This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Dodge Journey. While driving 55 mph, the gauges and meters failed to function. All the lights on the instrument cluster failed to illuminate. In addition, the accelerator pedal was depressed, but the vehicle jerked and hesitated before accelerating. The failure recurred on numerous occasions. The vehicle was taken to a dealer who was unable to diagnose or repair the vehicle. The manufacturer was notified of the failure. The failure mileage was 47,000.
The contact owns a 2014 Dodge Journey. The contact stated that the instrument panel lights failed to illuminate. The failure recurred multiple times. The vehicle was taken to a dealer where it was diagnosed that the sensor needed to be replaced. The vehicle was repaired. The contact also stated that when the gear shifter was placed into the reverse position, the accelerator was depressed, the vehicle independently shifted into the drive position. The failure recurred multiple times. The vehicle was taken to a dealer where the transmission was recalibrated. In addition, the contact stated that while driving approximately 35 mph, the brake pedal was depressed, but the vehicle hesitated to stop while making a grinding sound. The contact received notification of NHTSA campaign number: 15V675000 (electronic stability control, service brakes, hydraulic) however, the parts were unavailable to perform the repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was notified of the failure. The approximate failure mileage was 9,000.
Recived recall of the ABS moduel, passenger seat sometime falls for no reason. Has been taken to the dealer due to the car to going into gear and not coming out of gear. Was told by dealer that it was a computer issue. They advised it had been fixed but it still get stuck from time to time. I do no feel safe in this care and feel like I am stuck in a vehicle I can't trust. In these instances the seat we where on the highway. Moving from gear to park or park to gear the vehicle was stationary.
The contact owns a 2014 Dodge Journey. The contact stated that when the ignition was turned on with the starter key, an independent mechanic that was near informed the contact that the transmission was slipping. The independent mechanic inspected the vehicle and informed that the power steering pump also needed replacement. The vehicle was taken to a dealer where it was confirmed that the transmission slipped and the power steering pump failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,700.
The contact owns a 2014 Dodge Journey. The contact stated that while driving at 70 mph, the vehicle stalled. The vehicle was able to be restarted. The vehicle also was shaking and would jerk while driving at 70 mph. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 10,000.
- Decatur, GA, USA
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I bought this car on November 2013. After first/second week of use I realized that when driving the car was pulling to the right. I went to the dealership and tried to make an alignment without success. Then the problem came back and went to dealership (like 5 times) and they said that were the tires (20,000 miles on that moment). So, several weeks after tire replacement the car pulling came back and now with 40K+ miles on odometer the problem persist. Actually I will buy 4 more tires for second time and the car is aligned. I measured the chasis but was ok with no bents or damage but I tried to measure the wheelbase of the car (from center to center of the wheels on left and right side). Surprisingly the left side measures 115 inches and the right side measures 114 inches (here is the problem). Actually I'm asking for car replacement in a court case. Ps - during the first month of use, I tested a 9miles vehicle (same brand, same configuration) and has the same problem and the dealership did nothing. Updated 12/13/2017
The Dodge Journey rolls back on hills. It is dangerous and I'm sure caused accidents. I have an automatic and it never holds the vehicle, it just rolls back. In this day and age it's absolutely a major fault. You have to let brake go and hit accelerator. Dangerous. Also the radio wit maps and directions is broken for 2nd time.
Bought this wonderful (not) car to replace my minivan. Within the first month, when I would put my cell phone in the "cave" under the radio, the radio would scan. Did this multiple times and eventually when I opened the doors (a couple of times), the radio actually muted, ,,,they checked it out and they replaced the radio, then something else to do with the radio....butttt, it still does it. Mentioned that while driving through country roads, the read end gets loose. After he asked me 1) do you drive fast through on the country roads and 2) do I live in in the country (both no answers), they "checked it out" and bam....new shocks on the back. Kinda miffed that they questioned my driving ability actually. I told them that the transmission seemed to shift weird. They checked it out and said there was an "upgrade" that could be done, and they did it. Seemed to work for a while, but it is doing it again. Turned the rear wiper on and off (light rain) and it kept going. I did not push the washer option, and know how to work a rear wiper, but when I mentioned that to them, they looked at me like I was an idiot and explained how the washer option works. But of course, they could find nothing wrong with it. With my next oil change, they are checking on the creaking sound that it makes while driving on bumpy roads at slow speeds....they think that it is the bearings in my leaf spring, but sounds like when we had to replace a strut on my van. All in all, I like the room and setup of the inside of the car, but boy....I have never paid so much for a lemon in my life!! and....guess who didn't buy the extended warranty"???" you guessed it.
Thursday Feb 26 2015' 6:00 pm noticed engine light on Friday Feb 27 - 8:00 am take car to village Chrysler' ajax for assessment make appointment for sat Feb 28 2015 at 1:30 pm to assess engine light on ok to drive car per village Chrysler ajax service advisor. Friday Feb 27 - 8:00 pm during drive to/from work: Computer message: 1. remote start disable 2. noticed car will not shift into 6th gear on hwy. Home from work: Noticed engine oil on driveway, pull in and check oil no oil on dip stick, engine oil all over engine and ground. Unknowingly I drove the car for ~150 km with no oil! sat Feb 28 - 1:00 pm add 3 liters of oil to take car to village Chrysler ajax service results: 1.engine light codes: No explanation of codes from village Chrysler ajax service advisor. A.code: P06dd stored engine oil pressure control circuit stuck off B.B156D-00 stored low voltage differential signal (lvds) video cable- 2.no details of my explanation of my sequence of events on service order! 3.oil adapter housing leaking (cracked manufacture design issue) 4.replaced adapter housing: Part#: 68105583-aa C/w associated parts under warranty - known issues with cracking housing. 5.when asked if any engine damage while driving with no oil - village Chrysler ajax said guaranteed no engine damage because at least one liter on oil was still circulating in engine! bs. 1.now I'm concerned this will happen again and possibly cause a fire while driving on the hwy... 2.plausible damage to engine as a result of unknowingly driving all day with no oil in engine! 3.I don't feel safe in this car!
Bought this Journey August 2014, since day one we notice the tranny doesn't shift right and has bad pick up you cant even get out of your own way., we complained and the dealer doesn't do anything says oh this is normal. No way I shouldn't get a backache every time I drive this Journey. You can be driving and when U start slowing down it feels like ur being hit from behind when the tranny shifts. Or if coming to a stop sign then you hit gas it shifts the same way. Horrible and a waste of money I will go again for the 10 th time and if they don't fix this, time to take them to court lemon law time..
I was slowing down and turning right into my driveway when the engine stalled. I was going 8 mph when I noticed I had no power steering and the rpms were at 0. my engine stalled for no reason. I have push button start/ignition, so this is not a case of a heavy keychain moving the ignition into auxiliary or off mode.. this is my wife's car and she drives my son and daughter everywhere. I am very worried this could happen in a dangerous situation or at higher speed! I'm not a mechanic, but I have noticed with the V6/auto 6 speed transmission, this car has very strange shifting programs / "curves". it seems to shift early and sometimes when slowing down, it's like the transmission doesn't downshift quickly enough. That may be the cause for what it's worth. Bottom line, I need to know it's not going to do this again with my family in the car!
The contact owns a 2014 Dodge Journey. The contact stated that while driving uphill and depressing the brakes, the vehicle rolled backward excessively. The vehicle was taken to the dealer, who stated that there was no defect. The manufacture was alerted of the failure and recommended the contact to take the vehicle to another dealer for repairs. The vehicle was not repaired. The failure mileage was 1500. The current vehicle mileage was 7,000. The VIN was not available.
A D V E R T I S E M E N T S
- Lexington, KY, USA