This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driver's active headrest popped while driving down a smooth, paved road at approximately 30 mph. The loud noise and jolting of the seat almost caused an accident.
While sitting parked in a parking spot and engine running the headrest deployed while my head was against it. There was no collision with any other vehicles or objects. It caused my head to fly forward at an accelerated rate causing neck pain and a massive headache. The noise when it deployed was extremely loud as if someone took a baseball bat to the back of the headrest. When looking inside afterwards there is broken pieces of plastic.
The front passenger headrest active head restraint safety device deployed without warning during normal driving. There was no impact, etc., that would cause the device to deploy. The device errantly deployed. Had a passenger been in the vehicle this could have resulted in serious injury. The vehicle was not in motion. Through online research, I noted that this seems to be a common issue. But I do not see a recall on it.
Check engine light is coming on for evap problem. I don't have a gas cap. The dealership supposedly fixed the issue, 1 week later...it's on again. Seat inside packing is no longer in place. Driving over bumps sounds like the suspension is broke.
While stopped, the active head restraint ( driver side) deployed without cause or notice. There were no injuries, but my 9 month old granddaughter was in the vehicle. Needless to say this could have been bad if we were at highway speed, or in traffic. Inspection of the headrest shows locking pin support failure ( broken plastic).
- Greenville, NY, USA
Search CarComplaints.com for these popular complaint phrases...
My 2015 Durango's "active headrest restraint" deployed while the vehicle was completely off. In fact, we did not even have the keys with us. My wife was wiping down the seats and center console, when it very suddenly and loudly "popped" open. We have the extended warranty, which Chrysler refused to accept for the repair. Vehicle had 21,000 miles and was parked (turned completely off) in a driveway. I suspect this had something to do with recent temperature changes, because this was the first day below 50 degrees after a couple weeks of 90 degree average days in the sun.
Headrest safety system failed due to parts failure. Headrest safety system deployed during normal operation on motor vehicle. The vehicle was not involved in an motor vehicle accident. The headrest deployed on it's own. Consumer stated daughter hit in the back of her head when headrest system deployed. Updated 12/13/18 headrest was replaced by the dealer.
Whilst driving on the highway, with no warning, collision or incident involved, the front seat passenger headrest exploded open. I was never provided with an owners manual when I purchased the car (and had no idea I had active headrests), the passenger was shaken, but hopefully has no longer term injuries. The car only has 27,300 miles and I don't do a lot of driving. This was a real shock and I regard it as a significant safety hazard (I fear for the future, if it had happened on the driver side). Looking at random feedback on the internet, it appears that Chrysler-Dodge dealerships appear to be placing the blame/cost onto the customer base and taking no responsibility, but I will take my car to the local dealership in riyadh (ks) and see if they will repair the headrest (without cost).
The drivers side active headrest deployed while I was driving without an accident occurring. I was driving along a smooth road when I heard a pop and was hit in the back of the head by the headrest popping forward.
Was driving and had to brake suddenly and the drivers headrest deployed (active headrest) but there was no rear collision or any collision for that matter. My head never touched the headrest. Just heard a pop and the spring loaded headrest popped forward and will not reset. Contacted the dealership and it is going to cost approximately $800 to fix the headrest.
While driving in the city going 45mph the passengers headrest restraint system randomly exploded/activated, pushing my wife's neck drastically forward.this incident could of caused serious bodily injuries as my wife has a cervical laminectomy due to a spinal cord tumor. This random ejection of the headrest restraint could of ended badly.we took the vehicle to the Dodge dealership where they determined that the plastic latch that holds the restraint in place was broken causing the restraint to activate. We were told that our extended warranty would not cover this manufacturer defect ( that's exactly what it is, a manufacturer defect). We purchased the vehicle with only 10 miles on it and since the vehicle now has 43,000 miles on it the manufacturers warranty is expired. This issue is truly of great concern as it could cause serious injuries. I believe a recall should take place. This vehicle has never been in any type of accident nor any situation that would of caused and impact to brake this restraint system. I urge for this issue to be investigated as through my research I have come across many Dodge Durango owners that have experienced similar issues with the random deployment of the headrest restraint system....updated 03/29/17
I have a brand new Dodge Durango that is only a couple months old. I do not even use my back seats to sit in so I know this was not caused from wear. On the passengers side back seat you can see the foam hanging out of the seat, the seat cover does not attach to the seat it is an open area. I took my Durango to the local Dodge dealership and they said they would fix since my Durango is under warranty. They ordered me a new seat cover and they new one was worse than the first one that was on the car, they then told me this is a design flaw and they could not help me, they offered to cut out some of the foam so it would not hang out of my seat, but you can still see the inside of the seat. I am extremely upset, I paid $40,000 for this automobile and have to live with seeing the inside of my seat foam hanging out of my backseat. It is located on the inner part near wear the seatbelt buckle connects. I need help, I feel like I have been taken advantage of.
A D V E R T I S E M E N T S
- Albuquerque, NM, USA