This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The adhesive on the uconnect infotainment center is coming undone. This appears to be due to the screen component is not rated to be stored in conditions higher than 90c. The glue holding the screen and digitizer is melting leaving gaps on the screen. This causes 'ghost touches' where the affected area rapidly changes inputs. Since the infotainment is tied to many functions in the car they can be inadvertently toggled while driving. Owners living in southern states who leave their car outside may experience the inside of the car exceeding the storage temp of the screen and causing this failure.
Rain water leaks into the brake lights and ruins it all. The dealership said it costs $1,400 because they have to replace everything. Everywhere I called is back ordered on the parts because this happens so frequently. The car barely has 20K miles on it.
I purchased a 2018 Dodge Durango on March 9, 2021. A month after barely driving it, I noticed that I can't fill up all the way as far as gas. Second time trying to fill up. Looks like it a 'filler neck' issue. Also, the button to lock all passenger windows does not work. It won't lock the windows. The button just locks up or down but won't lock the passenger windows. I pick up my children from work and I'm afraid they may play with the windows.
Uconnect 8.4C nav radio screen continually resets and or stays blank. Multiple trips to dealer and two screen replacements with no avail. Safety concern, very distracting and no back up camera use when it goes out, has stayed off for multiple days. No climate control, radio or camera.. occurs primarily in motion, very randomly.
- Humble, TX, USA
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SUV only has 42K miles and the motor that controls the window fluid just stop working. The wipers work but when you push the button for the wipes to spray the widows the motor stop sound and will not spray
Vehicle would not start after sitting 45 minutes. Started after jump and died again next day. Recharged battery and it worked scan tool had three codes dead battery fog light switch and drivers door switch second issue is oil in the air box which the dealer is trying to resolve with a PCV valve. However this vehicle only has 39 K miles
Parasitic draw on battery battery died suddenly and stays charged one or two days first time it was shut off for 30 minutes in park was jump started and operating second time sit overnight and battery was completely drained failed to jumpstart applied charger overnight and vehicle started this has been repeated 3 times automatic start system has not functioned since purchased 3 months ago
My vehicles entertainment system screen shuts down to the display showing Dodge. It will stay there until it decides to restart. The only two items working are vehicle temperatures, air flow speed and shut off or turn on. Nothing else is available to select or operate with in the entertainment system. This includes the lost of uconnect if I was displaying maps for navigation. I have noticed a strange odor like a battery or wires over heat smell as I'm driving as this occurs. This is happening more frequently leaving me without the comforts we expect and paid for, not to mention the concern of is there a major issue going on? there are many forms on line stating this has been a reoccurring issue since 2016 pointing the blame between the fca and the uconnect pushing updates. I would like to see Dodge fix their product. It does not matter if the vehicle is stationary, moving, on a city street, out on a county highway or interstate. Dealer states they no nothing about it. I asked them to research it. They state bring it in for a diagnostic. Dodge stop giving the consumer a run around and fix it. I assume that is why you have engineers this could be a hazard to the public. This is an on going issue
There is a rubbing/grinding sound from the front right tire going 55+mph. The heating & cooling is shutting off and not turning back on. Radio screen is hot to the touch
I was pulled over at night by a police officer for not having any rear lights. The officer informed me that he is always pulling Dodge Durango's over because this is a common problem that the lights fill up with water and the electrical components corrode and no longer function. This is a 2018 that did not pass a pa safety inspection in 2020 without paying $1,888.51 to replace the damaged parts. The gasket and sealant on this product breaks down in a short period of time allowing rain water to fill up inside the tail light racetrack assembly that is one part containing the license plate lights, backup camera and rear backup lights.I called fca customer care and they refused to provide any assistance and were well aware of the problem. This problem has been ongoing since the 2014 models and Dodge is not willing to elevate or solve the problem and the consumer is unknowingly driving without lights until being pulled over by the police or the vehicle does not pass a safety inspection. This isn't a $100 expense that is being ignored but a $1,900 expense. This vehicle could have only 1,000 miles or 500,000 miles but shouldn't be breaking down in less than 3 years. This is not neglect or wrongdoing on the part of the consumer and is clearly a quality control breakdown that is being ignored. How can we request the government to investigate and issue a safety recall on this defect to guarantee that the vendors and manufacturers of the defective product are the ones paying for the repairs and not the customers who are the victims during this pandemic when I am out of work and don't have $2,000 just sitting around and I'm struggling to pay the bills and put food on the table for my family?
The vehicle has severe radio issues to the point where it is distracting to drive. It started with weather alerts from counties over 100 miles away. Now it constantly switched between the time settings, radio, and ac which is a huge distraction when driving. If I attempt to shut off the ac settings will move up and down on their own. This happens while the vehicle is stationary or in motion.
This has happened multiple times to me and has recently become a daily struggle. I seem to believe the electrical panel behind the dash may have a shortage of some sort. I can be stationed at a light or moving and my screen displaying the odometer will completely turn white. Some times it slowly fades away and other times just completely goes white. This happens while I'm in motion and I literally have no way to monitor my speed, other than rely on my RPM's. today, 6/22/2020, I was traveling through my neighborhood and the dash was displaying fine. I come to a stop to turn and my display begins to fade. I am not going faster than 34 mph. Eventually, the display turns completely white and my screen for the radio reboots. I purchased this vehicle used with 10K miles on it. Now I wonder why it was traded in so early.
I stopped at a stoplight, and when I tried to accelerate the car stalled engine light was blinking, drive light on the drive stick was blinking even though it is already on drive. Tried to shift it to park and drive again but the drive stick is locked and the break pads were also locked in place. Turned off the auto start/stop and pushed the start button with the key fob and the car started again. Good thing it was a red light, but I don't want to happen again especially if I'm driving with my family.
Our 2018 Dodge Durango GT, has electrical ongoing issues. The paddle shifters on steering wheel are controlled through radio settings. Every time I turn paddle shifters off, they just reset and turn back on. This is dangerous because coming out into a busy intersection I need to pull safely into road and the truck has the paddle shifters engaged making it dangerous. I then have to manually disengage them through steering wheel so that truck can drove again normal. Dodge acknowledges problem but refuses to fix it. Have documented this, please help.
This letter is a written notice to Dodge/Chrysler corporation that I am tired of the way they are treating me. I purchased a 2018 Dodge dealer GT, with only 2,800 miles. It was a dealer demo and it has been nothing but problems. Starting from inside of interior falling apart, which was fixed by dealer. However, at 8,000 miles or so the engine started developing an intermittent rattle, that has gotten worse over time. I have tried communicating with Dodge with very little help. Right now I have an open case with Dodge but so far my case manager has not been any help. My engine is getting damaged, and last time I took truck to dealer for service the service advisor told me they would not open engine to look into engine without engine light. Dodge is treating me bad. The truck even turned of while driving but that was only once, who knows of later it will happen again. I feel this truck is a big safety issue that Dodge is simply just ignoring.
The rear tail-light system (covers entire rear of car) on my Dodge Durango started to leak due to an inadequate seal and the taillight system burned out in various spots. Once out it becomes much harder to see the rear of the vehicle and creates a very hazardous situation. This happened in the first year of ownership. Dodge will not cover this and wants just under $1,000 to replace it. I believe this should be checked into as the decreased tail light can be hard to see especially in the snowy climate we have here in Wisconsin.
Car stalls while driving, doesn't start. If it sit for a bit, it will start with check engine light on. Light turns off after a while until it stalls again
The contact owns a 2018 Dodge Durango. While operating the vehicle and making a right turn, the vehicle would not immediately turn and would continue to drive straight. The vehicle was taken to hendrick Dodge (81 mackenan dr, cary, nc) where the steering was recalibrated, but the failure continued intermittently. Also, while operating the vehicle, the voltage meter continuously fluctuated. The alternator, battery, and battery terminals were replaced, but the failure continued. The manufacturer was notified of the failure. The failure mileage was 10,000. The VIN was unknown.
The contact owns a 2018 Dodge Durango. When the contact started the vehicle, opened the door, or drove in reverse, the parking and driving assistance indicators illuminated. The vehicle was taken to Chrysler Dodge Jeep Ram Fiat of bay ridge (8635 18th ave, brooklyn, NY 11214, (888) 578-2533) where it was diagnosed that the driving assistance and parking sensor failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was not taken back to the dealer and was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 24,667.
A D V E R T I S E M E N T S
- Mesa, AZ, USA