This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My car is regularly maintenanced by your dealership I also have a maintenance plan that I purchased that your dealer refused to honor. I purchased my car from Dodge dealership on reisterstown road in owings mills md 21117 in March 2015 approximately less than 24 months I began having trouble with my tires and was informed by Dodge that my vehicle was used and not brand new as I was expecting when I purchased it for 30,0000. Less than 48 years my engine gave up and has to be built from scratch putting my car value down and leaving me and my kids stranded for the holidays and my gps stopped working completely and now I need 4 new tires again. Your dealership sold me used tires and I contacted tire manufacturer and they said you need to replace tires through warranty but you refuse to do it. All you have to do is file a claim because yokohama tire manufacturer said tires should last 50-60K miles mine only last 30K I purchased new but you gave me used how does this happen on a brand new car? I took my car back to the dealer for repairs but, to date, the dealer has been unable to correct the problem. This problem substantially impairs both the use and value of my car. Therefore, if you and/or your dealer are unable to correct this problem in a "reasonable number of attempts" as that phrase is defined in Maryland's automotive warranty enforcement act (md. Code ann., com. Law II, 14-1502 (D) ), I will expect you to [repurchase or replace] the vehicle pursuant to 14-1502(C) of the act. To resolve the problem, I would appreciate my car replaced by a brand new vehicle comparable to the one I have now or the dealership to repurchase my car. This car has been unreliable and unsafe for me and my 4 kids. I look forward to your reply and a resolution to my problem
The passenger side heat vent only blows hot air no matter what setting you put it on. The drivers side only pushes cold air out.... this has become a significant problem in NY as the temperatures vary into the negatives and the triple digits. The vehicle does this no matter what speed, moving and non moving.
On this 2015, Florida based, Dodge Grand Caravan with 58,640 miles, the passenger side active head restraint deployed with the car parked in the driveway and no one in it. It could not be reset as the thin plastic bracket that held a metal restraining bar in place disintegrated under the pressure of the deployment spring and released. In fact it appeared that multiple plastic parts had broken. Checking the internet, this appears to have happened in hundreds of other vehicles in multiple models and model years and Dodge/Chrysler has made no attempt to fix the problem or warn the owners. There are also at least two separate law firms pursuing class action lawsuits regarding this. There also appear to be hundreds of complaints on this site. If this happened on the driver's side while the car was in motion, an accident could have resulted. The Dodge dealer said they have no obligation to fix this and that replacing each head restraint would cost close to $900. They also could not say the driver's side head restraint wouldn't also deploy unexpectedly. One wonders if there haven't already been significant or even fatal accidents related to this. Getting hit by the headrest would cause injury alone this appears poorly designed. The idea of putting a thin plastic bracket under constant strong spring pressure for years is just asking for trouble, especially for vehicles in Florida where temperatures in parked vehicles can remain well over 120 all day. How can thin plastic be expected to take this for the life of the vehicle" these parts should be metal. I pushed the deployed headrest back together and secured it with two cable zip ties. As Dodge can't tell me if the other headrest won't also deploy, I have also secured it with cable zip ties to guard against its unexpected deployment. Where is the NHTSA in all this" at least change the design.
Lost and found items the Dodge Grand Caravan hide on important personal items. For example, credit or debit cards. This is in the armrest console. This causes arguments between the driver and the passengers. This can lead to an accident as it causes suspicion of attempted illegal appropriation. Nobody touched the card but the design of the truck yes. It is not obvious to decipher the enigma. Recall, please. Reference: Https://www.youtube.com/watch?V=4zj2bdovflo imagine you are with a new friend and your credit card disappear.!! in motion just before your turn in a ath car line. I sold it. Maybe a little sticker can solve this.
The passenger seat headrest deployed while the car was sitting in my driveway sometime between Sunday evening (5/26) and Tuesday afternoon (5/28). The car had not been involved in any accidents prior to or during this time frame. My husband and I had driven our 2015 Dodge Caravan on Sunday. I was in the passenger seat. I am 8 months pregnant. On Monday, we did not drive the van. On Tuesday around 12 noon, with the car still in the driveway, I noticed that the passenger side headrest had basically exploded. I called the dealership where I had bought the van (a Chevy dealership that had received it in a trade-in). They had never heard of such a thing and told me to bring in the van immediately. That afternoon, I (reluctantly) drove the van the 25 miles to the dealership, leaning forward as far as I could in the driver's seat in case it were to deploy. The dealership called me today, Wednesday 5/29, to inform me that Chrysler refuses to accept any responsibility for the defect, and would charge nearly $900 to cover the new headrest. Chevy generously offered to cover half the cost since I am a repeat customer, and they saw this as a severe safety issue. I declined, not wanting to spend over $400 to replace a defective part with another part, especially since this would not ease my worries about the safety of the driver's side. I plan to zip tie the headrests with multiple zip ties. There's no other solution at this time. Even if I were to pay to replace the broken passenger headrest, there is no guarantee at this point that either headrest is safe and will function as intended. I would not feel safe driving with one of these headrests ever again. I would trade in the vehicle, but I am worried this will cause significant financial harm since I only just acquired the vehicle in October 2018. Also, I will be having a baby in 1 month and have no money to spare.
Left sliding door is stuck. It wont unlock from inside or outside tryed to do it manually and sti does not work. Have tryed everything. This is a very concerning issue cause in case of accident or fire we will be stuck inside van and wont be able to get out. I have read online and have found thousands of people with the same problem. Dealer wants to charge $1000 for a problem that is a safety and dangerous issue and it should. E recalled cause is happening to everybody. How can I get help ??
When ac is turned on the passenger side vents blow out hot air while the driver side vents blow out cold air. This car is only four years old and I do not want to send it to the Dodge dealership where I am guaranteed to spend way too much money. This seems to be a major problem with Dodge and Chrysler Caravan when you google the issue..
Had a recall fixed on my van for the rear ac/heater fan...this fix did not solve the problem and the front makes a horrible noise if turned on. High pitched white noise irritating sound and the higher you turn up the fan the louder it becomes!
My drivers side electronica door for the middle seat is stuck in a locked position and will not open with either the remote control or by hand. This is very concerning because of safety issues when I have passengers in the middle seat. What would happen in case of an emergency? I have done my research and have found that this is a very common safety issue in multiple years of Dodge Grand Caravan's. I am urging this board to recall Dodge Grand Caravan's with sliding door issues. Please help!!!
Drivers side air vents blow cold air, passengers side blows out very hot air, everything in the glove boxes get very hot. 2nd time this has occurred. Last time I turned the temp control knobs very quickly both times and it corrected itself, this time not. Other people have logged this same complaint
Air conditioning suddenly went out. Took car to the Chrysler dealer I purchased from. The rear air conditioning had quit. The txv had failed and was leaking freon. Calling outside mechanics for a repair estimate, they are well aware of this issue. A simple internet search will tell you this is a very common problem related to the ac. The repair was done by Chrysler dealer. I called Chrysler they made a case. Chrysler is aware this is a common issue they did help with costs.
I live in Arizona and the A/C is only blowing cold out of the 2 driver vents. The 2 passenger front vents and all the rear vents blow hot air. If you google this it is a known problem but Dodge will not do anything about it locally with out big bucks out of pocket. With children in 120 F weather and a vehicle that is only 3 years old this isn't what we paid up front in cash fully to expect.
Multiple issues with the air conditioning system. Recall on the actuator for the A/C. A/C suddenly quits working. Real air conditioning evaporator expansion valve txv, coil leaks oil. Multiple complaints are online addressing the issue, but Chrysler has done nothing about it. My air has quit working.
Local laws prohibit leaving a vehicle running while not attended. The low for that night was about -23F. It is not possible to drive the vehicle safely until the windshield is defrosted, so I had to sit in the vehicle for quite some time until the windshield defrosted. While waiting, I got frost bite on the ends of three toes on my left foot. The heater is inadequate to heat the vehicle in the winter. The defroster is inadequate to defrost the windshield in subzero weather. The only heat to the driver's side floor is by the right foot only.
A/C stopped working about 3 months and was fluctuating for rear passengers almost a year beforehand which is same for the front passenger. Cold air only blows for the driver. I have 4 children and live in the desert...this is unsafe and should be recalled.
The VIN of my vehicle does not yield any results. The nthsa website gives this message when I enter my VIN: The VIN you entered cannot be processed at this time. If the VIN was entered correctly, please contact your vehicle manufacturer for more information.
A D V E R T I S E M E N T S
- Owings Mills, MD, USA