This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On several occasions, my Journey has just shut down while in motion. This has happened to me and my husband. Lights go off, engine will not start, cannot push the brake to initialize startup. Online I have found many others with the same problem. Some believe that it is related to the key fab. The electronics key is not being recognized and shutting down the car. I took it to Dodge dealer and of course they could not duplicate problem or get a code. However, the danger of this is unacceptable!! I have two boys under the age of four! will a death have to occur to investigate this!?
The problem was the engine stalling while driving. Lost the ability to steer and brake. I had this problem happen to my 18yr old daughter on October 9th 2017. I called the dealer on October 10th where we purchased it to explain what was going on. They got it in that morning and drove it for about 30 miles and could not recreate the problem. They said the car did not give them any codes to tell them what the issue was so they could not do anything because they did not know what to replace. I am not sure if there is a relevance to the problem but a week before this happened my keyfob would not work at all. The car would say key not detected. I had to press the keyfob into the button to get the car started. Once I got home, which is 15 miles away, I noticed the tpm sensors were only reading 1 tire pressure. The others were reading "---". the keyfob battery's were replaced on both keyfobs to make sure that was not the issue but it didn't help. I disconnected the battery to reset the computer and the keyfobs started to work correctly. I drove the car a few miles and the tpm sensors started to read. Again I am not sure if this is related but thought I should point it out. This is a dangerous problem and could end up very bad with not being able to steer or brake because you loose all power. Here is a video of the problem happening. Https://drive.google.com/open?id=0B5M2jjg-syvivhhjuhzlwmdycdq
While driving with our two children in the vehicle the engine shut off and the power steering and power brakes did not work, there was no control over the vehicle. Luckily it was a city side road and we were able to coast to a stop without hitting anything or getting rear ended. Nothing would work on the vehicle. After about 10 seconds the engine started back up without having the brake pressed or pressing the start button. My wife drove the vehicle back to our house which was about six blocks away.
While driving with my 2 young children my car shut off out of no where. I was driving down a busy street in a large city and went to turn right into a parking lot, as soon as I pulled into the lot the car shut off, the steering wheel and break locked and I couldn't do anything to make the car start. After about a minute of francially pushing the 'push to start' button the car turned back on. Thankfully we were in the parking lot at this point becuase if we were still on the street we wouldn't have been in a major accident.
I was driving my car out of a drive through and when I got to where I needed to turn, my engine just shut off. Car started rolling electrical was still on (lights, etc;) but the steering wheel would not turn at all. I had to put it in park, turn it off and then turn it back on again. After that, it worked again. What if this happens to me going 80 on the interstate? I have children to think about.
While driving on busy intersection vehicle just shut off on its own. Steering wheel locked therefore I had no control. Almost crashed into another vehicle and median. Had to wait for it to come to a complete stop on the middle of intersection to be able to restart it.
Shortly after purchasing the vehicle I noticed that it jerked as I drove. Several months ago the jerking got a little worse but I was under the impression that it was my brakes. As I was driving the other day I felt several jerks and then the call came to a complete stop with all of the power still being. I shut the car off and restarted it. The car started up perfectly fine as I shifted it into drive the car started shaking again and shut down. I did the same routine for several tries and every time I put it into either drive or reverse the car would shut down. If I put the car in neutral the car was perfectly but if I put it in drive or reserve
The contact owns a 2015 Dodge Journey. The contact received notification of NHTSA campaign numbers: 15V431000 (engine and engine cooling) and 15V675000 (electronic stability control, service brakes, hydraulic). The parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Dodge Journey. While driving 35 mph, the contact depressed the brake pedal and the engine stalled without warning. The vehicle was able to restart. The failure was persistent. The vehicle was taken to a dealer where the failure could not be determined. The manufacturer was notified of the failure. The failure mileage was approximately 12,500.
Driving on a major highway when all of a sudden, I noticed my speed dropping. I pushed on the gas but got no response. Then traffic began to stop but I couldnt! my brakes did not work!!! I put my hazzard lights on and began to drift across 3 lanes of traffic because the steering also did not work!!!! I almost caused several accidents as I was unable to control my vehicle. I made it to the emergency lane and pushed the emergency break coming to a joilting stop. Once I caught my breath and stopped shaking, I was able to restart the vehicle. I then exited the highway and crept across town back to the dealer where I had just left getting my oil changed prior to this incident. They checked out the vehicle but found no bad codes or any other issue so there is no fix for something they could not re-create.. this is my 3rd Journey (2010, 2011, 2015) and I believe this is an accident waiting to happen. I had no issues with the prior two years. I am terrified of driving this vehicle now especially noting so many other complaints of the same issue.
I purchased my vehicle in November 2015, just two weeks ago while stopped at a light my vehicle just turned off. When trying to restart my vehicle jolted then turned on, I took to the dealership they stated all it needed was a software update and it would fix it and that it would never happen again. While 4 days later it happened again this time the vehicle was in motion we were turning a corner and bam the car turns off again almost getting slammed by another vehicle. I had to help my.husband pull the wheel to turn, the steering wheel locked braked didn't work or accelerator. I opened a case with Chrysler and they say they can't do anything for me. I really need help.with this some please help this is a unsafe vehicle
The contact owns a 2015 Dodge Journey. The contact received notification of NHTSA campaign numbers: 15V431000 (engine and engine cooling) and 15V675000 (electronic stability control, service brakes, hydraulic); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
In Dec 2015 I received a recall notice and was informed that another notice would be sent when I was to contact the dealer. This is for the anti-lock brake system. The 2nd notice was received in jan16. I called the dealer on 1/4 and 1/21/16 and was told they did not have and did not know when they would have the part to make the repair. They said they would take my name and number and put me on the waiting list and call me when the part was in. It is 3/1/16 and I had not heard from landmark Dodge where I purchased the vehicle from and had been in contact with. I called them to see if they had the part and guess what they said they just happen to get 5 in today! however they could not schedule the repair until 4/1/16. We are talking about the brake system here. 4 months to do a repair that the manufacturer knew was required for safety sake. I really feel the NHTSA should look into this. Also this is the 2nd recall on this vehicle and I have not even owned it for a year yet. The first was the engine beauty cover which we had to wait for that part on also. We have been forced to drive with a faulty anti-lock brake system control module on this vehicle for at least 3 months. And that was just since we were notified. This is unreasonable and a safety issue that really should be addressed. And I don't think the dealer was even going to call me back as they said they would.thank you.
ON EARLY DECEMBER 2015, WATER LEAK INSIDE MY VEHICLE, I BROUGHT THE VEHICLE TO KENDALL DODGE, THE BACK SEAT CONTAINERS WERE FILL WITH WATER, THE CARPET WAS WET AS WELL, KENDALL DODGE KEEP THE VEHICLE FOR A ONE AN A HALF WEEK, WHEN THEY CALL ME TO ADVISED ME THAT THE VEHICLE WAS READY WHEN I SHOW UP TO THE DEALER TO PICK UP THE CAR THE CASE MANAGER SHOW ME THE VEHICLE IT WAS NOTED THAT THE BACK SEAT CONTAINER WERE HALF WAY WITH WATER, I ASK THE CASE MANAGER WHAT WAS DONE IN MY VEHICLE SHE COULDN'T ANSWER SHE APOLOGIZED AND SHE TOLD ME THAT SHE WILL SEND THE CAR BACK TO THE SHOP, 3 DAYS LATER THEY CALL ME AGAIN TO TELL ME THAT THE VEHICLE WAS READY, WHEN I PICK UP THE CAR AN INSPECTION WAS DONE AND IT WAS NOTED THAT THE BACK CONTAINER HAD RUST, I ASK AGAIN, NO RESPONSE, SINCE THE BEGINNING OF THIS I BEEN IN CONTACT WITH CHRYSLER, I HAD REQUESTED MOLD TEST OR REPLACEMENT OF THE CARPET, THE VEHICLE SMELLS BAD HAD RUST I DONT KNOW IF IT HAS MOLD CHRYSLER KEEP GIVING ME THE RUN AROUND, THIS VEHICLE WAS NEW WHEN IT WAS PURCHASE MAY 26 2015, IN ADDITION THE TRANSMISSION KEEP GIVING ME PROBLEMS IT SEEMS THAT THEY ARE DEFAULTING IN THE AGREEMENT THAT WAS MADE WHEN I PURCHASE AND SIGN FOR THIS VEHICLE, I HAVE TWO LITTLE GIRLS AND THEY SPEND A LOT OF TIME IN THIS VEHICLE GOING TO SCHOOL AND PLACES AND AM NOT SURE IF THIS VEHICLE IS SAFE FOR THEM, PLEASE HELP MY TEL: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2015 Dodge Journey. The contact received notice of NHTSA campaign number: 15V431000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.
The contact owns a 2015 Dodge Journey. The contact received notification of NHTSA campaign numbers: 15V675000 (electronic stability control, service brakes, hydraulic) and 15V431000 (engine and engine cooling); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Dodge Journey. The contact received notification of NHTSA campaign number: 15V431000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2015 Dodge Journey. The contact received notification of NHTSA campaign number: 15V431000 (engine and engine cooling) however, the part to do the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts unavailable.
A D V E R T I S E M E N T S
- Temple, GA, USA