This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
AZ - 2016 Dodge Grand Caravan R/T, approx 63,500 mi. 2 weeks ago I went to start the vehicle and it wouldn't start. I assumed it was the battery because its a fairly new vehicle. I gave it a jump and the vehicle started. I set the time as it had reset to 12:00am but radio stations were still programmed. I went on a 3hr drive back home with no issues and figured the battery was charged by the time I got home. Before I went inside for the night, I attempted to start vehicle up and it started with no issues. The next morning I went to start the vehicle and it would not start on the first or second attempt. I noticed the display on the dash would alternate from "run" to "off" each time I would try to start it. The third try the vehicle started for a good 3-5 seconds then died. The next attempt the vehicle started. I had the same issues after work and each time I would think it was the battery because the car would try to turn over and dash would alternate start to off and the clock on the radio would reset to 12:00 am. This has been going on for 2 weeks now, I reached the point of replacing the alternator. I also had the new alternator and battery tested, both tested good. What kept leading me to a bad alternator/battery was the fact that the clock would reset and the first few attempts to start the vehicle would not work. My thinking started to change as the days passed. I thought that had it been a battery or charging issue the battery would have been dead by now. Today I went through the same routine, tried twice to start, then it would start then stall, of course the last try it would stay on. Same thing in the evening, after work, but this time while driving the vehicle stalled out while driving in traffic at 45mph. No warnings or check engine light, I pulled over, vehicle started right up. A search of the symptoms lead me to tipm issues earlier models were having.
The drivers side rear sliding door will not unlock preventing the door from being opened. It is stuck shut and will not unlock manually, electronically, or with the fob.
Vehicle at 36500 miles the passenger side sliding door buzzing when starting or locking vehicle. Upon visiting the local Dodge dealership was informed that the door actuator was defective and would cost approximately 300 to 500 to repair. The full Dodge warranty ended at 36000 miles. The door will not lock. Automatically this is a serious flaw and risk to occupant while driving if the doors are not verified manually locked. This is a risk for children, in the event of an accident, located in the center seats of the vehicle while operating.
The contact owns a 2016 Dodge Grand Caravan. Upon attempting to open the vehicle's sliding doors, the sliding door on the driver's side failed to open. The passenger side sliding door failed to lock and made a loud buzzing noise when the contact attempted to lock the door. The vehicle was taken to napleton ellwood city Chrysler Dodge Jeep Ram (1000 lawrence ave, ellwood city, pa 16117) where it was diagnosed that the locks on both sliding doors failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failures and stated that they could not assist due to the extended use of the vehicle. The approximate failure mileage was 54,000.
This vehicle was purchased with less than 2K miles on it and in the month timeframe I have had it, it has stalled 3 times on me. Once while driving on a busy road and twice in my driveway. The time on the busy road was when I was keeping up with traffic at about 40 miles per hour. The second and third time was when I was in my driveway and I had no sooner started the van that it shut off immediately. Both instances I have had 1/4 tank of gas. When towed to dealer, no codes came on so I was told there was no way to determine what went wrong with vehicle.
- Holbrook, NY, USA
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Purchased this brand new several months ago. Drove 8,000 miles to and from work. Twice within the past week the van has completely just turned off on the highway. I have no idea why. I was just driving down the highway and the van just turned off. It's as if someone were to grab the keys and turn it off. I put it in neutral and restarted and kept driving. Fortunately, I was quick enough and my children and I were safe.
When the outside temperature is 85-90 degrees, our van has a computer glitch. It has occurred both when first starting the engine or going down the road. It has happened several times beginning July 2016. The wipers come on and cannot be turned off. There are no gages on the dash and the display reads "no bus." The turn signals and brake lights do not work. There is no radio, A/C or heater, and some of the windows won't work. We are not able to tell how fast we are going with no gages. This problem did happen one time as we were going 75 mph down the interstate. It was truly an unsafe situation with no turn signals and brake lights and no way to know our actual speed. This lasted for about 40 miles until the outside temperature dropped. We have had the vehicle to the dealer 6 times for a total of over 40 days in the last three months. They were able to duplicate the error one time for about 20 seconds but the problem resolved before the tech could get the scanner hooked up. The tipm and another module have been replaced but the problem continues to occur. Chrysler customer care has closed our claim, saying that because they cannot duplicate the problem now that the weather is cooler, they cannot do any more. Our concern is that the problem will arise again when the weather warms up next summer.
The contact owns a 2016 Dodge Grand Caravan. The contact stated that the key would not turn over to start the vehicle. In addition, the instrument cluster shorted out and all the gauges and warning indicators randomly flickered. Lastly, the vehicle randomly stalled several times. The vehicle was taken to the dealer where it was diagnosed that the transaxle oil pump needed to be replaced and that they would further diagnose the vehicle. The manufacturer was notified of the failures. The VIN and failure mileage were not available.
"takata recall the tipm in my brand new Dodge grand carvan gave out and caused a fire in my starter which caused smoke to come out of cars engine. Bought car on 4/20 on 4/22 with 71 miles on it while turning a corner the tipm gave out causing the starter to keep turning over and made a horrible screeching noise then we turned car off and car started to shake and shimmy when we tried to turn car back on it was dead nothing would turn over. Had to have car towed to dealership where they tried to charge me for towing.
A D V E R T I S E M E N T S
- Glendale, AZ, USA