CarComplaints.com Notes: A prime example of why you should never buy the first model year of a new vehicle.
10.0
really awful
Crashes / Fires:
21 / 1
Injuries / Deaths:
21 / 0
Average Mileage:
31,025 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When using right turn signal dome lights turn on, if cruise contrail is on cannot use brights will shut off cruise by itself, car stalls, and will not always start, when it does start many times will stall right away, and when driving stalls. Air bag light on which have read can mean airbag fail to deploy.
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle stalled on several occasions. While driving approximately 60 mph on a major highway, the vehicle stalled causing the contact to crash into a brick wall. The drivers side air bag deployed with force however the front passenger side air bag failed to deploy. The driver sustained neck pains, body pains, muscle spasms in the left arm and scarring to the left arm. The front passenger sustained head, mouth and face injury due to no air bag deployment. Both received further medical treatment. A police report was filed. The vehicle was not diagnosed and a dealer was not contacted. The contact was unaware that the vehicle was included in NHTSA campaign number: 14V373000 (air bags and electrical system) as the vehicle was not purchased from a dealer. The manufacturer was notified of the failures and the crash to determine if they may open an investigation. The approximate failure mileage was 146,000.
The contact owns a 2009 Dodge Journey. While driving approximately 30 mph, all the air bags deployed without warning or impact and the air bag indicator illuminated. The contact sustained injuries that later required medical attention. The police arrived and gave the contact a form to complete, but no police report was filed. The sheriff allowed the contact to drive the vehicle home. The contact called benny boyd lockhart Chrysler Dodge Jeep Ram (512-227-2266, located at 2000 S Colorado St, lockhart, tx 78644) who stated that the contact would be responsible for the repairs. The manufacturer was made aware of the failure and informed the contact that someone would call. The contact had not been called back. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
- Lockhart, TX, USA
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Car will not start at times, have to let sit for about an hour before it will start. Have been having issue for months. Changed battery but that has not helped. I have power to the car but the engine will not turn over. Sensor in steering wheel for airbag is also loose, light comes on and off
The contact owns a 2009 Dodge Journey. While the vehicle was stationary and while driving various low speeds, the air bag warning indicator illuminated, which was a safety concern. There were no warning indicators illuminated. A dealer and the manufacturer were not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 143,000.
My air bag light has been on for2 plus years my car missed the recall number by a few thousand cars for the previous ones and I am worried my air bags won't deploy if there is a accident it's always on the light does not go off
Master window switch quit working, bought a new switch that didnt fix it and so I did some research and see there was a recall on these vehicles for the copyright 2011, Chrysler group llc, all rights reserved February 2011 dealer service instructions for: Safety recall K07 front door wiring harnesses 2009 (jc) Dodge Journey note: This recall applies only to the above vehicles built from November 01, 2007 through November 07, 2008 (mdh 110122 through 110723) which also effects my lighting and possibly airbags. I have children that's not acceptable.
How can you take your car to a Dodge dealer and still can't get help! why does my car read 37 codes" why is my ABS tracking light on causing me not to switch gears? why is my airbag light on at all times? why does my back up camera not come on when needed? why haven't they recalled this piece of trash they call a car? I can't go anywhwer with out it not starting and needing a jump. I'm out of about 2000 and still no answers! why haven't I received any recalls"
The contact owns a 2009 Dodge Journey. The contact stated that while the driver was driving approximately 40 mph, the front driver side air bag deployed without impact. As a result, the driver sustained arm injuries that did not require medical attention. The vehicle was driving to the contact's residence. The vehicle was later taken to gator Chrysler Dodge Jeep dealership (840 S harbor city blvd, melbourne, fl 32901 (321) 727-7715) where it was not diagnosed or repaired. The manufacturer was not contacted and made aware of the failure. The approximate failure mileage was 140,000.
The contact owns a 2009 Dodge Journey the contact stated the the SRS module indicator illuminated. The contact called a local dealer (eastchester Chrysler Jeep Dodge Ram, 4007 boston rd, bronx, NY 10466) where it was diagnosed that the vehicle needed to be reprogrammed and the remedy parts were on backorder. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 102,000.
The contact owns a 2009 Dodge Journey. During an oil change at glenbrook Hyundai (4801 coldwater, rd, ft. Wayne, in, 260-484-9531) the technician noticed that the air bag indicator was illuminated. The contact was informed that there were two recalls: NHTSA campaign numbers: 16V047000 (air bags) and 14V37300 (electrical system, air bags). The contact was referred back to the dealer where the recalls were repaired; however, the air bag indicator remained illuminated after the repairs. The technician recommended diagnostic testing to determine the cause of the air bag issue. The contact did not want to be responsible for the diagnostic test fee; therefore, the test was not performed and the failure was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 106,000.
The contact owns a 2009 Dodge Journey. On several occasions, the contact was unable to start the vehicle. The vehicle was taken to the independent dealer from where it was purchased. The contact was informed that a failure occurred between the key fob and the ignition system. The vehicle was previously repaired per NHTSA campaign number: 14V373000 (electrical system, air bags); however, the failure recurred. Neither the dealer nor the manufacturer were contacted. The approximate failure mileage was 172,441.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 16V047000 (seat belts, air bags). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to holt Dodge and Jeep dealer to get the recall repaired. Upon taking apart the vehicle, the contact noticed that the parts were not the correct ones. The vehicle was reassembled and the parts were ordered. The next day, while traveling at highway speeds, the brake pedal was depressed but failed to stop the vehicle, which resulted in a front end collision. The air bags did not deploy. A police report was not filed. There were no injuries. The vehicle was towed to the contact's residence. The manufacturer was not made aware of the issue. The failure mileage was approximately 149,000. Parts distribution disconnect. Updated 09/01/17
Takata recall. The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 16V047000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A local dealer was called (snethkamp Chrysler Dodge Jeep Ram located at 11600 telegraph rd redford, mi 48239 313-255-2700) and stated that the remedy parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 16V047000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A local dealer (North point Chrysler Dodge Jeep Ram located at 7726 North point blvd winston salem, nc 27106 336-773-9185) stated that the recall remedy parts were on backorder. The manufacturer was not made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Mayville, MI, USA