This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On several occasions, the right sliding door on the van would not open either manually or electronically. I tried unlocking all doors, pushing buttons on key fob and inside the vehicle, and pulling on the interior and exterior door handles. The door would be stuck. On one occasion, the left sliding door opened on its own when the vehicle was locked and unattended.
The contact owns a 2019 Dodge Grand Caravan. The contact stated that while operating the vehicle the electronics would suddenly malfunction causing the windshield wipers to erroneously activate, the turn signals to become inoperable, the backup camera to fail, and the brakes to malfunction. The contact indicated that the failure was intermittent. The vehicle was taken to the local dealer who was unable to duplicate the failure and no service was performed. The manufacturer was not yet notified of the failure. The approximate failure mileage was 50,000.
Passenger sliding door on 2019 Dodge Grand Caravan keeps malfunctioning. I cannot at times open the door from the outside or open the door from the inside. It has been repaired 3 times but the problem keeps coming back.
- Franklin Park, IL, USA
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Passenger sliding door will only lock/unlock manually, does not lock or unlock with the electric door locks or with FOB. This was only discovered after someone was able to open the door with the vehicle locked. The vehicle was taken to an auto repair shop. It was explained that the actuator in the door is bad and because of limited software release can only be repaired at dealership. The vehicle is owned and used by a non-profit for client services, and this creates not only safety issues for staff and clients, but undue hardship for cost of repairs.
Lock actuator failure on driver side rear sliding door. This is a concern for a two year old vehicle and poses a safety risk for passenger/child egress.
Rear left sliding passenger door lock actuator stuck in the locked position. Will not unlock and door is unable to be opened. The rear left side passengers will be unable to get out in case of emergency.
Engine shutting off while driving on highway power steering very hard to streer and brakes are very hard to press then stopped very difficulty it restarted in transmission park position after 10min it happened 4 times a in week
Passenger side sliding door no longer locks without locking it by hand. My children can open the door while we are driving because it doesn't lock unless I reach over and lock it by hand. I have to unlocked it as well by hand to get the kids out. To use that door, I have to unlock the front door, reach back and unlock the door.
The passenger sliding door no longer locks. The locking mechanism is stuck in the unlock position. The vehicle cannot be secured 😫. before the lock stopped working it made a buzzing sound a couple of times and stopped working. I just realized this when my daughter opened the door without me opening the driver's door first. It was stationary the first time then the second time it buzzed the van was jn motion on a city street.
The child protection lock system no longer functions on my 2019 Dodge Grand Caravan due to the sliding door lock actuator malfunctioning. We only discovered the problem by accident when my wife was able to open the passenger side sliding door before I unlocked the vehicle. While speaking with the manufacturer on 11/5/2020, I was told there was no recall being issued even though there are many instances of this problem occurring in similar vehicles. I am greatly concerned that parents are driving around thinking the child protection lock is active when a child can open the sliding door at any time, even while the vehicle is in motion. I cannot get a photo that shows this problem, so there is no documentation.
Passenger side power sliding rear door, latches, but will not lock.door.used key fob to lock doors when going into a store to shop.all the doors locked, but the one.mentioned..vechicle was parked at the time.other than not being able to secure the vehicle, I worry that a child could open this door when moving, since this door will not lock.
Second time my van has lost electrical and brakes. Today I was in the drive thru, curving around the building to the left, slight hill at turn. Again, gas gauge goes to empty, this time half of the dashboard is on, no brakes. Was able to turn van off and restart. Towed again to the dealership. This is a major safety malfunction and life threatening!
The contact owns a 2019 Dodge Grand Caravan. The contact stated that the vehicle's passenger's side sliding door locked and failed to unlock. The contact stated they were unable to unlock the door. The contact had not taken the vehicle to the dealer. The vehicle had not been diagnosed nor repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 27,000.
7/21/2020 - driving through a left turn on a main road and lost all electric- steering, brakes, dashboard. Coasted to the left turn lane. Applied pressure to brakes, but was still rolling. Had to throw it into park to stop an accident from happening. Turned van off and restarted van. Drove to the gas station across the street and had it towed. I had five children in my van, this major safety malfunction could have killed all of us. Dealership had the van for 10 days and claimed one possibility was winter gas still available at gas stations combined with warm weather. Offered no solution other than to pick up my van. I have had this happen to my other Dodge Grand Caravan multiple times until I finally felt like I couldn't chance my life anymore and turned it in. This is a well known, documented Dodge issue!! the service agent ignored my requests to look into it. No code shows for this issue and it didn't happen during their drive, so there is nothing they can do. They are selling death traps. Additionally, when I pump gas and my tank is already over a half of tank, the sensor reads full and the handle clicks off.
A D V E R T I S E M E N T S
- Concord, CA, USA