This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While parked and sitting in my vehicle I heard a noise that sounded like someone was adjusting a seat. When I looked into the noise I noticed my drivers side headrest had separated apart and I was unable to reattach it.
My driver side headrest deployed while driving. I was driving and heard a noise and when I got to the stop light I noticed it had deployed as was fully open. Clearly this is a defect in manufacturing. Look at the Dodge Journey forums and you'll see many others have this issue. That is why I did a search on recalls and came across this site and so many others have the same issue, so Dodge we are waiting on you. Ps that is properly why my check engine light came on..
- Millsboro, DE, USA
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I was driving and out of no where my drivers side headrest popped, I didn't hit the brakes hard nor was I in any accidents. It pushed my head forward hard, I thought someone had hit me or the car seat got unlatched and hit the seat. I was driving down a two lane road no vehicles around me.
Driver side head rest violently burst apart during normal operation going down the highway. No impact to car one way or the other to cause damage. The impact hit the back of my wife's head causing disorientation and the frighten awareness she had been struck. At the time, she was not aware of what hit her until she noticed the head rest had come apart. The head rest is now showing the components of the mechanism and driving is now difficult. There is noticeable plastic components that appear to be shattered or damaged inside the headrest.
Driver side active headrest deployed while driving at about 35 mph on a smooth road, no accident. Found that the plastic retainers were broken. Passenger side headrest also had damaged retainers.
My driver side active headrest deployed while parked. It was fine the day before, came out this morning and it had activated. After inspection, several plastic retaining clips that hold a metal pin inside the headrest were broken. This could have happened while driving and I'm not sure of the consequences if that had happened. Clearly this is a defect in manufacturing. Look at the Dodge Journey forums and you'll see many others have this issue.
The front driver side headrest deployed without accident. The clips holding the locking pin in place broke unexpectedly while I was driving and the headrest popped with a lot of force hitting me in the back of the head. It seems to be a common problem from what I see on Dodge forums.
My headrest on my driver seat just busted out while I was driving on I10 and hit me in the back of my head. It hit me so hard I swerved left to right like 3 4 times, I literally had to pull over and get out to see wat that was, I thought something came thru the back of my window, it knocked me dizzy for a few minutes, I had to sit and wait, I thought I was going to go out, I had to close my eyes and debilitate, the most scariest thing ever, my neck and back hurt.
My headrest deployed suddenly and broke apart into two pieces while I was driving approximately 45 mph on a flat, level highway. Being so close to my ears, the noise was very loud. My head was thrust forward in a downward fashion. I initially thought I was rear-ended, but realized there were no other cars around me. It was very frightening to have this happen while driving. I have approximately 56,000 miles on my car. I am the only driver of the vehicle and do not Transport children. There was no abuse/neglect on my part that could have caused or contributed to this situation. My neck is a little sore, but I suffered no serious injury. I do not feel it is safe to have my sister in my car because she has had a previous neck surgery. If it had happened to her, I do not believe she would have been as lucky. This is an extremely dangerous defect.
Headrest on passenger side popped out when my daughter was getting out of the car. I tried to push it back in but the plastic that clamps around the metal bar was snapped off.
Vehicle was parked in a parking lot. When we returned to the vehicle, the head rest was deployed. The vehicle was not moving, no accident at the time that the head rest was found deployed.
The driver's side front seat headrest exploded for no reason. There has been no accident or damage of any kind of the vehicle to cause this issue. The headrest can not be fixed or easily replaced. Also, within the last year the drivers side seat belt mechanism has malfunctioned causing the seat belt to not be able to move up and down as intended and not always retracting.
A D V E R T I S E M E N T S
- Greenville, TX, USA