Driver's side sliding door mechanical latching mechanism for the sliding door's lock is malfunctioning and causing the door to become stuck in the shut position, with the mechanical lock physically unable to be operated, resulting in the door being bound in the shut position. Mechanical lock does not respond to commands from the driver's or passenger's side unlock buttons, or from either of two key fobs in the unlock or lock commanded positions. Additionally, open & shut commands to the door from the key fobs and the above-center-console buttons do not operate the door. Notable information: When attempting to open the sliding door from the key fob, the locking mechanism is heard to be attempting to unlock the door, but results in no operation of the sliding door, or the lock itself. This is safety concern as passengers in the rear of the vehicle can become trapped should a roll over condition exist. The cost for this repair is approximately $1100 usd, and is a known issue by Dodge. $1100 usd should not be required for a mechanical defect that was present at the time of construction, that is a known issue by the vehicle manufacturer, and presents a significant safety concern for any occupants of the rear portion of the vehicle.

- Bremerton, WA, USA

About 6 months ago, the rear passenger door began to stop responding to the key fob, but could still be locked/unlocked manually. It made a buzzing noise one day then stopped opening altogether. We declined the repair because we were quoted over $3000!!!! we only have about 55,000miles on the van. The dealership acknowledged that this is a common problem on Dodge Caravan and could do nothing about it. Today, the driver passenger door has begun making a buzzing noise and we will have to get it repaired, or no one will be able to get in or out of the backseat safely. I have been to several forums about just this thing asking how to get this repaired without paying thousands, and the amount of people with the same problem is overwhelming. In almost all cases, the actuator inside the door has been either corrupted with rust, or a gear is broken.

- Chesapeake Beach, MD, USA

On 7-24-19 I noticed that the rear slider door on the driver side would not open. It would not respond to the key fob, the overhead console button, the interior door switch or the exterior handle. It just would not open.I took the car to my local mechanic (the car was no longer covered by the manufacture's warranty). He determined that is was a problem with the door lock actuator. Until the switch was replaced the door would not open. I feel this is a safety concern because a rear passenger would have a difficult time exiting the car in an emergency. I have seen several recent posting of this problem on your website and feel you should investigate this problem. The door was repaired but I am concerned about the problem happening on the other door. I have owned this vehicle for 37 months and it has $41,000 miles.

- Milwaukee, WI, USA

Sliding side door locked shut and cannot open. This happened to the passenger side first. Dealer quoted $900. Now drivers side is locked shut. This is a real safety issue that must be addressed. Passengers in back cannot get out in case of emergency. If electrical lock goes bad, door should still be able to open manually. Internet blogs show this is very common on these vehicles. Chrysler should recall and fix.

- Griffin, GA, USA

Drivers side sliding door does not unlock. Causing vehicle door not to open on command. Was told it has faulty actuator. To manually unlock it is extremely difficult for small children. Could become hazard in an emergency.

- White Pigeon, MI, USA

The car was parked in the parking lot at my son's daycare. I went to open the passenger side rear sliding door with the key fob, and the door did not open. It was fully functioning that same day, and now the door is stuck in the locked position. I cannot unlock the rear sliding passenger door manually or with the key fob. So, I am unable to access that side of the vehicle at any time to help buckle/unbuckle his car seat or to open the door in an emergency.

- Pembroke Pines, FL, USA

The latch system in my sliding doors are going out. Apparently this is a very common problem with Dodge vans, especially 2016 models. I only have 58K on the van and have only owned it 2 years. I maintain the van well. This is ridiculous. A loud buzzing sound occurs anytime I push any buttons or exit the vehicle.

- Lexington, SC, USA

Ret'd from a week long trip into my driveway, ready to unload clothes, etc. Driver side sliding door would not activate, nor could I open it manually. Tried, tried, tried - both manually and with key fob & with button above dash, to no avail. In early am left military facility lodging in Indiana - no prob. Took to local hertrich dealer pocomoke city, md. Indicated 'actuator' at a cost of over $700. Decided to check recall possibility as a true safety problem if my great grand children were inside. Started copying all the 2019 complaints only to find out that out of 222 complaints the large majority are related to this problem. Surely Dodge should put out a recall. Sudden, unexpected, had bought 2016 Dodge as used car w/remaining warranty. Had to fix passenger side door while still under warranty because of a growling sound in mid 2017. Hertrich Dodge can provide those details. Yes, I want this covered, after seeing all the complaints just in 2019. Will inform my Dodge dealer re this complaint & await a recall surely! car has over 79K miles. At 81, don't need someone killed or injured on my watch because they cannot exit in an emergency! 7/2/19 - am lvg lodging fine; home in driveway it occurred.

- Greenbackville, VA, USA

The sliding door behind the driver's seat is permanently locked. It doesn't unlock with the key nor does it unlock manually. This is a safety hazard as if I were to be in an accident, the kids cannot get out of the car safely.

- Fayetteville, NC, USA

Left side sliding door locking actuator will not unlock with keyfod, overhead door open button or even the manual button. So the door will not open at all stuck shut and locked. This is a safety issue due to if there is an emergency and you needed to get someone out of that side they are stuck. This just all of a sudden happened. There was not warning or noise made. Here is a link to a blog with tons of people with same problem. I have only 56600 miles on my van.https://www.cargurus.com/cars/discussion-T41910_ds866499

- Connell, WA, USA

Driver side rear passenger door randomly froze and stopped working and is stuck in a locked mode. Manual button will not release door and also all controls on remote, door panel or button on ceiling will not open door. Safety issue if grandkids or passengers can't exit through door in an emergency. This should be a safety recall. It's not covered under warranty and is a safety issue. Multiple complaints from others and Dodge does nothing to resolve the issues $1300 repair to fix on a 2 yr old car is ridiculous. Please make this a safety recall, I am afraid to take passengers in my van for god sake. I didn't buy a van to not did use it, but I have no money to fix it and I am locke into an expensive car payment not expecting to have expensive repairs.

- Ovid, NY, USA

On June 21 2019 my wife and I drove to our ivf doctors appointment from our home in waco Texas to houston Texas. On our trip back home the air bag light came on as she was driving our 2016 Dodge Grand Caravan. She took a picture of the dashboard the light went off maybe about 30 minutes while driving and we noticed the light of the airbag came on seven times more while we were driving on our way home. We would like legal advice please.

- Waco, TX, USA

My passenger side sliding door stopped working. I tried opening it manually and with the key off and dome switch, but not doing anything. Even with vehicle in start and also parked.

- Tamarac, FL, USA

The driver side rear sliding door is unresponsive. The door doesn't open or close manually, with the power button, or with the key fob. All the other doors work as they are supposed to. When the button on the fob is pressed, the vehicle lights flash, acknowledging the command, however nothing happens. The vehicle was parked at my home, and while trying to load my infant children into their careers, we discovered the door was inoperable. The problem is not with a fuse, because the passenger slider is on the same fuse and works fine. I can't open the door to inspect the wiring harnesses; but it would have to be a poorly designed wiring harness or problem with the actuator. If my vehicle were in an accident, I would be unable to free my children from the vehicle.

- Mechanicville, NY, USA

The lock on the driver's side rear sliding door will not unlock. The door is stuck and will not open since the locking mechanism is stuck. It will not open manually or automatically. It causes a safety hazard due to the fact that if an accident or something happened, the door cannot be opened to let my children out.

- Yukon, OK, USA

Driver's side rear sliding door stuck shut and locked. Will not unlock. Will not open. Just pulled in the driveway and went to grab laundry from the backseat and the door will not open

- Robbinsdale, MN, USA

The sliding driver's side door will not unlock either electronically or manually. This is a safety hazard as that door can no longer be opened. Also, the sliding passenger door will no longer lock except manually.

- Martinsburg, WV, USA

This is regarding my 2016 Dodge Grand Caravan (only 45K miles). Both sliding doors were working fine, then on May 20, 2019 the driver's sliding door just froze--can't open it electronically or manually. The lock is stuck in the locked position and the power door lock switch won't move that door's lock to the 'unlock' position. When I try to move the lock/unlock button/lever on that sliding door, it's stuck in the locked position--even with a bunch of force I can't move the lever to the unlocked position--I feel like I'm going to break the lever if I force it too much. So the door is basically unusable right now. I have four (4) children and this is a major safety issue as they cannot exit the vehicle in a safe manner in case of an emergency. The Dodge dealership I go to stated that this is a 'known problem' with Dodge Grand Caravan and that Dodge refuses to address the issue. The dealership said the cost to fix the issue is $506.59 the bigger concern is that I went on various Dodge 'blog sites' and I counted over 100 other posts where people have had the same issue. I hope that you can help in getting this issue resolved. I cannot see myself paying $506.59 to fix an issue that is obviously a manufacturers defect. I look forward to your respond.

- South Glastonbury, CT, USA

Driver side sliding door is stuck in the lock position. It wont unlock with the remote, button inside or manually. Keeps showing error messafe if you try to open it that the door needs to be unkocked but will not unlock. Very unsafe since minivans are for family's and bow in the case of emergency I cant open that door. Especially since the vehical has less than 60K miles on it.

- Roanoke, VA, USA

Takata recall, marine corps. Veteran and my 2016 Dodge Grand Caravan R/T driver side rear sliding door stuck shut on lock position I have tried removing fuses and still nonthing. After only 10 this is a major safety issue due to the fact I have 6 children that occupy the rear. I have gottten the quote from 1K - 2K to fix this issue which is very exspensive and can not afford. I have read several similar complaints on this vehicle ranging different years of the same model vehical.

- Hampton, GA, USA