This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The turn signal stopped working for a few days; then it started back working for about a week. The first time it happened I was stationary at a light waiting to turn. Then it stopped working again, so I took my vehicle in to get it fixed. The front part of my air conditioning stopped working on numerous occasions. It stops, then I drive and happen to hit uneven road and it would jump back on. At the moment it is not working. The front section of the air conditioning breaks down out of nowhere, but this has never happened to the back portion of my air conditioning. This occurrence happens when stationary, or when the vehicle is in motion.
Went to head home from vacation and stopped at a store with the engine running. Vehicle engine sputtered then cut off. Tried to start vehicle and vehicle would not start. Sounded like it was turning over.had to have car towed 2 1/2 hours to our dealership. Once in dealership found tipm to be defective which caused the fuel pump to break. 16 days later the water pump failed. At 28,000 miles 3 major engine parts have been replaced. Not to mention all the other flaws in this vehicle. Passenger side window also works intermittently. Vehicle is still in service department for the second time in less than a month.
A vehicle that was previously bought back due to the engine and console shutting off while in operation was sold to me by bill luke Dodge in phoenix, AZ. I was informed that this problem was fixed and that it had been analyzed at a facility for months prior to being put back on the market. When we went to test drive it the salesman did explain that it had been difficult to start, but further explained that the shop would fix any issues prior to it being turned over to us. He stated it was a dead battery problem. The engine light was illuminated. Later that week we were delivered the vehicle and insured that they could not find any problems. This was May 1. on May 3, my wife drove to a local business, and when she returned to the vehicle, it would not start. When it would finally start the engine light was on, and it stayed on for two more cycles of the engine. This happened on two more occasions. On May 6, when the problem occurred again we were able to drive it to a local auto shop and have them run the code. The reader diagnosed that there was a U0100- "lost communication with the engine control module". I drove the vehicle for service on May 7. over the course of the next several weeks the service personnel have discovered numerous loose wiring harnesses, though they still have been unable to completely remedy the issues. This issue has also been referred to the better business bureau.
Our 2017 Durango with 3000 miles, had an engine light for overheating, quickly thereafter an engine light popped on, transmission light popped on, all gauges then ceased to operate and the car turned off as we were coasting down hill (luckily into service station). The transmission is a dial and then putting it in neutral becomes an issue for the tow or to push it. The engine starting knocking terrible.
There are currently 2 recalls for my vehicle that I was only made aware of due to me calling the dealship for reporting a noise coming from the rear under carriage of my vehicle. I am a cdl class a holder and after calling the dealership on June 2nd, they told me they can't look at my vehicle until June 27th. Having said that and me being a cdl class a holder, you cannot drive a vehicle that is a possible hazard on the roadway so why is the dealership telling me I can drive the vehicle until then knowing that it poses and immediate threat to me, my family, and other citizens on the roadway?
After driving home (approximately 25 minutes of driving), when we pushed the button to turn off the car, it stayed on "run". we pushed it again, and the car turned off. After opening the door, the radio and lights stayed on. Even after closing and locking the car, the radio stayed playing. After searching the handbook and googling, we determined that the only way to get it to turn off was to disconnect the battery. This has happened twice more, with just the car staying on "run" after pushing the button, but after pressing it a couple more times, the car and radio turned off. After contacting the dealership, we were told that they haven't heard of this happening.
I have reported my car not going in the gear selected and instead going into neutral or park. It has also driven forward when in park. There has also been issues with the auto park not always working if door is opened and the car is in gear. Now I am being told my car even though it came with this safety feature was not supposed to come with it, and Dodge is looking to remove this feature. Dodge has also referred to these safety issues as characteristics of my car. When their is a safety defect it cant be a characteristic that can be overlooked. My car now has been in the shop for 37 days now and unable to be repaired. See also ODI 11041523.
When the car is put into park and you exit it will sometimes still drive forward. When switching into reverse or park the car sometimes locks up and wont more. The rpms go up but its still as if its in park. I had to put my car into reverse to try to avoid an accident and the transmission would not engage into reverse. My wife was removing groceries and the car started to move forward. She had to get into the car and press the break. These conditions have happened when the car was at a stop or parked. I have started to record when it happens if it is safe to do so. This has happened on different occasions. It also has happened since I purchased the car..updated 12/13/17 see also ODI 11048876. Updated 9/13/18
While driving my 2017 Dodge Durango citadel (6980 miles) home from work, I had the adaptive cruise control set. I was in a steady line of traffic and cars lined up behind me. The truck started to steadily decrease in speed, there were no objects in the path of the vehicle and the car in front was at least 6 car lengths ahead. When I tried to accelerate the vehicle nothing happened when I tried to accelerate, I then attempted to brake, my brakes were not active as well. I placed my hazard lights on and attempted to turn the steering wheel slightly to move my vehicle from the road. However, at this time my steering had tightened and I could not move my vehicle. I ended up coasting to the right side of the road until my vehicle came to a stop. Nothing was working on my truck. I could not open my door or let my windows down. It was like I was trapped inside. Finally, I was able to get my windows down after 3 or more minutes. When the towing service picked my vehicle up, the back windows would not roll up and my lift gate opened by itself. We got the lift gate back down manually. However, the vehicle would not start. If you placed your foot on the brake, pushed the start button it just made a clicking noise. The vehicle is currently at the dealership and will be looked at tomorrow, 9/26/17. This could have been a horrible, fatal accident. Some type of investigation needs to take place into this matter. My son and I travel many miles a week and this would have definitely been fatal if we were on the interstate on an inside lane.
A D V E R T I S E M E N T S
- Ft. Sill, OK, USA