This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have less than 56,000 miles and have already had to replace the locking mechanisms on both sliding doors. The drivers side was stuck in the lock position and the passengers side was stuck in the unlock position. Both pose a safety concern for children in the backseat and theft of valuables because I could not lock one of the doors. Both were repaired by chronic Chevrolet under my paid extended warranty but I still had to pay the deductible for each one.
Our Dodge Caravan is 2 years old and the passenger side door locks won't lock or unlock with the fob or the actual door locks on the inside. It just stopped working. It was stuck in the lock position and we couldn't get my daughter out of the car without using the other door. The van is not longer under warranty for this issue as it has 45,000 miles on it. We bought the van from hertz 11 months. This is a safety issue and is a known issue with Dodge Caravan. There should be a recall on it. The Dodge dealership wants to charge $1700 for the actuator another ott that will probably break when they replace it and also an issue with the left control stick although working wasn't registering with the codes. It is $1300 just for the actuator, master switch and labor. The van was stationary when we first noticed it. We got back to the van when it was locked and parked and we couldn't open the passenger side door because it was stuck in the lock position.
Sliding door locks malfunctioning. At times even trying to manually unlock the door will not unlock. This is extremely unsafe should a situation requiring a quick exit arise and the children are unable to open the door(s). This happens with the vehicle is in park. The rear locks always make a buzzing sound but will lock/unlock only when it feels like it.
The first time this happened I was (June 22, 2020) on my way home from the dealership where I had just purchased the vehicle. I purchased it from out of state so it was about a 400 mile drive home. I was coming to a stop light and the brakes stiffened and didn't work. Also the power steering was gone. Luckily, I was able to pull over and turn the car off and then turn it back on again. A brake light was flashing on the dash so, I pressed the parking brake release twice and restarted it again. After I did this the car seemed fine. I drove home very carefully and called the dealer. They said to take it to the closest dealer to my house. I did the next day (June 23, 2020). The only problem code they found was in the brakes so they replaced those parts. I went home thinking that all was fixed. I drove the vehicle another 500+ miles in the next week without any problems. Then on July 4th it happened again, no brakes or power steering. I was lucky again in that I could pull over and restart the car. I took it in to the dealer when they opened on July 6th. They found no problem code and said until they had it happen while they were driving it, there was nothing they could do. The first time this happened I was driving downhill slowing down to a stoplight. The second time I was driving downhill and slowing for traffic when I noticed it. I was lucky that I was not on fast highways when this happened.
Bought the van in December of 2019. A few months ago I noticed that the van wasn't accelerating/shifting when going up hills. It delayed started one night and I had to shift if off and restart it. My front A/C stopped working and kicks on randomly. The doors don't automatically lock until a few minutes after being put into drive. Back right door doesn't lock. Recently took it to my mechanic and was informed that there is burnt wiring and possible plugged cad. Converter.
- Los Lunas, NM, USA
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The driverside door lock does not operate with remote or unlock or lock using the inside door lock button. Must use the key inside the fob remote device to unlock door from outside. I manually have to push knob down to lock and inside handle to unlock door.
Driver's side sliding door will not unlock/open. I got to my destination and used the power button over visor to open the door and unload children. Used power button at the door to close the door after unloading children. Came out to van to go home and door would not open. The vehicle had around 42,000 miles and I had only owned the vehicle for 3 months. I bought it used from a dealer. I have researched this problem and it appears to be a common problem with the vans models 2014 and later. The repair cost is about $1100 for a faulty lock mechanism.I have tried multiple times to force the door to unlock and it will not unlock and can not be opened which limits access to the back on the van on the driver's side.
The driver-side rear sliding door has locked and will not unlock manually, with door unlock button, or by key fob. When trying to unlock manually the mechanism rubber bands back to the lock position as if the locking mechanism in the door is stuck. This presents a safety hazard in case of emergencies. This luckily happened as I was going to put my son in the vehicle before leaving my home.
Engine stalls without warning when gas gauge gets to 1/4 of tank. It has happened when going 70 mph on highway, in stop and go traffic on highway, going slow speeds on a residential street, or at a stop sign. Loose power steering and power brakes. Have to come to complete stop, put it in park, and restart it. No warning, no engine misfires, just abrupt sudden stop. The only common thing is the level of gasoline in the van. As long as it is filled before it gets to 1/4 tank, it doesn't have problems. Took to dealer who could not duplicate problem (had more gas in it) and they said there were no codes. They would not perform diagnostic tests on all systems. Asked them to test power control module since same problem was subject to recall of other 2018 Dodge Caravan under recall no. U87 for Chrysler and NHTSA campaign id 18V524000, but they would not, even though vehicle was still under the warranty provided as a certified used vehicle.
On 9/19 the power locks are failing to work. Right now passenger door and sliding door locks stopped working. Sometimes you cant even unlock the door to open them. Which is a big safety problem. Now 12/19 driver side locks are having problems and not locking and unlocking. And sometime the driver side sliding door will not unlock so the door is stuck making it a major problem for exit if there was an emergency
The power locks are failing to work. Right now passenger door and sliding door locks stopped working. Sometimes you cant even unlock the door to open them. Which is a big safety problem.
Passenger doors do not open automatically. They will not work from the driver controls, key fobs, or from inside the vehicle. They are locked and will not open. Went from working fine to not working at all. No accident occurred. Battery and all electric components are intact. Vehicle was stationary over night and next morning they didn't work. All other features on vehicle are as they should.
The contact rented a 2018 Dodge Grand Caravan. While the passenger side sliding door was being closed from inside the vehicle, the contact's son's hand was crushed from stopping to close the door. The contact mentioned that the door sensor failed to detect his son between the door. There were no injuries. In addition, the door continued to latch. The contact released the door manually from the outside latch. The vehicle was not taken to a dealer. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the door was not supposed to continue to close. The approximate failure mileage was 35,400.
A D V E R T I S E M E N T S
- Locust Grove, GA, USA