This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My car is at Ford getting a new engine due to a faulty oil pump. I know there-??s a class action suit against Ford for this same issue. My car is a 2018 Ford EcoSport with 22,000 miles. This shouldn-??t happen with only 22,000. This is costing me $8600 which is crazy.
I have purchased this vehicle in June 2019 and the engine went out while I was driving out of town on 07/02/2021; I have had to replace the engine and the turbo, I had to pay a tow of $340 to the nearest Ford dealership (Marietta, Ga-Gary Service Advisor.) They told me the belt jumped the internal valve timing in the engine. I had to call FORD CORPORATE to beg someone to help me replace the engine because I was at 60,101 miles and the warranty only covered engine repair up to 60K. I was able to get a case manager John Ashley (866-631-3788 ext 79212) and she was able to get ford to cover majority of the $6800 cost of the repairs which I had to wait till November 12 to pick up my car because they said since it was covid the engines and turbos were on back order. At that time I made a payment to Ford for 1875$ for my portion of the repairs. The Warranty that they gave after repairs was for 2 year which the date was 10/10/2023, the car as of 11/27/2023 is back in the shop with the same engine and turbo problem, this time there is oil leaking out of the engine and turbo which need to be replaced. The engine continues to go out while I am driving, it slows down while driving on the interstate and will not allow you to accelerate over 60 mph. There are never any warning lights that come on and my car has been Maintenace at dealerships with receipts.
In December of 2021 my vehicle started to feel like it was "trying to die" for lack of a better words. On December 18th I took it to Firestone in Tulsa, Ok to have it check and the mechanic at the time told me to take it directly to Bill Knight Ford in Tulsa, Ok where it was purchased. On the way there the vehicle completely shut down while on the highway with every warning light coming on. It was left in a parking lot that night and was towed to Bill Knight the following Monday. They said there was a manufacturing issue with the engine and that it was known to Ford and that a new engine would need to be put in the vehicle. Not sure if this truly qualifies but was told there is a lawsuit pending because so many people have encountered this problem.
Engine failed without ever showing a check engine light or any other warning. One day there was a rattle coming from the engine, so we took the car to the ford dealership. Then they told us that the oil pump failed and that the car needed a new engine.
The vehicle had an intense loss of power and slowed down to a few miles per hour even with the gas pedal pushed down all the way. This put us in harms way until we could get out of the way of moving traffic. In a parking lot, the vehicle stopped and would not start. The engine light came on briefly before the event. The vehicle was towed to the dealer. The service department indicated that the engine was bad and a new one would be needed. The vehicle was held by the service department for about a month until another engine became available. The failed engine was then replaced. The service documentation indicated that there was debris in the failed engine. Due to the extended warranty in place, only the $100 deductible fee was paid. While we are grateful that we did not have to pay the full price for the repair, our main concern is the sudden failure of the engine.
- El Paso, TX, USA
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My car-??s -??low engine oil pressure-?? light came on at the end of a long road trip. I immediately began getting off the highway and trying to exit. That-??s when the car stopped accelerating and I coasted to a stop in a neighborhood right off the road. I drove for less than 3 minutes after the light came on. My car was towed and the mechanic at the dealership told me it was a problem with the engine and I had no oil. I called my insurance, assuming a large pothole I hit on the road trip caused damage. But the adjuster found no evidence of damage at all. It turns out, the engine-??s oil pump belt was shredded due to a tensioner problem. I googled this issue in my model car and discovered that the NHTSA is apredatory investigating this problem across 2018-2021 Ecosports. This is extremely concerning bc my car is barely 5 years old and only has 38,000 miles. Ford says the belt should last through 150,000 and it barely made it 1/4 of that. Because it wasn-??t damaged and the vehicle isn-??t recalled yet, I will likely have to pay nearly $8,000 out of pocket to repair my car.
I was doing 60 mph on a back road when I had sudden loss of engine power and the oil pump light came on. Car is now in the shop and cannot be driven due to oil pump failure and needing a whole new engine. The oil pump light was ONLY flickering and would not STAY ON the whole time until I had my check engine light come on and lost power. It has been inspected by Gallery Ford in Pekin, Illinois and I was told a new engine was required but they are on back order and no one new when they would get it in. They have a 2019 sitting on the lot for 7 months due to this same issue. This started happening on the freeway and it puts myself in the line of danger when people. When I am going slow or even stopped someone could easily not pay any mind and hit the car and seriously hurt my family and myself. I live in Ohio and just BARELY made it to my fathers house in Manito Illinois. I had to get it towed to the dealership.
October 10, 2023, vehicle was taking to dealership for oil leaks and check engine light. After inspection, the Mechanic replaced valve cover gaskets, new valve cover, injection o-rings, that was for oil leaks. Check engine light was for VMV valve, thermostat. Dealer had it for 4 days, mileage at 62,043. November 22, 2023, my elderly mom who I bought this car for was driving on a highway, lost complete engine while driving, completely stopped in the middle of the highway, the car is not drivable and suddenly stopped with no engine response to even drive it to the side. ON A HIGHWAY. She had to get people to push her off to the side of the road. Towed the vehicle to the dealer. The car has 63,265 miles and the mechanic has confirmed that the engine is completely defective due to no oil pressure in the car, oil pump wasn't working, so no oil in engine due to the belt breaking inside of the engine. Submitted for replacement of engine, is approved however there is a back order on the engine so we don't know when she will have it repaired. She has no other car. The engine lights came on only when the engine failed. I have read several complaints about the same problem with this car. This car is a danger to my elderly mother which cannot be reliable for her. Ford must repair this defective belt issue with a chain or something where the belt should last longer than 65,000 miles. This is a consumer problem as well, we cannot afford another engine replacement in 2 years after the warranty expires. The engine in this car is not reliable nor made well. We need Ford to address this as soon as possible and make this right to me the consumer in which I paid full price for this car and it is paid off!
I was on the way home from work when out of no where the engine light and a indicator saying low engine oil pressure came on I totally lost power driving on a highway and the car came to a stop. Mechanic told me it was the oil belt tensioner caused the engine failure and now i have to pay 4000 dollars on top of my monthly car and insurance company for a vehicle that just quite on me.
10/27/23 Driving and "Low Engine Oil Pressure Warning" came on. Pulled over as soon as I could. Husband loaded it up on a trailer the next morning to the Ford dealership. They called that afternoon to tell us that a NEW ENGINE is required!!!! It took until 11-24-23 and OVER $5,500 for a new engine to get my vehicle back! There is a 3 year warranty on the new engine, but no reassurance that this will not occur again. The vehicle had only 58, xxx miles on it.
11/19-While driving on interstate received "Low Engine Oil Pressure Warning" while trying to work through traffic to get off the interstate vehicle slowed from `65mph to `25mph would not accelerate and was almost rear ended and hit by other vehicles. Vehicle was towed to Ford dealer and was told that the Engine would need to be replaced. Research is showing a flaw in the Engine Oil pump design and many customers are reporting same issues. Repairs are estimated at $6,100 with No assurance from Parts Dept. at dealership that the replacement engine will have been updated and corrected this issue.
This model of the Ford Ecosport needs to be recalled due to a faulty engine. My engine had to be replaced at 70k miles because of a design flaw. As I was driving, the car indicated low oil pressure and stopped accelerating. The engine had to be completely replaced.
I bought my car brand new Ford ecosport. Car was running good until couple of weeks ago. My engine broke down in middle of high way 15 and 805 free way in California. Oil pressures which I tow the car to mechanic that night. The mechanic called me the next day and told me and said oil pump issues which led to break engine. I called and went to Ford dealer they won't work with me. My car is 74k miles which is they told is out warranty. My issue is the car has major mechanical issues. I didn't any warning signs before ford broke down. I would like to file complaint. So please let me know what I need to do. There is over 95 complaint with the same issue.
This has been nothing but a burden with this car. The engine has failed multiple times it has been taken to Ford and was fixed many times. It is available to be looked at anytime. It can't be driven, it has been parked in my drive for months now. The engine has failed on me multiple times while driving and put me and my family at risk of injury. This engine failure has caused me to rely on other people for transportation to work and other medical appointments. This vehicle has also had to be towed multiple times and pushed to a safe location due to the engine failing and causing my car from going top speed to 20mph on the highway. No warning lamps were given to me and this vehicle has been inspected and taken to Ford multiple times to be looked at and inspected. Documentation can be provided with all of my vehicles problems from alerts on the app, emails, paperwork from the dealership.. etc. I drive over an hour to and from work, it has been such an inconvenience to have to drive my husband's car which isn't the most reliable and having a vehicle I have to pay on but cannot drive is really stressful an pointless since it's just sitting and collecting dust with no help. I have reached out for help with this and no one I mean no one has helped at all. Ford has brushed this aside and left me with this burden. I also filed with the Ohio attorney general office and they couldnt help me.
Our 2018 Ford EcoSport with less then 50,000 miles had an engine failure while driving on the highway. This was due to the loss of oil pressure. We were out of the warranty by just a few weeks and Ford provided no help or support. We found out that this was a common problem with the engine on this style car but again there was zero support or help from Ford. The old pressure light came on while on a road trip with my wife. Once the light came on the car stopped accelerating so we pulled off the highway and took or car to the nearest Ford Dealership. They told us the engine was destroyed and needed to be replaced. Again we were offered zero support or answers from Ford and we had no choice but to pay over $7,000 to get a new engine in a year old car with less then 50,000 miles.
I bought my 2018 firs eco sport 3 months ago. Right after my 3rd car payment, the low oil pressure light came on. Took pictures of the dipstick, oil was good! Just had it changed, with receipt, 90% life left. Made it to miles down the road car made a little noise and stalled and would not start. Ford dealer had it Wednesday evening and on Monday they still have not touched my car! 202 complaints on this issues !
The engine failed at 57,000 miles due to an oil pump failure. There was no warning light or check engine light. I was on the freeway and the car started to shake I was able to get off the freeway but this could have ended badly if I was unable to control the car on the freeway. The car has been at the dealer for over five weeks now waiting on a replacement engine that I am responsible for paying for even though it was not my fault to the tune of $8,500. The engines are going out on several of these cars and they need to be recalled it is a huge burden of expense and also accidents that are happening even resulting in death.
I just bought the car and a year later it started showing low engine oil and then the whole car stopped running in the middle of the road. The engine went out.
I have had my vehicle's oil changes done regularly and have copies of those receipts. It only has 64,961 miles. While driving to work on 11/6/23 on a busy road my car gave me a "dangerously low oil pressure" warning light and I could hear a loud noise from my engine. The car behind me almost hit me as I began to slow; very glad I was not on the interstate yet. We had not had any problems with the engine before and have had no comments of concerns from mechanics during regular maintenance. We had it towed to the Ford dealership where I bought it, Steve Marsh in Milan, TN. They diagnosed the problem as being a failure of the oil pump belt and said I need a new engine that will cost $6,200. This belt is not due to be replaced until 150,000 miles per my owner's manual. It is still at the dealership and is available for inspection. It is not covered by factory warranty and I don't have a service plan. The dealership and I have both contacted Ford separately and were told they do not have any assistance to pay for this problem at this time. I have case # [XXX] from Ford. From my research online, what I was told by the dealer and a separate mechanic, this is a known problem with this engine and there is no way to know it is going bad until it happens. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the low-pressure oil warning light illuminated. The contact stated that the vehicle had received an oil change approximately five days prior to the failure. The contact was able to drive the vehicle to the local Midas where the contact was informed that the oil pump was not processing the engine oil. The contact was advised not to start the vehicle, and to have it towed to the dealer. The vehicle was towed to the dealer where it was diagnosed with an oil pump failure. The contact was informed that the engine, oil pump, wet belt, and turbo needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The manufacturer advised the contact that the warranty had expired and to report the failure to the NHTSA Hotline. The failure mileage was approximately 48,176.
A D V E R T I S E M E N T S
- Delray Beach, FL, USA