part. They should be forced to recall the part before somebody gets hurt (or worse) because of their mistake!
This is now the seventh time I've lost all power while driving. The car completely shuts down, steering becomes uncontrollable and the oil pressure light comes on. I've taken to the dealership and I'm being told the car has no codes of what happened and they can't repair. I'm not sure how a computer doesn't register a low oil pressure light or how it's not hard coded somewhere in the computer system that the car just cut out at 35mph to 60 mph I have no warning that this is about to happen, I lost my steering, car shuts down, brakes do not work. Ford has no idea on how to fix this. I pull over and wait a few minutes crank up and go, sometimes it does it 5 to 6 times in a row before I can get to the dealer. Also, my driver's side door always keeps the door ajar light on, Ford has no clue how to fix this either- the interior lights stays on the whole time also. I have taken it in several times for this also and they can't fix it. I bought this car used and it was great for one year and now it has many problems which I believe it did when I bought it. I now put 93 octane in it just to see if that helps, I have put engine cleaner in it, had all the filters changed every 3 months, nothing seems to work. I do have grandchildren and worry that an accident could happen due to this malfunction. How do I go about filing against Ford for the lemon law.
My throttle body has gone out on my Edge causing my car to completely stall out in rush hour traffic and on the highways. I have read forums about many warranty extensions that Ford put on vehicles very similar to my own because of this issue but mine was not one of those. I'm now having to pay $800 to fix a problem that Ford created!
While driving on interstate 75 in Kentucky, my 2011 Ford Edge lost power, with violent shuddering and no acceleration. Managed to move from the middle lane to the emergency lane. Shut off Edge and restarted, everything returned to normal. Today, Aug, 12 the exact same occurance happened again, other than speed all conditions were the same. Ford dealer said it could possibly be the throttle body but could not diagnose until it happens again and vehicle is not shut off and taken directly to them. This is an extremely unsafe incident to have happen on the interstate at 70 mph, this should be a recall.
About 2-3 weeks ago, while driving in the outer banks, nc, I had a sudden loss of power in the vehicle and an yellow wrench sign came. Luckily, I was able to pull off the road and shut the car off. Once restarted, it worked ok. I went to cavalier Ford dealer at portsmouth, va and they could not find anything wrong. Since there was no recall or mention of this problem from Ford, I was told not to worry about it. Today, while driving with my wife and daughter, I had complete loss of power with the yellow wrench sign again. I had to pull on the wrong side of the road with hazard lights on. Again, we were lucky that we did not get hit. When restarted, I was able to drive back home and take my wife's car. I am taking the Ford Edge to the dealer again. I am letting you know that, when I googled for similar problems, there were plenty of complaints on this model vehicle. You can find these reports on the link below: \25\15 updated 12/1/2015
Vehicle lost power while entering freeway. Wrench light came on, engine was shuddering baldy. Engine had just been started after sitting for 90 minutes. Had to limp across two lanes of traffic to get to the median. Engine had to be shut down and restarted after two minutes. Could have caused a bad collision.I do not trust this car. It is dangerous.
My wife was driving on a surface street with our infant boys in the back seat. Without warning, the 2011 Ford Edge lost all power and the engine vibrated intensely. It could have caused a serious collision. She restarted the car and tried to make it home safely and slowly. It happened again on the way. The next day (7/20/15), when we drove the SUV to the dealership, it happened a 3rd time. Galpin Ford (N hills, ca) diagnosed it with a faulty throttle body, not covered by our 7-year powertrain limited warranty. This is a certified preowned Ford Edge that we purchased a little over a year ago. Throttle bodies should not fail with 45K miles on the car. And, it should be covered by the warranty, or better yet...it should be a recall. The loss of power is a dangerous problem that Ford should take responsibility for.
The contact owns a 2011 Ford Edge. While driving at an unknown speed, the AWD and check engine warning lights illuminated. The vehicle failed to accelerate. The contact was able to maneuver to the emergency lane. The contact shut off the vehicle and was able to restart the engine, but the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 33,800.
A D V E R T I S E M E N T S
- Lindsay, OK, USA