This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
ISSUE: sliding door lock actuators seize and lock the door. Only way to unlock is to take completely apart the inside door panels, motors, cables etc etc, it's hell. This is definitely a safety issue.
My 2019 Dodge Grand Caravan GT driver side sliding door is jammed shut and locked. I took it to 2 dealerships near me and both want almost $1000 per door to fix. The actuator is out and they said the loud noise when opening and closing the passenger side sliding door is a sign that door is also about to go out. My VIN doesn-??t fall into the recalls. This seems like it is a hazard. If both doors indeed get stuck then how do you get car seats in and out" Isn-??t it dangerous if other kids have to climb in and out the front doors? I-??m so confused how this isn-??t a recall when it will be dang near impossible to move car seats and kids through front doors or even moving 3rd row to get in and out and put back up for it to be sat in. What do you do in event of a crash if you can get kids out" Please help! This has been going on since March 2024. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Drivers side passenger sliding rear door is stuck in the locked position and will not open. I believe the door actuator is froze in the locked position. A disabled person who was riding in that seat was unable to get out the vehicle on his own. He had to be moved to the other side and exit the working door. Had there been an emergency, we would have lost a lot of valuable time. I have an appointment with dodge for an inspection. Google searches find many people have this same issue.
The driver's side sliding door will not unlock or open. It was working previously without any problems and now it will no longer open remotely or manually. This is very unsafe for my passengers since they would be trapped inside the vehicle in an emergency or accident situation. I am aware of this being an ongoing problem with the Dodge Caravan Lock Actuator and that a recall was issued for 2015-2017 models. This recall needs to be expanded to include all years from 2018-2020 as it is the same faulty Lock Actuator problem. There is also a class action lawsuit regarding the faulty Lock Actuators. Please put pressure on FCA US, LLC to expand the recall and fix all of their faulty Lock Actuators. Thank you.
- Las Vegas, NV, USA
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Driver side passenger sliding door DOES NOT OPEN. It is not unlocking, stays in lock position. Completely unable to open the door without breaking it. HUGE safety issue with having kids being stuck in the car and not able to order the door. Seen numerous people having same issue with the latching system. No warning was given on the door not being able to work.
Sliding door lock acuators have issues havr already replaced passenger side because it wouldn't lock. Now driver side sliding door acuator is stuck locked.
While car is in drive, side electric doors try and open on their own. Vehicle tells you this action cannot be completed until car is in park. When placing car in park, the passenger sliding door automatically opens. Battery is being drained and while car is off, front control panel is clicking intermittently and the cluster dials are moving, drawing power.
.The contact owned a 2019 Dodge Grand Caravan SXT. The contact stated the driver-side sliding door would not open manually or when utilizing the remote. No warning lights illuminated. The vehicle was not repaired. The contact referenced the vehicle's manufacturer recall (X98) as a possible solution, however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The approximate failure mileage was 72,000.
My wife parked the van in our church parking lot. Turned it off and locked the doors like normal. Came out two hours later to see the front windows covered in smoke and the. Hitting the unlock button on the key fob opened the door to find the driver seat melted, center console, right half of steering wheel, driver window visor and roof melted and burnt. The fire of damage was only in that area the rest of the car has heat damage and smoke damage. But from under the driver seat and up completely melted away. This just happened today Feb 4, working though USAA insurance company to figure out the way forward.
On 2019 Dodge Grand Caravan the side sliding door does not lock. When van is locked, the side sliding door can be opened from the outside (similar issue was reported on 2016 models) while van is supposedly locked. Safety and theft problem.
On my 2019 dodge grand caravan the sliding door, drivers side, became locked and would not open at all. Now I-??m stuck with being unable to roll that window down without it malfunctioning completely open and shut. Then the passenger side door became stuck/locked and will not open.
The driver's side rear sliding door is stuck in the locked position so I'm not able to unlock the door. This goes for the button on the front door, the button on the key fob and manually unlocking it from the back seat. This is a huge safety issue. Someone could die if they couldn't get out in an emergency. From doing a quick search online, there are hundreds if not thousands of this same issue. Something must be done before someone dies.
Without any warning or problems leading up to this, the sliding door on my passengers side has become -??locked-?? and cannot be opened. I used my keys, and buttons in the car, the door will not open. I even tried to use force and pull it open, but it has not worked. It is stuck in -??lock-??. This is a safety hazard because my children have to enter and exit on the drivers side now which is often the side facing the open street. Also makes it harder for me to get my child on that side strapped into his car seat. I have to reach back OR reach through his window to get him secured. I have not taken the car to a dealership for repairs because I don-??t want to be charged for fixing a manufacturer defect
Electrical: Intermittently, the headlights will dim for a second then return to normal-?"whether at an idle at a traffic light/stop sign, or at highway speeds. The turn signal will also pause briefly, breaking the normal clicking rhythm. Sliding door: The sliding door (Driver side) just began experiencing problems on 08/10/2023-?"upon completing the opening cycle, the door would not latch in the open position, accompanied by a clicking sound. When closing the door, it would stop short of latching closed-?"again accompanied with the clicking sound. It would click 3-4 times, then stop-?"the door remaining ajar. This happens regardless the mechanism used to operate the procedure: the button on the console above the dash, the button near the manual door opener (on center pillar), the button on the remote, as well as the exterior door handle. The door will open/close latching properly with manual operation.
Vehicle failed inspection, AIR BAG LIGHT ON. Driver seat wire harness open left thorax squib must replace entire harness, air bag circuits cannot be repaired due to high resistance splicing causes. Part on Back order until August 2023!! Car cannot be repaired and is out of service, unable to drive, illegal to drive, I have a $20,000 car loan, Thrifty Car Sales of Westfield, [XXX], violated Massachusetts Lemon Law and refused the car while under the 60 day, 2500 mile Used Car Warranty. Exhaust Leak, Muffler clamp rusted through, not holding pipes together. Driver Front Marker Light Bulb open circuit, bulb needs to be replaced. Air Bag light noted to be out by Firestone on February 25th, 2023. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The Air Bag Light remains on. I was told that it is responsible for the Driver's Side Air Bag. It was formally documented on February 25th, 2023 by Firestone on King St. in Northampton, MA 01035. It has been brought to LIA DODGE KING STREET in NORTHAMPTON, MA 01060. THEY TOLD ME THE WIRING PART TO REPAIR THIS IS ON BACKORDER AND NOT AVAILABLE UNTIL AUGUST 2023 and not guaranteed to be available. In addition, I was told it would cost $900 to install. I was told this by multiple people including CHRYSLER DODGE CUSTOMER SERVICE. I WAS TOLD A NEW PART IS IN DEVELOPMENT AND NOT READY UNTIL AUGUST 2023. If this is in fact, true, then this is a huge safety risk for all 2019 Dodge Grand Caravan Driver's who have the Air Bag Light on and may or may not have a working Air Bag. This is a huge safety issue. Additionally, I was told that the part is a "Wiring Harness" Part#68531685AA and it would cost $900 to install. On the Mopar Site, it is just the JUMPER WIRE SENSOR" PART# 68531685AA and is $45 plus $20 Shipping!!!! I was also told by Chrysler Dodge Customer Service that a Dodge Dealer can install the part after I buy the part on Mopar.com and Lia Dodge told me they could not. My car has been rejected following a failed inspection for the Airbag light and ALSO the RUSTED CLAMP that is holding the Exhaust Pipes together and Co2 is backing up into the Cabin. In addition to the SENSOR JUMPER WIRE Part# 98531685AA, the Vehicle should also be recalled for the Part# 4578916AB The Exhaust Clamp that is rusted and falling off causing Co2 to back up into the Cabin according to both Lia Dodge and Auto Express in Hadley, MA 01035. The Vehicle is off the road and not able to be repaired or inspected as it is illegal to drive until it is inspected. Please confirm the above information regarding the parts and start a recall so I can have these problems fixed or reimbursed by Dodge the Manufacturer, as they SHOULD BE BY THE MANUFACTURER. The Vehicle only has 70,000 miles.
A D V E R T I S E M E N T S
- Granada Hills, CA, USA