This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When the vehicle was being inspected, the consumer was informed the dashboard was separating from the structure extending 1/4 higher than normal. They also stated that recently they've seen at least nine vehicles with this same problem.
Consumer noticed that the dashboard on passenger's side unexpectedly came apart. This could cause the passenger's side air bag to go off inadvertently. Consumer drove the vehicle to dealer for inspection, and mechanic indicated that there was a recall on this vehicle. But at this time it expired due to fact that consumer was the second owner. Time elapsed for this recall at this time.
Consumer took the vehicle into the dealer on a recall for a cracking dashboard one year ago, and was told that the problem did not appear to be serious enough to be repaired. Currently, the dashboard cracked again and lifted up, blocking heat and air. Manufacturer was contacted, and stated that the date for the recall expired. However, consumer took vehicle back to the dealer to see if they would repair it at consumer's expense. However, dealer will not repair it.
The consumer noticed that dash board cover lifted up, exposing installation. The dealership and manufacturer were contacted. The speedometer was replaced shortly after the dash began to come apart. The entire defroster cover was coming off and was pushing insulation out into the vent.
Nar 06/19/2003. The consumer had his vehicle towed to vista Ford approx 3 times in one month for a broken fuel pump that needed to be replaced.the vehicle had a B roken radio antenna and a vibration which was coming from the tires. In addition to all the other problems the dashboard was coming apart and the floor material under the hood of the driver and passenger seat was coming apart. Ford has not offered any assistance in expediting fees and cost of repairs. Please assist in resolving matters.
My Ford Contour only has 69000 miles. Already, brakes have had to be replaced twice, dashboard curling up about 6 inches and defrost cover has come loose blocking view, now the timing belt is going bad, had to replace to motor mount. Fuel pump also went out.
My dashboard is warping. I bought this car used and it appears to be the second dashboard put in. This is a dangerous issue. It does obstruct the view. The dashboard is curling toward the inside of the car.
Dashboard is peeling up from windshield, defrost panel is now free floating on the dash. At this time the dash is peeling up near the air bag and I have concerns of it deploying while driving. I have contact Ford there was a recall on this very item which has now expired. I was not notified (I am the only owner). They have refuse to extend the recall to cover this defect. I have been told that it will be $1500 to replace the dash. I was told by Ford that I indeed was not notified and that the dealerships were aware of this problem and should have noticed it. My cat was in the shop for 3 months during the recall time and the dealership never checked my vehicle for this defect. I feel that Ford should at their cost replace my dash. This is a extreme safety hazard.
Consumer complained about dash board problem. The dashboard warped, causing a visual obstruction. This was the second dashboard installed, which was done during a customer's courtesy recall. This dashboard was under warranty for 1 year only. Currently, vehicle needed another dashboard. The dealer replaced the dashboard after the consumer contacted the manufacturer.
Dashboard on 1999 Ford Contour has buckled and there was a customer satisifaction recall for the work and was never told there was an expiration and I want to have it fixed and Ford will not. The vehicle is not safe to drive because the view is blocked.
Instrument panel and dashboard warped on a 1999 Ford Contour. The dealer was suppose to replace the instrument panel again but they refused to and the consumer needs repairs because it's defective.
In summer, 2003, the dashboard warped which caused the defroster grill to separate and resulted in poor visibility at the lower portion of the windshield.
Vehicle's dashboard is curled up and the air vent has popped out. The consumer also stated the windows did not defrost properly and the air condition fogged the window because the dashboard curled up to the point it touched the windshield.
The consumer noticed that the dashboard was warped. This allowed big pieces of plastic to fly through. Some of the plastic pieces were sharp and came in contact with the occupants. The dashboard warping is due to the sunrays and heater blower.
Ford Contour and alike experience problems with the dashboard warping. Ford should fix this defect at no charge. The warped dash causes obstruction of view out of the front windshield.
Consumer stated that the dashboard was detaching from the grill, and it was unsafe to drive. Dealer had been notified. Ford developed a customer satisfaction program so consumer's affected by this problem could get the vehicle repaired at no cost to them.
A D V E R T I S E M E N T S
- Fayetteville, NC, USA