This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving all the sudden I hear this pop sound my headrest busted open the plastic broke inside. I have read looked up that it has happen to a lot of people
Passenger front seat headrest driving down the road the headrest shot open striking my wife in the back of the head for no apparent reason. I have read other issues other people have experienced same problem. This is dangerous and needs to be addressed before a accident happens and someone gets killed. I think Dodge should be recalling these vehicles for these issues.
My head rest deployed while I was stationary in the drive through line at a fast food restaurant (luckily, it did not hit me in the back of the head, because I had leaned forward to talk to the restaurant worker). After researching how to fix this/the cost of fixing this, I see that this happens to nearly every Dodge Journey. I feel this should be a recall.
As I was driving down my street at about 40 mph, the driver's side headrest spontaneously deployed, hitting me hard in the back of my head. I was on a city street going straight, and had hit no bumps.
The headrests on both front seats popped open. The passenger seat opened when the passenger stretched and touched the back of the headrest. This was during a trip, maybe in 2015. The car was in motion on a highway. We took it to a dealer to reset the headrest and were told it could not be reset and would cost iver $600 to fix it. It is unknown how the driver headrest opened. We attempted to reset it, but it will not stat in the lpcked position. Neither instance was caused by an accident.
- Wendell, NC, USA
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I was sitting with my car on, in park in the parking lot when my driver side headrest deployed. I didn't get in an accident, the headrest wasn't even being touched. It suddenly deployed and luckily I was leaning forward so it didn't hit me. It looks like something inside of it broke.
The active headrest has failed. I initially thought it was deployed, but after attempting to reset the unit, I noticed the silver pin that was designed to hold the headrest in position was loose. The small pieces of plastic that held this in place have completely broken loose, thus deploying the headrest. Closing this back into position is now impossible. I considered ordering a replacement part, but why should I buy something that is likely to fail" I called the dealer to see what they would charge to fix this for me, after being quoted $192 in labor, I decided that they would not be helping me with this. I'm glad this did not slap me in the back of the head while I was driving. This could very well knock a driver unconscious, or cause him or her to lose control of the vehicle. It is my opinion this needs to be examined before someone is killed, or do we have to wait for that to happen before a recall is issued" my vehicle was stationary. I found the headrest open when I opened the door to go to work. I would be more than happy to discuss this further. I can get photos of the broken headrest, I'm at work at the moment, but I can take pictures tonight and upload tomorrow if need be. Thank you for your time. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
On September 28 2016 2:30 pm riding North on hwy 59 from kingwood we had just passed thru sheppard tx. We had been on cruise at 70 mph since cleveland tx when we heard a loud explosion my head rest had exploded and pushed my head forward fast. My husband was driving and he thought I had been shot by a stray bullet the way my head bolted forward.
A D V E R T I S E M E N T S
- Corydon, IN, USA