CarComplaints.com Notes: A frustrating electrical issue is causing an ever-present “door ajar†warning light for 2011-2013 Ford Edge owners. Even with the doors latched shut, faulty sensors convince the vehicle’s computer they aren’t. With no way to override the system, owners have no choice but to stare at the warning light, listen to the warning chimes when the car is stopped, and deal with interior lights that won’t shut off.
2.4
hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
62,605 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Edge. The contact stated that after closing the front driver's side door, the "Door Ajar" message was displayed, and the interior lights remained illuminated. The contact was concerned that the front driver's side door might open while driving. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 139,000.
The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the driver-??s side front door swung open independently and she had to hold the door shut while driving. The door failed to remain closed. The contact was able to safely drive home. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 133,000.
I own a 2011 Ford Edge that has a reoccurring door latch issue. This is a well known issue with certain Ford Edge years. The door latches are defective and malfunction, causing a "door ajar" dash warning light and the interior lights come on. We have had all 4 door latches replaced, but I currently have one malfunctioning again. The last one I had replaced in 2018 was not covered under warranty, and cost me $350. I spoke with Ford and they refuse to reimburse me. My daughter currently drives this car. It is unsafe when the interior lights come on at night when driving due to this issue. Ford should step up and recall these models with this problem.
The contact owns a 2011 Ford Edge. The contact stated that the door ajar warning indicator illuminated and drained the battery. The vehicle was taken to medved Ford (1404 S wilcox St, castle rock, co 80104, (303) 688-3137) where it was diagnosed that the rear driver's side door was faulty and the door latch needed to be replaced. The vehicle was not repaired. The contact stated that the front driver's side door latch was previously repaired. The manufacturer was notified of the failure and stated that no recall was associated with the VIN. No further assistance was provided. The failure mileage was 110,000. Updated 8/20/18
- Castle Rock, CO, USA
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The contact owns a 2011 Ford Edge. The contact stated that the driver's door failed to latch and remain closed. The door ajar warning indicator illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer stated that the vehicle was not included in a recall and referred the contact to NHTSA. The failure mileage was 110,000.
The contact owns a 2011 Ford Edge. While driving at any speed, all four doors unlocked and the interior lighting remained illuminated. In addition, the door ajar warning indicator illuminated. The vehicle was taken to the dealer (shamaley Ford in el paso, tx), but the cause of the failure could not be diagnosed. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was approximately 40,000.
The contact owns a 2011 Ford Edge. The contact stated that the dome light failed to turn off, which drained the electrical power. In addition, the door ajar warning indicator illuminated intermittently when the door was closed. The independent mechanic who sold the vehicle to the contact did not perform diagnostic testing. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was waiting to determine if there was a manufacturer campaign to service the vehicle or a solution to prevent the failure. The approximate failure mileage was 49,000.
The contact owns a 2011 Ford Edge. Upon starting the vehicle, the door ajar warning indicator illuminated and chimed. The contact attempted to lock the doors, but the locks failed. The dealer diagnosed that the latch malfunctioned. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000. The VIN was unavailable.
The contact owns a 2011 Ford Edge. The contact stated that while driving at any speed, the driver side door remained open and the door ajar warning light illuminated. The failure was not diagnosed. The manufacturer was made aware of the failure and stated that the failure was covered by the warranty. The failure was not remedied. The failure mileage was approximately 49,000. The VIN was not provided.
The contact owns a 2011 Ford Edge. The contact stated that the door ajar sensor was illuminated. The vehicle was taken to the dealer where it was diagnosed that the rear driver side door latch failed and needed to be replaced. The manufacturer advised the contact to file a complaint with NHTSA. The failure mileage was approximately 121,000.
The contact owns a 2011 Ford Edge. The contact stated that the driver's door ajar warning indicator illuminated. The contact stated that the failure was intermittent, but eventually evolved to a consistent failure. The vehicle was taken to the dealer where it was diagnosed that the door latch was defective and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 77,100. The consumer requested a non-takata replacement for the airbag recall. Updated 08/10/2017
The contact owns a 2011 Ford Edge. While driving various speeds, the driver's door ajar warning indicator illuminated. As a result, all the doors failed to automatically lock. The vehicle was taken to the dealer where it was diagnosed that the front driver's door latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA campaign number: 16V643000 (latches/locks/linkages). The failure mileage was 130,000.
The contact owns a 2011 Ford Edge. The contact stated that the driver's side door failed to latch correctly and the door ajar warning indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the door latch sensor was malfunctioning and needed replacement. The vehicle was repaired, but the issue persisted. The vehicle was taken back and forth to the dealer several times. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2011 Ford Edge. When parking and exiting the vehicle, the dome light and door ajar warning indicator remained illuminated and would only go off when the vehicle was shifted into drive. The dealer diagnosed that the door latch needed to be replaced, but was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 65,000.
The contact owns a 2011 Ford Edge. The contact stated that the door ajar warning indicator remained illuminated even with all the doors closed. In addition, the door did not remain locked after being locked using the key fob. The contact also experienced excessive battery drain due to the failure. The contact had poor visibility due to the warning indicator being illuminated until the vehicle was operated between 25-30 mph. The vehicle was taken to the dealer where it was diagnosed that the latch assembly was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 65,000.
The contact owns a 2011 Ford Edge. The contact stated that the door latch on the front drivers side failed to lock properly. The vehicle was taken to a dealer where it was diagnosed that the door latch needed to be replaced. The vehicle was not repaired. The manufacturer had been notified of the failure. The failure mileage was 104,500.
The contact owns a 2011 Ford Edge. The contact stated that the driver's side door caused the door ajar indicator to illuminate, although the door was closed. In addition, the interior lighting remained illuminated and the doors would not lock. The vehicle was taken to the dealer where it was diagnosed that the latch assembly was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 74,000.
The contact owns a 2011 Ford Edge. The contact noticed that the door ajar warning indicator illuminated intermittently. The vehicle was taken to the dealer where it was diagnosed that the latch on the front driver's door needed to be replaced. The vehicle was not repaired. The vehicle was previously repaired, but the failure recurred. The manufacturer was not notified of the failure. The VIN was unknown. The approximate failure mileage was 136,000.
The door latch sensor in the drivers door is malfunctioning. Shows a door ajar warning on instrument cluster when door is actually closed tight. This warning indication prevent the doors from locking when driving. Big safety issue! it also causes interior light to stay on, and night time driving with that interior light glare is a safety issue. The dome lights have also stayed on when parked, causing the battery to go dead. This issue first was noticed 7/10/16 and continues intermittently each time the vehicle is driven.
A D V E R T I S E M E N T S
- Santa Rosa Beach, FL, USA