This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2010 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, but the dealer was not contacted regarding part availability. The contact had not experienced a failure. VIN tool confirms parts not available.
Received notice 2 years ago I have a defective takata air bag in my car. I am unable for 2 years to trade or sell my car or have a front seat passenger in my car as Ford continues to sell new cars with air bags that work this is too long a wait
Takata recall. The contact owns a 2010 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (leif johnson, 501 E koenig ln, austin, tx 78751) and was informed that the part to do the repair was unavailable. The manufacturer was notified and stated that the part would be available in the spring of 2018. The contact had not experienced a failure. The VIN was not available.
A letter regarding nobody has to seat on the front passenger because of the airbag but how long still- its been years? we went to private company for the aircondition to be replaced since kengrody Ford maintenance has not done us good not only expensive but did not work after the maintenance. This car is not a great car although its already been service a lot of times. Thank you.
Takata recall. The contact owns a 2010 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Perry Ford of santa barbara (440 hitchcock way, santa barbara, ca 93105, (805) 682-2411) was contacted and confirmed that the part was not available. The manufacturer was also made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Santa Barbara, CA, USA
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Takata recall: Nearly two years later and Ford has still not made replacement parts available to dealerships. At least, this is what I'm being told by autonation Ford.
Received recall (airbag) notice 12/017 that airbag could cause death after going off. Called Ford dealer in January 2018 to make appointment to have fixed. They assured part would be there within next two months. Kept calling & getting reassured part would come in. Went to Ford dealer in may2018, complaining not able to drive car with someone in passenger seat due to recall airbag notice threatening potential death. Here it is May 2018, having gone six months with no one able to ride in passenger seat, only to be told to "wait two more months!!?! have always purchased Ford in past, but have never been more angry with a dealership!! plans are to drive dad to Illinois from Florida in May 2018! please advise where to get recall fixes as soon as possible! dad is 89yrs old this year and needs to ride in passenger seat! recall must be fixed this week! where can I get Ford Edge 2010 fixed asap" VIN [xxx] zip code 34223 (englewood, fl) please tell me where to go to get recall fixed before driving to Illinois from Florida (?) I don't want to report a death, so please tell me where to get recall (airbag) fixed!! six months of this waiting and still no action is worth never buying a Ford vehicle again. Ford has failed to deliver service, making it impossible to drive with passenger..upsetting and at best, bad service! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Takata recall. The contact owns a 2010 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to el centro motors (1520 Ford dr., el centro, ca 92243, (760) 336-2100) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2010 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. The dealer (waxahachie Ford, 1780 old hwy 287, waxahachie, tx 75165) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact recently received a postcard from tk holdings, alerting her that the air bag manufacturer had filed for bankruptcy. The contact had not experienced a failure.
Letter from senator warner on behalf of constituent re recall notice on 2010 Ford Edge equipped with takata airbags still awaiting. The consumer stated the manufacturer exceeded a reasonable of time completing the recall repair.
Takata recall - there's a recall on the passenger airbag for my Ford Edge. The car is safe to drive, but it's not safe to use the passenger seat. It's been 2 years and there is still replacement parts or repairs available. I don't have use of my passenger seat and it affects the resale value.
Takata recall. The contact owns a 2010 Ford Edge. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer stated that they would release the part between April and June. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2010 Ford Edge. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata inflators: My complaint is with your Agency as much as Ford. Two years ago I learned of the inflator recall. I finally got written notification from Ford July 2016. After no further contact I called them with nothing further they could add. Called back July 2017 and was told no parts were being made, just don't use 1/4 the vehicle seating for safety. (not an option.) follow up October 2017, working with a new vendor...parts soon but no date. Got December 2017 letter parts delayed until early 2018. Its March. Called today, more bs. No parts made. Maybe 1st or 2nd quarter. Lady made a U-turn out of a parking lot a couple weeks ago and I missed her by inches. Worry every time we drive it often with grandkids in car. NHTSA has done nothing we have observed to fine or otherwise hold Ford accountable/motivate them. I suspect they pay lobbyist to pressure your Agency to ignore this problem. They had no problem getting their new cars out these last two model years. Tired of my families lives being at risk daily, but can not get out from under this car at this time and who would want to buy it. What happened to the ralph nader days when companies were fined into motivation to do the right thing instead of worrying about their profits. I'm tired of worrying about this proven deadly fault. Ford has verified we are part of the high risk group because of humidity. Get off your buts and get us some help please!
Takata recall. My 2010 Ford Edge is on the recall list for a replacement airbag and there is no replacement available at this time. The passenger frontal airbag inflator may explode in the event of a crash. If this is a known recall and people have died as a result of this, why is it taking so long to get the replacement" an accident can happen at anytime and I don't want to be afraid to ride in my own vehicle for the fear of the airbag. If a replacement cannot be made, what can be done" takata has filed for chapter 11 bankruptcy.
Takata recall - it's been over a year since I was first notified of this risk and Ford has not taken any action or notified me. To put this in to perspective, the us military moved tens of thousands of troops and equipment half way around the world to iraq and defeated the worlds 5th largest army in less time than Ford has been working on this recall. Time is up. I need a new airbag system before I get in to an accident not afterwards.
Takata recall this recall has been underway for several years. To date Ford has not provided a repair for my airbag. I live in hot humid area of the country. Specifically houston, tx NHTSA states hot humid areas are most dangerous for these airbags to become unstable. I am wondering why there is not available fix for this dangerous product. I cannot afford to replace my vehicle. I must drive it to earn a living. It is causing tremendous stress and anxiety on a daily basis I fear having and accident and being horribly injured or killed by the airbag.
Recall date:06/01/2016. Dealer unable to do anything as yet, no replacement or repair parts available. Dangerous to drive vehicle and and repair definitely untimely. Today's date: 02/13/2018.
Takata recall. The contact owns a 2010 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called four local dealers: Tropical Ford located at 9900 S orange blossom trl, orlando, fl 32837 (407) 851-3800, greenway Ford located at 9001 E colonial dr, orlando, fl 32817, Ford of clermont located at 1101 E highway 50, clermont, fl 34711 (800) 313-9787, and sun state Ford located at 3535 w colonial dr, orlando (407) 299-5900. The dealers stated that the parts were not available. The manufacturer was made not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2010 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over a year ago. The dealer had not been contacted. The manufacturer was not made aware of the issue. The contact recently received a postcard from tk holdings, alerting him that they filed for bankruptcy. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Laguna Hills, CA, USA