CarComplaints.com Notes: Say what you will about the styling of the Ford Edge, but the bottom line is owners seem to love this vehicle. That is, of course, except in the case of it's dangerous, worrisome and unexplained issues with random engine stalling.
Our data suggests an early defect trend, as owners of the 2007-2008 models have started posting their accounts of what happens when you're driving down the road and the engine just stops. Some at high speed, some at low speed but always a random shutdown of the engine, electrical and power steering.
Time will tell if this becomes a widespread issue, but there's no drying the seriousness of the problem. With that in mind, we're flagging the Edge with our "Beware of the Clunker" rating until the situation improves.
10.0
really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
17,293 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. Over seventeen months ago, I received information that there was a safety recall on my passenger frontal airbag. Because there is no remedy for the problem, I continue driving my car with passengers every single day with an airbag that has a ruptured inflator resulting in metal fragments striking my vehicle occupants that can cause serious injury or death if I am involved in an accident. Being that there is no remedy for the problem, I have to continue driving in the danger of a possible death of my passenger due to faulty airbags.
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available/parts distribution disconnect.
2007 Ford Edge. Consumer writes in regards to safety airbag recall. The consumer stated the recall repair exceeded a reasonable amount of time. Updated 11/22/2017 the consumer requested a date for the repair. Updated 12/7/2017
The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Camelback Ford in phoenix, Arizona was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Called stoneham Ford in mass. They said they wont touch car!!! they claim they don't have parts? this is unacceptable and unprofessional. Please advise Ford sent letter to me March 2017.I got a lawsuit letter explaining the processes from tk holdings last month
- Burlington, MA, USA
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Takata recall has not been taken care of in a timely manner! NHTSA recall #16V384. Manufacturer recall #16S26 thanks in advance for your assistance in this matter!
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the air bag warning indicator illuminated. The contact called the serramonte Ford dealer (999 serramonte blvd, colma, ca 94014; 650-755-7007) and was informed that the remedy was not available and was not sure when the parts would arrive. The manufacturer was made aware of the failure and informed the contact that they would receive a second notice once parts become available. The approximate failure mileage was 130,000.
Takata recall issues 6/10/2016. Parts still not available through Ford to take care of recall, yet Honda sent notices out several months ago with resolution. I only know this because my brother owns a 2008 civic and the information gets mailed to my residence. I do have a toddler in a car seat, and I'd rather not have something flying at him in an accident and injuring him. Changing vehicles is not an option.
I received the notification regarding the defective airbags in June 2016. I contacted the dealership I purchased my vehicle from to find out when they would be able to replace the airbags. They informed me that they have not received the release from Ford for the replacement parts. I received a postcard in the mail (Nov 2017) from T.K. holdings Inc. In regards to chapter 11 for takata airbag inflators. I called my local dealership again to find out when they would be replacing my defective airbags. Again, they gave me the exact same response as I got last year. My concern is that I am driving a vehicle with defective airbags that could cause body injury or worse, death, if I am involved in a horrible accident. I love my vehicle but want this issue resolved. Secondly, how does this affect the resale of my vehicle" who do I need to talk to"
I have a safety recall notice 16S26/NHTSA recall 16V-384, dated July 2016, multiple attempts at wichita, mel hamilton Ford to get it replaced, they say they do not have the parts to replace this. Now my airbag alarm is on, need to get it replaced asap.
The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Dunphy motors in philadelphia, Pennsylvania 19136 was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall the recall was issued in June 2016 & according to my local dealer (coccia Ford), there is still at this time, no replacement part available. They are also not offering loaner cars as preventative measures to prevent bodily harm/death.
Takata recall. Local Ford dealership still does not have the replacement component to repair the problem identified in the recall. Received recall notice in July 2016.
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called priority Ford (7520 North military highway, Norfolk, va 23518; 757-419-2500) and was informed that they were waiting for the manufacturer to authorize repairs and informed the contact that they would receive a second notice once the remedy became available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall: NHTSA recall number 16V384 was issued June 1, 2016. Eighteen months after the recall was issued, the manufacturer (Ford) has failed or is unable to remedy this safety recall for my vehicle in a timely manner. Further, I have been notified by tk holdings, Inc., via U.S. mail that takata corporation has filed chapter 11 bankruptcy in the United States. The notice states, in part, "...takata-manufactured airbag inflators...are or may be defective and could rupture, creating a risk of personal injury or death. The notice advises me to visit www.airbagrecall.com to see if I am at risk of injury or death...based on the NHTSA recall notice, I am at risk of personal injury or death with regards to the takata airbags installed in my vehicle. My complaint is that the manufacturer of my vehicle, Ford Motor Company, has not remedied this safety recall in a timely manner and based on the takata bankruptcy filing, I am concerned that this safety recall will go un-addressed by the manufacturer of my vehicle. My vehicle has not been in an accident. The air bags have not deployed. My complaint is that the safety issue has not been remedied.
Takata recall - there has been a recall on my type of car since June 2016, and Ford Motor Co. Still has not been able to get the necessary parts to their dealership service departments in order to fix this dangerous problem. After a year-and-A-half, this seems ludicrous. When can consumers expect their cars to be repaired and made safe?
A D V E R T I S E M E N T S
- Rochester, MN, USA