This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Failure of the back up camera to function while in reverse. Unit generally displays a blank screen although occasionally does work but image is extremely blurry.
Back up camera stopped working just after manufacturer warranty expired. When car is in reverse the screen in the rear view indicates the camera isn't working
The car will turn systems of the car off and own without anyone touching anything windows rolling up on their, traction turning off, and climate controls and A/C coming on by itself. I contacted Stellantis last year about this vehicle and received no substantial resolution. This exact thing happened when I owned a 2014 Dodge Journey and I submitted the same complaint. I have taken video of this occurrence, there is no way to demonstrate issue via still photo.
My back up camera isn't working and none of the locks work with the key fob. I bought my car from a car lot and it was a fleet car and it says all recalls have been fixed but my car hasn't been fixed at all and I don't know why. My car won't even charge my phone at all in either port so it has a big wiring problem. I have kids and grandkids in my car all the time and I can not see behind me because my camera hasn't worked since the day I got it which is 10/20/23 and that is really dangerous and I can't even charge my phone to call someone even if I do have an accident
- Seagoville, TX, USA
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A stall/no start condition situation occurred while driving, and has occurred a few times over the last couple of weeks. I have had the issue checked by a trusted mechanic, and it was suggested that the power control module(pcm) would likely need to be replaced. No warning lamps appeared prior to the problem, but appeared when the stall/no start condition situation occurred. The most recent occurrance of the problem was on Saturday, October 4th, 2023. I located on the NHTSA website that there is a recall listed, NHTSA Campaign Number: 18V524000, for replacement of the pcm. On 11/06/2023 I spoke with Chrysler support, according to them a recalibration of the pcm was done on 01/07/2021, and they will not support replacing the pcm because it has been more than 2 years. According to the customer rep, the unit was just recalibrated, and not replaced, but the remedy in the recall notice states that dealers will replace the powertrain control module, free of charge.
Unknown!!! I have had my radio replaced two times already for defect and now the radio want shut off again and it want allow a phone to connect to it also now the controls to the air flowing system (ac) want shut off and stay off when u push the off button. It comes back on when u try to shut it off. It-??s a 2018 and it only has 40 thousand miles on it. I got it replaced two times for defect in the past three years. I-??m tired of this happening. You should recall and fix it at no cost to me this is crazy. I-??m disappointed about this. I had both replaced at dealer. So there is a record through mopar! Please let me no about this and how to handle it.. I about ready to sue.. I paid all this money for a vehicle I can-??t even listen to the radio and can-??t cut my air off.. let me no. Now when question in next section is answered the date of incident is when it stated then followed after that another time now is the third time I-??m going through it again.
The headlights in the "auto" position will turn on the headlights and then after 5 or so minutes of driving, the interior dash board will dim and brighten, and then the headlights turn off entirely. If you move them off the "auto" position, the headlights will not turn on even when switched to the headlights. When you switch back to auto, it puts the brights on instead of the standard headlights. Rinse and repeat while driving, lights on/off/then only brights.
While driving car at 45 mph car stalled. Unable to start car. Continued to read service AWD system as well as Press clutch to start car, the car is an automatic with no clutch. Once started continued to stall while driving. Check engine light, battery light illuminated while driving not while car stalled.
The vehicles warning lights have all lit up and the engine has stalled. We have taken it to multiple mechanics and they believe it to be the voltage regulator chip that is faulty which is accusing the engine to stall. It has also lost the back up camera capabilities which is also another recall of the 2018 Dodge Journey.
The contact owns a 2018 Dodge Journey. The contact stated while driving 75 MPH, the adaptive cruise control (ACC) mode failed to disengage as intended and several unknown warning lights were illuminated. Additionally, the windshield wipers engaged unintendedly and remained engaged after the vehicle lost motive power. The vehicle was pushed to the side of the road. The contact's husband disconnected the battery terminals to turn off the windshield wipers; however, the vehicle failed to restart upon reconnecting the battery terminals. The vehicle was towed to the dealer to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control). The manufacturer was not notified of the failure. The failure mileage was approximately 63,000.
We had problems with axels. After that the throttle control system light would turn on. Now the backup camera doesnt work and we changed everything and still doesnt work. Currently the car starts getting hot when we drive in the freeway and the AC blows hot air
Rear back up camera in the rear view mirror is not functioning correctly. It will go black but illuminate a camera with a line through it. Makes in impossible to use to back up because the light on the mirror makes it extremely difficult to see in the mirror and the camera isn-??t working to help either. One day it worked and the following day it didn-??t. Also, the passenger airbag light will go in and off even with someone occupying the seat which leads me to believe the airbag will not deploy if if in an accident. the computer has been run and it showed no issues. I know there was a recall to the back up cameras but it says my vehicle wasn-??t affected. How do I get this fixed. Both are major safety concerns. This car has 60k miles on it and has been through 3 sets of tires. The tires wear extremely fast on this vehicle and they are 50-60k tires.
When turning on vehicle the lightning stalls to come on properly. The dash board and radio is completely off even when vehicle has started. Speedometer does not have an accurate reading of how many miles per hour I'm truly going in which I don't feel safe due to the fact that I'm more likely to get pulled over for speeding or not driving fast enough while on the road. No one has inspected the vehicle to confirm other than myself and husband who drive the vehicle. I could be doing 20 miles a hour but the speedometer would say I'm going 45 miles a hour. I was resting at a complete stop and the speedometer stated that I was going 3 miles at a complete stop. There was no indicator flashing light or any message on the vehicle that was indicate there was a issue with the vehicle. The speedometer has been like this since April of 2022. The lighting also but it does it sporadically from time to time.
My wiring harness needs replaced. 3 of my 4 windows would only work sometimes. I was told there was a loose connection but when those wires were held together it got extremely hot very fast, and not to even attempt to use the windows because it could cause a fire. So I took my car to the dealership and they confirmed it is the wiring harness that needs replaced. So a new part has been ordered and I'm scheduled to have that done as soon as it comes in.
Rear view mirror (known as backup camera failed prematurely, dodge corporate office is failing to recognize this an issue stating that if there was a recall for my VIN they would fix free of charge. This car is just barely over 3 years old and failing components that put me at risk as a driver when backup camera fails as it is very complex to see behind me while In reverse
Rear backup camera is severely blurred as to make it impossible to safely see any Cleaning of the lens made no change in the severity of the image. The Carmax dealership in Brooklyn park MN was aware of the issue and notified of the malfunction after a test drive. Their answer was that it was a known issue but there was no effort to fix the problem because it was not listed as a recall issue. There was no warning light or electronic notices, only noticing the issue on the dash screen when the -??reverse-?? was engaged. It is unable in its current condition to provide an adequate level of safety when backing up. The colored lines indicating the vehicles part while backing up is clear but all surrounding objects are blurry.
The contact owns a 2018 Dodge Journey. The contact stated while reversing into a parking space the rear-view camera screen inadvertently turned black. There was no warning light illuminated. The contact stated that as she opened the hatchback, the rear-view camera functionality returned. The contact also stated that the interior lights of the vehicle remained on for a month. The vehicle was taken to the local Pep Boys auto store who diagnosed that the battery needed to be replaced. Then, the vehicle was taken to the dealer who diagnosed that no issues were found with the vehicle however, an unknown software was reprogrammed. The contact stated that the interior lights remained on and the vehicle was taken back to the dealer who diagnosed that the rear wiring system needed to be replaced. The contact stated that the vehicle was taken to another local Pep Boys who diagnosed that the battery needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to another authorized dealer to be diagnosed. The approximate failure mileage was 18,000.
My battery or the connection is bad but when I have it tested, they day its perfect. My car dies all the time and even if we charge it all night, my check engine light for poor battery connection stays on.
uConnect infotainment / control system malfunctions played music automatically on engine start (as usual) but screen reads -??off-?? condition and won-??t respond to touch commands. (no backup camera; just "off" screen) malfunctions started a month earlier: --??shuffle-?? function won-??t engage (as it did when new) -starts playlist at beginning each time, instead of continuing where left off (as it did when new) concern that uConnect system is failing; FCA and dealer claim system is "working as designed". concern that system may again freeze and stop working, posing a range of safety hazards for driver and others.
A D V E R T I S E M E N T S
- Florence, AL, USA