This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Called dealer on 10-10-2022, 2:30pm to arrange repair and was told that the dealer would call me when parts were available. I have not been contacted by the dealer or any other party. If this is an urgent safety problem and my life may be at risk, shouldn-??t this be a higher priority for the dealer and manufacturer; should I consider my potential loss of life or disability to be collateral damage? Urgent matters allowed to languish for a full year or more do not qualify as making a good faith effort to resolve a safety recall.
Takata Recall. The contact owns a 2009 Ford Edge. The contact stated while the vehicle was being inspected, she was made aware of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Recall warning issued over a year ago and zero remedy is available yet. My vehicle has <80,000mi and has a lot of life left. These recalls take way too long to fix.
2009 Ford Edge. Consumer writes in regard to airbag safety recall. The consumer stated the dealership was unable to complete the recall due to not having the necessary parts.
- South Huntington, NY, USA
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Manufacturer Recall 19S01, NHTSA Recall 19V001. I have contacted Bob Tomes Ford multiple times (John Grinn, Mobile service) leaving messages and my phone number. No call back. Today a scheduling representative was able to speak to someone at this dealership and was told they do not offer mobile repairs. I have received multiple notices from this dealership advertising "repairs at your home or work"!! I can't even get a return phone call but receive multiple mail notifications, man showing up at my home multiple times, same man following me down my alley, and just this weekend, someone scanning my license and leaving a notice. If I can't schedule the repair, how am I supposed to get this problem resolved that is a possible danger to my life"!"! No one will return my calls!
I see I have two recalls on my vehicle, one states "remedy not yet available" and was issued over a year ago. Manufacturer Recall 21S12, NHTSA Recall Number 21V1158. When is a remedy going to be available? I have been aggressively pursued for the other recall but unable to get any representative from a Ford dealership to return my calls when leaving messages for mobile repair. First was Bob Tomes Ford, McKinney, TX. I received flier that said they will do repairs at home or work. A scheduling rep finally got in touch with someone and they do not perform remote repairs!!! I'm attempting a third dealership today. Another message left, doubt I will get a call back.
There has been no incident but I am unsatisfied with the amount of time the manufacturer is taking to remedy the situation. The recall is for a huge safety item and it means every time my family and I drive in my vehicle, we are unsafe. This does not meet the criteria for a road worthy vehicle until this is fixed. I called the FORD dealer for an update today and hope to have one soon.
We took our Ford Edge to Bowditch Ford and supposedly had the air bag igniter fixed. I now see from this website that the part has not been made available and the airbag is not safe. When will I know if the part is available and why did Bowditch tell us they replaced it?
First when is the recall going to happen. How much longer does this safety hazard have to exist. It could kill me and everyone in the vehicle but yet nothing has been done. Driver side airbag. Your steering is a job. The power steering pump is horrid - bad bad.
Takata recall. The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 21V158000 (air bags) however, the part to do the recall repair was unavailable. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The contact was concerned about driving the vehicle. VIN tool confirms parts not available.
THIS FORD EDGE WAS COMPLETELY TOTALED OUT. I HAD RECIEVED A CLASS ACTION LAWSUIT OF AN AWARDMENT OF $5,000 WHERE IS MY $5,000 I SHOULD HAVE BEEN KILLED IN THIS ACIDENT.WE CAN CONFIRM THAT WE HAVE RECEIVED YOUR ONLINE FORD WEB CLAIM (CLAIM # [XXX], CONFIRMATION CODE: WZ8YCAOD) ON SEPTEMBER 14, 2019. ALL CLAIMS ARE IN PROCESS AND WE WILL CONTACT YOU IF WE NEED MORE INFORMATION.THIS WAS FROM SEPT. 14 2019 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2009 Ford Edge. While driving 40 mph, the contact heard an explosion under the vehicle. There were no warning indicators illuminated. The contact stated that smoke entered the cabin of the vehicle, which hindered his visibility. As a result, the front passenger side of the vehicle crashed into a pole and caught fire underneath the vehicle. The air bags did not deploy. The contact stated that the fire extinguished on its own due to the cold. A fire report was filed. A police report was not filed. The contact sustained lower back and shoulder injuries by striking the bottom of the dashboard. The contact's daughter seated in the rear passenger seat sustained back, neck, and chest injuries, and sustained breathing problems. Both occupants sought medical attention. The vehicle was towed to an independent mechanic. The contact called big three auto sales (17020 E 8 mile rd, detroit, mi 48205, (313) 245-0800) and was informed that the VIN was associated with NHTSA campaign number: 19V001000 (air bags). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Takata recall issue. I received a notice of this recall in January 2019. I called my local dealer, mullinax Ford to have it resolved. They took my VIN, name and number and said they'd call me when the parts became available. I received another notice in April so again, I made the call to mullinax. They took down my information again and said they'd contact me. Here it is, June 10th 2019. I called them again and they said it will still be weeks possibly months before the parts come in. Unacceptable! I'm afraid to drive my car!
Takata recall, 19S01/NHTSA recall 19V-001, my Ford dealer has no replacement airbag available and Ford company gives me recorded message. Its been over 6 years now, when will my car get repaired?
Takata recall: Paramus Ford dealership (375 NJ-17, paramus, NJ 07652) claims to have not received the replacement parts. I'm driving to Florida in 3 weeks, and will stay for 3 months, where it will be exposed to higher heat and humidity. Need the parts before 2/11/2019. Have been calling paramus Ford for weeks, and they still have not received the parts from takata.
Takata recall. The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). Bolton Ford (1500 E college St, lake charles, la 70607, (337) 474-0070) was unable to obtain the part from the manufacturer to schedule an appointment for the recall repair. The dealer indicated that the contact had been placed on a waiting list for the part, but there was no follow-up call to verify what number the contact was placed on the list. In addition, there was no mention of a loaner vehicle option in compliance with the recall notice. The vehicle was not repaired. The manufacturer was contacted. The contact had not experienced a failure. Parts distribution disconnect.
2 years and still waiting for Ford to replace my air bags" why is it taking so long???? I have children that ride with me on a daily basis in this vehicle! nothing has happened as of yet, but what if it does???"
Takata recall : I received a letter for recall 17S01 / NHTSA recall 17V-024. And I have heard that the parts aren't avaliable to change it. How can I do?
A D V E R T I S E M E N T S
- Lowell, MA, USA