This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 40 MPH, the "Low Oil Pressure" warning light illuminated. The contact drove to the residence and parked the vehicle. The contact called a dealer and was advised to take the vehicle in to the Service Department. The contact stated that the vehicle failed to start and was towed to the dealer. The dealer diagnosed the vehicle and determined that the timing belt had failed and caused the oil pump to fail, causing the engine to seize. The failure mileage was approximately 98,000. VIN tool confirms parts not available.
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while driving at approximately 10 MPH, the low engine oil pressure warning light illuminated. The contact stated that she observed an audible alert but was unaware of where the sound came from. The vehicle was taken to an independent mechanic however, the mechanic was unable to duplicate the failure. The manufacturer was not notified of the failure. The failure mileage was 57,557.
The contact owns a 2018 Ford EcoSport. The contact stated while driving at unknown speeds for several hours, the vehicle lost acceleration. The driver was able to coast off the freeway. The oil warning light was flashing. The vehicle was taken to an independent mechanic, who advised that the cam shaft position sensor needed to be replaced. The computer failed to communicate properly with the vehicle. The vehicle failed to restart. The vehicle was towed to the residence. The contact called several unknown local dealers, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted. The failure mileage was approximately 99,300.
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the contact's granddaughter was driving at an undisclosed speed, the vehicle started making abnormal sounds. The contact's granddaughter then parked the vehicle. The vehicle was towed to the dealer where the vehicle was diagnosed with a failed engine oil pump and that the engine oil pump needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 73,897.
The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the low oil pressure warning light illuminated on the instrument panel, after which the contact heard an abnormal sound coming from the engine compartment. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump belt, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, parts were not yet available. The failure mileage was 56,000. VIN tool confirms parts not available.
- San Antonio, TX, USA
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The contact owns a 2018 Ford EcoSport. The contact stated while driving approximately 75 MPH, there was an abnormally loud sound in the cabin of the vehicle. The contact stated that the vehicle was losing motive power. The contact depressed the accelerator pedal and the vehicle continued to lose motive power. The contact stated that the engine was not revving while depressing the accelerator pedal. The contact stated no warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the turbocharger had failed and damaged the engine, causing other engine systems to fail. The contact stated that the dealer was going to email a detailed list of parts that needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and became aware of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) for which the VIN was included. The contact stated that the dealer confirmed that the failure was linked to the recall. The failure mileage was approximately 75,000.
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 35 MPH, the vehicle stalled. There were no warning lights illuminated. The contact was able to restart the vehicle and continue driving. Approximately two and a half years later, while driving approximately 40 MPH, there was a knocking sound coming from the engine compartment. The low oil pressure warning light illuminated. The contact pulled over, parked the vehicle, and had the vehicle towed. The dealer was contacted, and the vehicle was taken to the dealer where it was diagnosed that the battery cable had melted after the first failure. The vehicle was returned to the dealer where it was diagnosed that the engine had failed. The battery, engine, and catalytic converter had been replaced; however, the recall repair had not been completed. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
The contact's wife owns a 2018 Ford EcoSport. The contact stated that while his wife was driving 45-50 MPH, the low oil pressure warning light illuminated, and the vehicle lost motive power. The contact's wife was able to veer to the side of the roadway. The vehicle was towed to an independent mechanic, where it was diagnosed that the oil pump had seized, causing the engine to seize due to the presence of metal shavings in the engine. The mechanic determined that the engine needed to be replaced. The dealer and the manufacturer were notified of the failure and informed the contact that he would be charged for the repair because the VIN was not under recall. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23015 (Engine and Engine Cooling). The failure mileage was approximately 76,000.
The contact's wife owns a 2018 Ford EcoSport. The contact stated while driving approximately 75-77 MPH, the low oil pressure warning light illuminated, and the vehicle lost motive power. The contact was able to veer to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that the oil pump tensioner had failed, causing the engine failure. The dealer determined that the engine and turbo needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23015 (Engine and Engine Cooling). The manufacturer was not notified of the failure. The failure mileage was 52,608.
The contact owns a 2018 Ford EcoSport. The contact stated that while driving approximately 45-?"55 MPH, the low-pressure oil warning light illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the engine had failed, and that the vehicle was not drivable. The vehicle was towed to the residence. The contact called an unknown local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 67,000.
The contact owns a 2018 Ford EcoSport. The contact stated while driving approximately 70 MPH, the low oil pressure warning light illuminated. The contact stated that the vehicle lost motive power and decelerated to 25 MPH. The contact arrived at her destination and later drove the vehicle to a dealer. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the belt on the oil pump had fractured and there were metal fragments inside the engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Action Number: PE23015 (Engine and Engine Cooling). The failure mileage was approximately 39,000.
The contact's daughter owns a 2018 Ford EcoSport. The contact stated while driving at undisclosed speeds, the vehicle stalled. There was an abnormal sound detected before the failure occurred. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was recommended that the engine and the oil pump needed to be replaced. The mechanic informed the contact that the vehicle was not covered under warranty. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 80,000.
The contact owns a 2018 Ford EcoSport. The contact stated while driving 65 MPH, the low oil pressure warning light and the check engine warning light illuminated. Additionally, the vehicle stalled. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the oil pump belt had failed, and there were metal shavings in the engine due to rod bearing damage. The mechanic replaced the oil pump; however, the failure persisted. The vehicle remained at the independent mechanic for further diagnostic tests. The contact related the failure to NHTSA Action Number: PE23015 (Engine and Engine Cooling). The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 32,000. The VIN was unavailable.
The contact-??s daughter in-law owns a 2018 Ford EcoSport. While driving approximately 60 MPH, the Low Oil message was displayed, and the engine shifted into "LIMP Mood" reducing the speed of the vehicle. The vehicle was later towed to the local dealer who diagnosed that the oil pump had failed causing permanent damage to the engine and that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the vehicle had experienced the same failure listed in the NHTSA Action Number: PE23015 (Engine, Engine Cooling). The failure mileage was 74,000.
The contact owns a 2018 Ford EcoSport. The contact stated while driving 65-70 MPH, the low oil pressure warning light illuminated, and the vehicle started losing motive power. The contact stated that she exited the freeway and veered to the side of the road, where the vehicle lost motive power. The vehicle failed to restart and was towed to an unknown dealer. The vehicle was then towed to the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 38,000.
The contact owns a 2018 Ford Ecosport. The contact stated while driving 55 MPH, the brake pedal became firm, and it was difficult to depress the brake pedal. The engine oil pressure, engine, and the wrench warning lights were illuminated. The vehicle was taken to an independent mechanic. The contact was informed that the failure was due to a faulty oil pump. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was 77,301.
The contact owns a 2018 Ford Ecosport. The contact stated while his daughter was driving into a parking area, she heard an abnormal sound coming from the engine compartment. After a visual inspection of the engine compartment, the contact observed that the engine oil was at sufficient levels. The low-oil pressure warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the oil pump causing damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23015 (Engine and Engine Cooling). The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 81,000.
The contact owns a 2018 Ford Ecosport. The contact stated while driving 35-40 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the thermostat had failed. The vehicle was then taken to another independent mechanic, who made the same assessment and informed the contact that the failure could be covered under warranty. The vehicle was taken to the dealer, where it was diagnosed that the engine needed to be replaced. The dealer replaced the engine under warranty; however, the failure recurred within 24 hours. The vehicle was taken back to the dealer, where the thermostat and the starter were replaced. The contact stated that while pulling out of a Walmart parking lot the following day, the vehicle shut off. The contact jumpstarted the vehicle, and the battery was replaced at Walmart; however, the vehicle shut off several times within an hour of replacing the battery. The contact stated that while coming to a complete stop in the highway, the vehicle shut off. The contact was unable to pull to the side of the road. The contact stated that she pushed the vehicle to the side of the road with the assistance of bystanders. The vehicle was towed to the dealer, where it was being diagnosed. The vehicle was not repaired. The contact stated that the auto Start/Stop feature seemed to malfunction with the engine turning off when coming to a stop, but the vehicle failed to restart as needed. The manufacturer was not notified of the failure. The failure mileage was approximately 42,0000.
The contact owns a 2018 Ford Ecosport. The contact stated that while her husband was driving at approximately 60-?"65 MPH, the vehicle lost motive power and stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired, but the failure recurred. Two days prior to the failure, the vehicle had received a routine oil change and maintenance service at the dealer. The contact stated that while driving at approximately 30 MPH, the vehicle stalled. The wrench symbol was displayed. The Ford pass indicated there was a power train failure. The oil was changed prior to the failure. The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was contacted and stated there was no warranty coverage on the vehicle. No assistance was provided. The contact stated that the failure was related to NHTSA Action Number: PE23015 (Engine and Engine Cooling). The manufacturer was contacted. The failure mileage was 41, 000.
The contact owns a 2018 Ford EcoSport. The contact stated that while his son was driving approximately 75 MPH, the vehicle began to hesitate upon depression of the accelerator pedal with the oil warning light illuminated. The contact stated that an abnormal, clanking sound was coming from the vehicle. The contact-??s son was able to coast the vehicle off the highway. Due to the failure, the vehicle was towed to a dealer where the technician discovered metal shavings in the engine. The manufacturer was not notified of the failure. Upon investigation, the contact discovered NHTSA Action Number: PE23015 (Engine and Engine Cooling) which he linked to the vehicle failure. The engine was replaced, and the vehicle was repaired. The failure mileage was 68,028.
A D V E R T I S E M E N T S
- Spruce Pine, NC, USA