This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 (na) Dodge Ram 2500. While driving the vehicle approximately 65 mph on rough road conditions, it shook violently. The dealer was unable to diagnose the failure. The manufacturer was notified of the failure. The failure mileage was approximately 33,200.
We noticed for the past month that our tires were wearing on the outside of both front tires. We took the truck to 3 different les schwab tire businesses (weiser, Idaho, emmett, Idaho and Ontario, Oregon) and all 3 businesses told us that there was nothing wrong with the tires. Driving at 25 mph last month, (July 8, 2015), we encountered a steering problem. The truck was wanting to turn at its leisure while pointing in a straight direction. The steering was sloppy, would not self center, would drift to the left and right and not correct. Approximately 15 minutes after this happened, we had a blow out on the passenger front. What was left of the tire and the driver's side was completely worn and "rough" looking. There was no way to change the tire as the wheel itself was "bowed" in. We had it towed to steve's hometown motors in weiser, Idaho and they couldn't tell us what happened, but that the whole front end parts needed to be replaced, I.e., $2871.98 in parts and labor. They could not tell us what happened or why we needed these parts. They found that the adjuster bar was loose and all the front end needed all new parts. We did take it in for all the "recalls" on the front end and now Fiat/Chrysler is offering to "buy back" these vehicles that weren't fixed. Our question is, can we be reimbursed for these repair costs due to these "faulty front end steering repair recalls". we believe that we are one of the customers that had the recalls done, but either incorrectly or with faulty recall parts.......updated 09/22/15 updated 12/12/2017
The contact owned a 2012 (na) Dodge Ram 2500. The contact stated that while driving approximately 30 mph, the contact depressed the brake pedal and the vehicle independently veered to the left. As a result, the vehicle crashed into the rear of the preceding vehicle. The contact sustained bruises on his leg, which required medical attention. A police report was filed. The vehicle was destroyed. The manufacturer was notified of the failure multiple times. The approximate failure mileage was 25,000.
The contact owns a 2009 Dodge Ram 2500. The contact received notification of NHTSA campaign numbers: 13V529000 (steering) and 15V313000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. In addition, the contact stated that the front steering linkage failed and needed to be replaced. The vehicle was repaired. No further details on the failure were available. The failure mileage was unknown.
The contact owns a 2009 Dodge Ram 2500. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was notified of the unavailability of the part. The contact had not experienced a failure....updated 09/22/15 the consumer received a recall notice, regarding the tie rod. However, the dealer stated the parts were not available. The consumer stated the tie rod eventually broke as he was pulling into a parking lot and damaged the driver's side tire. Updated 10/01/15
- Scottsdale, AZ, USA
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The contact owns a 2009 Dodge Ram 2500. The contact received notification of NHTSA campaign number: 13V529000 (steering); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2009 Dodge Ram 2500. The contact stated the while driving the vehicle at any speed, the power steering failed without warning. The vehicle was taken to dealer for diagnostic testing. The dealer stated the contacts vehicle was affected by NHTSA campaign number: 13V529000 (steering), NHTSA campaign number: 11V350000 (steering) and NHTSA campaign number: 09V005000 (steering) and would need to be serviced. The vehicle was serviced for all outstanding recalls. However, the failure persisted. Every time the failure occurred, the vehicle was diagnosed and repaired at the dealer for a tie rod failure. The failure mileage was approximately 70,000.
The contact owns a 2009 Dodge Ram 2500. The contact received a notification for NHTSA campaign number: 13V529000 (steering) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2009 Dodge Ram 2500. The contact received notification of NHTSA campaign number: 13V529000 (steering); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure.
The contact owns a 2009 Dodge Ram 2500. While driving approximately 20 mph, the front driver side tie rod ball stud fractured. The vehicle could not be driven and was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 13V529000 (steering) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 102,000.
I received a notice of safety recall in November or December 2013 and was informed I needed to call the dealership beginning January 6, 2014. It is now November 5, 2014 and I am just now having the repair done. As a result of this extreme delay I was unable to use my truck to tow my boat out of storage and thus incurred a $750 charge. I contacted the dealership numerous times over the past year and was informed each time they would call me for an appointment which never happened. I had one appointment cancelled because they had run out of replacement parts. I am due reimbursement of the storage charge of $750 because I was unable to tow my boat out of storage. I can send the receipt for the storage charge and the work order when the tie rod was replaced for documentation of this outlandish situation.
The contact owns a 2009 Dodge Ram 2500. The contact received a recall notification for NHTSA campaign number: 13V529000 (steering); however, the part needed to repair the vehicle was available. The dealer was unable to provide a specific date for when the part would become available. The manufacturer was notified. The contact had not experienced a failure.
I received a "safety recall" concerning the left front tie rod (ball joint) mid December 2013. As of date 09/26/2014 and approximately 10,000 miles later the recall has not been done. The dealer claims there are no parts available.........8 months"???? "safety recall"?????? "steering could fail"?????? no available parts??????" come on.
The contact owns a 2009 Dodge Ram 2500. The contact received a recall notice for NHTSA campaign number: 13V529000 (steering). The contact went to the dealer on several occasions and was informed that the part was not available for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2009 Dodge Ram 2500. The contact received a recall notice for NHTSA campaign number: 13V529000 (steering). The contact went to the dealer on several occasions and was informed that the part was not available for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
2009 Dodge Ram 2500. Consumer writes in regards to left tie rod ball stud recall notices. The consumer contacted two dealers, and they both informed him, the parts were not available. Recall# 13V529000.
The contact owns a 2009 Dodge Ram 2500. The contact received a recall notification for NHTSA campaign number: 13V529000 (steering). The dealer could not repair the vehicle for eight months because the parts were not available. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2009 Dodge Ram 2500. The contact received a notification for recall NHTSA campaign number: 13V529000 (steering). The dealer was contacted numerous times and was informed the parts were not available. The vehicle was taken to the dealer to be inspected. The technician verified that the vehicle needed the replacement and was put on the waiting list. The manufacturer was not contacted. The contact had not experienced a failure. Updated 10/09/14 the consumer stated the problem was fixed. Updated 10/30/14
The contact owns a 2009 Dodge Ram 2500. The contact received a recall notification for NHTSA campaign number: 13V529000 (steering); however, the parts for the repair were not available. The contact believed that the manufacturer had exceeded the reasonable amount of time to provide the recall repair. The contact had not experienced a failure. Updated 10/02/14 the consumer stated that the issue has been resolved. Updated 3/9/2015
The contact owns a 2009 Dodge Ram 2500. While making a turn at 10 mph, the steering became wobbly and the contact heard an abnormal squeaking noise. The failure occurred several times. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 49,000.
A D V E R T I S E M E N T S
- San Jose, CA, USA