This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Dodge Journey. The contact received notification of NHTSA campaign number: 15V431000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The VIN was unknown. The contact had not experienced a failure.
Without warning one day the car started smoking then caught on fire right while I was driving on the hwy. I quickly jumped out on the hwy almost into traffic trying to get away from the SUV thet within seconds quickly engulfed into flames. I could have been killed. The dealership made no mention about the defects or repairs. I would like to file a complain/lawsuit to seek a full refund along with damages, pain and suffering.
The contact owns a 2013 Dodge Journey. The contact received notification of NHTSA campaign number: 15V431000 (engine, engine cooling); however, the part needed to do the repair was not made available. The contact stated that the manufacturer exceeded a reasonable amount of time to provide the part needed to do the repair. In addition, while driving at any speed, an abnormal ticking noise emitted from the engine. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
The contact owns a 2013 Dodge Journey. The contact stated that the service engine warning light illuminated frequently and there were strong fumes of smoke emitting into the vehicle. The vehicle was taken to a dealer where a code was reset more than twice, but the failure recurred. The vehicle was included in NHTSA campaign number: 15V431000 (engine and engine cooling) and was unable to determine when the part and permanent remedy would become available. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.
The contact owns a 2013 Dodge Journey. The contact received notification of NHTSA campaign number: 15V431000 (engine and engine cooling); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
- Lincolnton, NC, USA
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The contact owns a 2013 Dodge Journey. While the vehicle was parked, the contact heard a loud whining noise coming from the engine. The vehicle was taken to the dealer for diagnostic testing and repaired. The details of the repair were unknown. The manufacturer was notified. The VIN was unavailable. The failure mileage was 34,536. MA 04/04/15 updated 10/19/2017
Turned car on and feels like the engine is stuttering need to make trip to dealer. Suspension noise coming from the front. Truck has been taken to the dealer numerous times on the suspension issue. The first time they said they lubed the bushings and every other time they say there is nothing wrong with it. This truck is a safety hazard for my family.
I could not set the cruise control without hitting the steering wheel. Once I got the cruise control set to 75 mph I could not get it to turn off. I hit the brakes 5 times before it would decelerate. Once the cruise control turned off there was a sudden hard shift on the engine and a loud knocking sound.
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- Fort Stewart , GA, USA